You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a member of staff available for help and assistance.
• There is not a member of staff trained in British Sign Language.
• Water bowls for assistance dogs are available.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

• There is a bus stop within approximately 150m of the venue.
• The nearest train station is Fenchurch Street.
• The nearest underground tube station is Tower Hill.
• The venue does not have its own car park.
• Clearly signed and/or marked on street Blue Badge parking bays are available.
• The on street Blue Badge parking bay(s) is/are located on St Mary at Hill, Eastcheap and Great Tower Street.
• Public parking is available within approximately 200m of the venue.
• The public parking facilities located close to the venue include: Tower Hill Car and Coach Park.
• Standard on street parking is available (within approximately 50m of the venue).

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is tarmac.
  • The approach surface is uneven in places.
  • There is step-free access on the approach.
  • There is a slope with a very easy incline.

You are on Outdoor Seating. Skip to the next section.

Outdoor Seating

• The outdoor seating is located at the front and along the side of the venue.
• There is step-free access to the outdoor seating.
• The distance between the floor and the underside of the lowest dining table is 66cm.
• The standard height for the underside of dining tables is 74cm.
• There are also long tables and bench seats.
• No chairs are permanently fixed.
• No tables are permanently fixed.
• No chairs have armrests on both sides.
• The type of flooring in this area is tarmac and block paving.

You are on Outside Access (Accessible Entrance). Skip to the next section.

Outside Access (Accessible Entrance)

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• Entrance View
  • This information is for the entrance located to the left-hand side as you face the venue, off Great Tower Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'BREWDOG'.
  • There is step-free access at this entrance, via lift.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the opening is 92cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located beyond the entrance and to the right.
  • There is/are 8 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 16cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 26cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.
• Lift View
  • There is a lift to access this entrance.
  • The lift does bypass the step(s).

You are on Lift (Accessible Entrance - Out of Order). Skip to the next section.

Lift (Accessible Entrance - Out of Order)

• There is a lift for public use.
• The lift is located to the left as you enter.
• The lift is clearly visible from the entrance.
• The lift is approximately 1m (3ft 3in) from the accessible entrance.
• The lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The platform lift accesses a small level change.
• There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 82cm (2ft 8in).
• The dimensions of the lift are 94cm x 124cm (3ft 1in x 4ft 1in).
• There are separate entry and exit doors in the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are low to moderate.

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• Comments View
  • The lift door drags on the metal plate at the top of the level change, making it hard to open.
  • The emergency stop button was broken at the time of the survey.
  • There is a short slope bypassing a 5-6cm incline when entering the lift at the bottom of the level change.
  • The weight limit is 500kg.

You are on Outside Access (Stepped Entrance). Skip to the next section.

Outside Access (Stepped Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the building facing onto Great Tower Street.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'BREWDOG'.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The door(s) may be difficult to open.
  • The width of the opening is 70cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located ahead as you enter.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 17cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 26cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

You are on Eating and Drinking (Raised Seating - Stepped Entrance). Skip to the next section.

Eating and Drinking (Raised Seating - Stepped Entrance)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located just inside the stepped entrance and before the steps down to the main seating area and bar.
  • There is stepped access to the restaurant.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and full table service available via an online app.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The bar is located down the steps and off the main seating area.
    The steps can be overcome by using the lift at the accessible entrance. The lift was out of service at the time of survey (September 2023).
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is only played at certain times.
  • There is not a hearing assistance system .
  • There is a portable card machine available for payment.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 74cm.
  • The standard height for the underside of dining tables is 78cm.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are bench seats and stools.
  • The type of flooring in this area is concrete and metal.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a member of staff upon request.

You are on Eating and Drinking (Bar and Main Seating Area). Skip to the next section.

Eating and Drinking (Bar and Main Seating Area)

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• Location and Access View
  • The following information is for the restaurant/bar.
  • The restaurant/bar is located in the centre of the main seating area.
  • There is step-free access, via lift, to the restaurant/bar.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service, a bar where food and drink can be ordered and full table service available via an online app.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: handheld menus, written wall menus and online menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is a hearing assistance system .
  • The system is a fixed loop.
  • The hearing assistance system is located to the right-hand side of the bar, at the third till from the right.
  • The hearing assistance system is signed.
  • Staff are not trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 04/04/2022.
  • The hearing loop was working at the time of testing.
  • There is a portable card machine available for payment.
• Service Counter(s) View
  • The height of the counter is 110cm.
  • There is a moveable card machine available for payment.
  • The type of flooring in this area is wood, concrete and metal.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a member of staff upon request.
• Payment Counter View
  • There is a "Beer to Go" Fridge located to the right of the bar.
    The heights of the shelves in the fridge vary between 59cm and 160cm.
• Tables and Seating View
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The height between the floor and the underside of the lowest dining table is 72cm.
  • The standard height for the underside of dining tables is 76cm.
  • The surface height of the lowest table is 41cm.
  • The surface height of the highest table is 111cm.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • In this area there are coffee tables, high tables, long tables, armchairs, sofas, booths, bench seats and high stools.
  • The type of flooring in this area is wood, concrete and metal.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a member of staff upon request.

You are on Accessible Toilet(s) (Right Transfer). Skip to the next section.

Accessible Toilet(s) (Right Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the left-hand side of the bar off the main seating area.
  • This accessible toilet is approximately 17m (18yd 1ft) from the lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • There is written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is fair.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 86cm (2ft 10in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is poor.
• Toilet Features View
  • The dimensions of the accessible toilet are 219cm x 197cm (7ft 2in x 6ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 145cm (4ft 9in).
  • The transfer space is obstructed by a sanitary bin and a waste disposal bin.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and nappy/incontinence items bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf within the accessible toilet.
  • The toilet has a backrest and a cistern.
  • There is a lid attached to the toilet seat.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 92cm (3ft).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is lever mixer.
  • There is not a wall fixed soap dispenser.
  • There is a handheld soap dispenser available.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • The contrast between the towel dispenser and the wall is poor.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 88cm.

You are on Step(s) (Access to Standard toilets). Skip to the next section.

Step(s) (Access to Standard toilets)

• There is a/are step(s) located to the left of the bar off the main seating area.
• The step(s) is/are used to access the step is used to access the standard toilets.
• There is/are 1 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are not between 15cm and 18cm.
• The height of the step(s) is/are 19cm.
• There is not a/are not handrail(s) at the step(s).
• The lighting levels at the step(s) are low to moderate.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located to the left of the bar off the main seating.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 24m from the accessible entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is fair.
  • There is written text signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is push.
  • Lighting levels are good.

You are on Ramp(s) / Slope(s) and Step(s) (Rear Seating and Games Area). Skip to the next section.

Ramp(s) / Slope(s) and Step(s) (Rear Seating and Games Area)

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• Ramp / Slope View
  • There is a ramp/slope located to the left of the bar.
  • The ramp/slope is used to access the rear raised seating and games area.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides of the ramp.
  • The width of the ramp/slope is 120cm (3ft 11in).
  • The ramp does not have resting areas.
  • The lighting levels at the ramp/slope are moderate to good.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) located to the left of the bar.
  • The step(s) is/are used to access the rear raised seating and games area.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the right going up the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are moderate to good.

You are on Eating and Drinking (Raised Rear Seating and Games Area). Skip to the next section.

Eating and Drinking (Raised Rear Seating and Games Area)

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• Location and Access View
  • The following information is for the restaurant.
  • The restaurant is located at the rear of the venue.
  • There is ramped/sloped or stepped access to the restaurant.
• Service and Menus View
  • Tables can be booked in advance.
  • There is full table service and full table service available via an online app.
  • Staff can bring food and/or drinks to tables.
  • Menu types include: online menus and handheld menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Staff can read menus to customers if requested.
  • The bar is located off the main central seating area.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is a portable card machine available for payment.
• Tables and Seating View
  • The height between the floor and the underside of the lowest dining table is 72cm.
  • The standard height for the underside of dining tables is 76cm.
  • The surface height of the highest table is 110cm.
  • All tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • In this area there are high tables, bench seats and high stools.
  • The type of flooring in this area is wood.
  • The lighting levels are moderate to good.
  • Lighting levels can be adjusted by a member of staff upon request.
• Comments View
  • There are arcade games and shuffleboards in the centre and to the rear with seating around the edges.