Access Guide
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is a member of staff trained in British Sign Language.
- Water bowls for assistance dogs are available.
Public Transport and Parking
- There is not a bus stop within approximately 150m of the venue.
- The nearest train station is Newcastle.
- The nearest Metro station is Central.
- The venue does not have its own car park.
- Public parking is available within approximately 200m of the venue.
- The public parking facilities located close to the venue include: Dean Street Car Park.
- Standard on street parking is available (within approximately 50m of the venue).
Approach
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Approach
View
- The surface of the approach is stone/concrete tiles and block paving.
- The approach surface is uneven in places.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient.
- There is not a level landing at the top of the ramp/slope.
Outside Access
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The width of the opening is 86cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 135cm (4ft 5in).
Eating and Drinking (Ground Floor - Bar and Seating Area)
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Location and Access
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- The following information is for the restaurant/bar.
- The restaurant/bar is located ahead as you enter.
- There is step-free access to the restaurant/bar.
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Service and Menus
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- Tables can be booked in advance.
- There is a bar where food and drink can be ordered and full table service available via an online app.
- Staff can bring food and/or drinks to tables.
- Menu types include: written wall menus, online menus and handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the bar.
- The hearing assistance system is not signed.
- Staff are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 14/09/2023.
- The hearing loop was working at the time of testing.
- There is a "Beer to Go" Fridge located to the left as you enter, near the stairs.
The heights of the shelves in the fridge vary between 27cm and 150cm.
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Service Counter(s)
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- The height of the counter is 108cm.
- There is a moveable card machine available for payment.
- Lighting levels can be adjusted by a member of staff upon request.
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Self-Service Counter(s)
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- The type of flooring in this area is metal.
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Payment Counter
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- Lighting levels can be adjusted by a member of staff upon request.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- There are some tables which are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 70cm.
- The distance between the floor and the underside of the highest dining table is 91cm.
- The standard height for the underside of dining tables is 70cm.
- The surface height of the highest table is 110cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- In this area there are high tables, long tables, booths, bench seats and high stools.
- The type of flooring in this area is wood, concrete and metal.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Lighting levels can be adjusted by a member of staff upon request.
- Lighting levels may be lower in the evening.
- Some tables are accessed via a high step.
Accessible Toilet(s) (Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located on the ground floor, to the rear of the venue.
- This accessible toilet is approximately 14m (15yd 11in) from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- There is written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 86cm (2ft 10in).
- The contrast between the internal door and wall is fair.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
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Toilet Features
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- The dimensions of the accessible toilet are 150cm x 195cm (4ft 11in x 6ft 5in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are low to moderate.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 88cm (2ft 11in).
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 113cm.
- The shelf is not located where it is reachable.
- The toilet has a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 103cm (3ft 5in).
- The contrast between the toilet roll holder and the wall is fair.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 91cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is fair.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 82cm.
Step(s) (Standard Toilets)
- There is a/are step(s) located at the rear of the venue, leading up to the standard toilets.
- The step(s) is/are used to access the male and female standard toilets.
- There is/are 4 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- The depth of the steps are 27cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are low to moderate.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female and male toilets are located at the rear of the venue.
- There is stepped access into the toilet(s).
- The standard toilet(s) is/are approximately 16m from the entrance.
- The colour contrast between the external toilet door(s) and wall(s) is fair.
- There is written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 87cm.
- The wash basin(s) tap type is push.
- Lighting levels are good.
Other Floors
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the left as you enter.
- The stairs are approximately 14m from the entrance.
- The stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G, Mezzanine.
- There are 14 steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do not cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are low to moderate.
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Other Information
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- The area(s) on the floors which are not accessible is/are additional seating and dining.
Eating and Drinking (Mezzanine - Seating Area)
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Location and Access
View
- The following information is for the restaurant.
- The restaurant is located on the mezzanine level, accessed via the stairs.
- There is stepped access to the restaurant.
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Service and Menus
View
- Tables can be booked in advance.
- There is full table service and full table service available via an online app.
- Staff can bring food and/or drinks to tables.
- Menu types include: online menus and handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The bar is located on the ground floor.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is a portable card machine available for payment.
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Tables and Seating
View
- The height between the floor and the underside of the lowest dining table is 71cm.
- The distance between the floor and the underside of the highest dining table is 86cm.
- The standard height for the underside of dining tables is 71cm.
- All tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- In this area there are booths and stools.
- The type of flooring in this area is wood.
- The lighting levels are low to moderate.
- Lighting levels can be adjusted by a member of staff upon request.
- Lighting levels may be lower in the evening.