Access Guide
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- Water bowls for assistance dogs are available.
Public Transport and Parking
- There is a bus stop within approximately 150m of the venue.
- The nearest train station is Stirling.
- The venue does not have its own car park.
- Public parking is available within approximately 200m of the venue.
- The public parking facilities located close to the venue include: Dalgleish Court Car Park.
- Standard on street parking is available (within approximately 50m of the venue).
Approach
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Approach
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- The surface of the approach is stone/concrete tiles.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient.
Outdoor Seating
- The outdoor seating is located in front of the venue.
- There is step-free access to the outdoor seating.
- The standard height for the underside of dining tables is 70cm.
- No chairs are permanently fixed.
- No tables are permanently fixed.
- No chairs have armrests on both sides.
- The type of flooring in this area is concrete tiles.
Outside Access
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Entrance
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- This information is for the entrance located at the front of the venue, to the right.
- The entrance area/door is not clearly signed.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the opening is 140cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the opening is 140cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
Eating and Drinking
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Service and Menus
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- Tables can be booked in advance.
- There is full table service, a bar where food and drink can be ordered and full table service available via an online app.
- Staff can bring food and/or drinks to tables.
- Menu types include: written wall menus, online menus and handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are not available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located at the bar.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 22/03/2022.
- The hearing loop was working at the time of testing.
- There is a portable card machine available for payment.
- There is a "Beer to Go" Fridge located beyond the bar.
The heights of the shelves in the fridge vary between 57cm and 169cm.
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Service Counter(s)
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- The height of the counter is 118cm.
- There is a moveable card machine available for payment.
- The lighting levels are good.
- Lighting levels can be adjusted by a member of staff upon request.
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Tables and Seating
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- The standard height for the underside of dining tables is 73cm.
- The surface height of the highest table is 109cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- In this area there are high tables, booths, bench seats and high stools.
- The type of flooring in this area is wood.
- The lighting levels are good.
- Lighting levels can be adjusted by a member of staff upon request.
- Lighting levels may be lower in the evening.
Step(s) (Raised Seating Area)
- There is a/are step(s) located opposite the bar.
- The step(s) is/are used to access additional seating.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 13cm.
- The depth of the step(s) is/are between 30cm and 45cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
Ramp(s) or Slope(s) (Accessible Toilet)
- There is a ramp/slope located at the threshold of the accessible toilet.
- The ramp/slope is used to access the accessible toilet.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 79cm (2ft 7in).
- The lighting levels at the ramp/slope are low to moderate.
Toilet with Adaptations (Left Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the rear of the venue.
- This accessible toilet is approximately 25m (27yd 1ft) from the entrance.
- There is ramped/sloped access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is low.
- The door opens inwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 76cm (2ft 6in).
- The contrast between the internal door and wall is low.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 173cm x 190cm (5ft 8in x 6ft 3in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are low to moderate.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 87cm (2ft 10in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is no dropdown rail.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is low.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary, nappy/incontinence items bin and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf does not have the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 108cm.
- The shelf is not located where it is reachable.
- The toilet does not have a backrest or a cistern.
- There is a lid attached to the toilet seat.
- The height of the toilet seat above floor level is 42cm (1ft 5in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 78cm (2ft 7in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is twist/turn.
- There is not a wall fixed soap dispenser.
- There is a handheld soap dispenser available.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 111cm.
- There is a towel dispenser.
- The towel dispenser can be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 98cm (3ft 3in).
- The contrast between the towel dispenser and the wall is high.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 88cm (2ft 11in).
- The contrast between the hand dryer and the wall is low.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 99cm.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located to the rear of the venue.
- There is ramped/sloped access into the toilet(s).
- The standard toilet(s) is/are approximately 25m from the entrance.
- The colour contrast between the external toilet door(s) and wall(s) is low.
- There is written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 102cm.
- The wash basin(s) tap type is lever mixer.
- Lighting levels are moderate to good.
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Comments
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- There are slight slopes in the doorways to the standard toilets.