Access Guide
Getting Help and Assistance
- There is a member of staff available for help and assistance.
- There is not a member of staff trained in British Sign Language.
- There is an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
Public Transport and Parking
- There is a bus stop within approximately 150m of the venue.
- The nearest train station is Waterloo.
- The nearest underground tube station is Waterloo.
- The venue does not have its own car park.
- There are no parking facilities available at the branch.
Outdoor Seating
- The outdoor seating is located between the Grind and Bar entrances.
- There is step-free access to the outdoor seating.
- The standard height for the underside of dining tables is 70cm.
- There are also bench seats.
- Some chairs are permanently fixed.
- No tables are permanently fixed.
- Some chairs have armrests on both sides.
- The type of flooring in this area is concrete tiles.
Outside Access (Ground Floor - Bar External Entrance)
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Entrance
View
- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'BREWDOG'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the opening is 138cm.
Outside Access (Ground Floor - The Grind External Entrance)
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Entrance
View
- The entrance area/door is clearly signed.
- This entrance is signed with 'BREWDOG'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the opening is 130cm.
Entrance (Ground Floor - Waterloo Station)
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Entrance
View
- This information is for the entrance located on the ground floor of Waterloo Station.
- The entrance area/door is clearly signed.
- This entrance is signed with 'BREWDOG'.
- There is step-free access at this entrance.
- There are no doors at this entrance.
- The width of the opening is 200cm.
Eating and Drinking (Ground Floor - Bar)
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Location and Access
View
- The following information is for the bar.
- The bar is located at the rear of the ground floor.
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Service and Menus
View
- Tables can be booked in advance.
- There is full table service, a bar where food and drink can be ordered, full table service available via an online app and a touchscreen ordering service available.
- Staff can bring food and/or drinks to tables.
- Menu types include: handheld menus and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- There is a portable card machine available for payment.
- There is a "Beer to Go" Fridge located at the rear of the bar seating area.
the heights of the shelves in the fridge vary between 50cm and 150cm.
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Service Counter(s)
View
- The height of the counter is 90cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is vinyl and metal.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 165cm from the floor.
- The touchscreen(s) is/are not height adjustable.
- There is not a knee recess under the touchscreen(s).
- Staff can provide assistance with the self service machines.
The self service machines are next to the main bar seating area and the beer school seating area.
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Tables and Seating
View
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 70cm.
- The distance between the floor and the underside of the highest dining table is 75cm.
- The surface height of the lowest table is 39cm.
- The surface height of the highest table is 114cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- In this area there are coffee tables, high tables, long tables, sofas, booths, bench seats, stools and high stools.
- The type of flooring in this area is vinyl and wood.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Lighting levels may be lower in the evening.
Eating and Drinking (Ground Floor - The Grind)
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Location and Access
View
- The following information is for the café/bar.
- The café/bar is located ahead as you enter from the Grind Entrance.
- There is step-free access to the café/bar.
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Service and Menus
View
- Tables can be booked in advance.
- There is full table service, a counter where food and drink can be ordered and full table service available via an online app.
- Staff can bring food and/or drinks to tables.
- Menu types include: online menus, written wall menus and handheld menus.
- Menus are clearly written.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
View
- The height of the counter is 90cm.
- There is not a clear knee recess beneath the low/lowered section of the counter.
- There is a moveable card machine available for payment.
- The type of flooring in this area is wood.
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Tables and Seating
View
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 72cm.
- The surface height of the highest table is 112cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- In this area there are high tables, long tables and high stools.
- The type of flooring in this area is wood.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Lighting levels may be lower in the evening.
Step(s) (Bowling Alley, Private Dining/Meeting Rooms and Podcast Studio)
- There is a/are step(s) located in the rear right corner of the main bar seating area.
- There is/are 3 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- The depth of the steps are 26cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are moderate to good.
- There is a platform lift to overcome the step(s).
Lift (Bowling Alley, Private Dining/Meeting Rooms and Podcast Studio)
- There is a lift for public use.
- The lift is a platform lift.
- A member of staff does not need to be notified for use of the lift.
- The platform lift accesses a small level change.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is high.
- The colour contrast between the external lift control plate and the wall is High.
- The clear door width is 110cm (3ft 7in).
- The dimensions of the lift are 170cm x 130cm (5ft 7in x 4ft 3in).
- There are separate entry and exit doors in the lift.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are moderate to good.
Ground Floor - Bowling Alley
- The bowling alley is located at the rear of the ground floor bar seating area.
- There is step-free access via lift to the bowling alley.
- There are 6 lanes.
- There is space at lane 6 for a wheelchair user.
- There is fixed furniture in the lanes.
- The height of the table is 76cm.
- There is button to alert staff to order food/drink or ask for assistance.
- The height of the button is 105cm.
Room(s) (Ground Floor - Private Dining and Meeting)
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Access
View
- The room surveyed was the Signal Room.
- The Signal Room is located to the left of the main bar.
- The Water Tap Room is located next to The Signal Room.
Both rooms are identical. - There is not wayfinding signage on route to the room(s).
- Signage for the room(s) is available in upper and lower case lettering, that is clearly visible.
- There is written signage for the room, in upper and lower case lettering, that is clearly visible.
- The corridor/walkway outside the room(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
- There is step-free access into the room(s).
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Room Details
View
- The door(s) open(s) towards you (pull).
- The door(s) is/are single.
- The door opening width(s) is/are 75cm+ for the room(s).
- The door is easy to open.
- There is not a visual fire alarm beacon in the room(s).
- There is fixed furniture within the room(s).
- The clear floor space beneath tables in the room(s) is 70cm.
- There is not sufficient space for a wheelchair user to turn within the room.
- Furniture can be reconfigured to allow a turning space for wheelchair users.
- There are some chairs with armrests on both sides within the room(s).
- The type of flooring in the room(s) is wood.
- Floor coverings in the room(s) are even with no trip hazards.
- The colour contrast between the walls and floor is high.
- The lighting levels are moderate to good.
- The rooms can be used for meetings or private dining.
The layout of the room will vary depending on the use.
Toilet with Adaptations (Ground Floor - Right Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located to the right, as you face the main ground floor bar.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- There is written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is medium.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 88cm (2ft 11in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is medium.
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Toilet Features
View
- The dimensions of the accessible toilet are 164cm x 230cm (5ft 5in x 7ft 7in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 96cm (3ft 2in).
- The transfer space is obstructed by a sanitary bin.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 125cm from the floor.
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Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 75cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is high.
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Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 75cm.
Standard Toilet(s) (Ground Floor)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The shared toilet is located to the right as you face the main ground floor bar.
- There is step-free access into the toilet(s).
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is written text signage on or near the toilet door.
- An ambulant toilet cubicle is available.
- There are horizontal wall mounted rails available on both sides of the toilet.
- The ambulant toilet does not have vertical wall mounted grab rails.
- The height of the wash basin(s) is 82cm.
- The wash basin(s) tap type is push.
- Lighting levels are moderate to good.
Other Floors
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Stairs
View
- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located at the centre of the building.
- The floors which are accessible by stairs are G,1.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The depth of the steps are 25cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are provided on landings.
- The lighting levels at the steps are moderate to good.
- There is slide from the first floor to the ground floor.
There is a small step up into the slide.
Lift
- There is a lift for public use.
- The lift is located on the ground floor to the right as you face the bar, and on the first floor opposite the bar.
- The lift is a standard lift.
- A member of staff does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G,1.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is low.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 110cm x 140cm (3ft 7in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are moderate to good.
Entrance (First Floor - Waterloo Station)
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Entrance
View
- This information is for the entrance located on the first floor, leading from Waterloo Station.
- The entrance area/door is clearly signed.
- This entrance is signed with 'BREWDOG'.
- There is step-free access at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the opening is 162cm.
Eating and Drinking (First Floor - Bar)
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Location and Access
View
- The following information is for the bar.
- The bar is located ahead as you enter.
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Service and Menus
View
- Tables cannot be booked in advance.
- There is full table service, a bar where drinks can be ordered, full table service available via an online app and a touchscreen ordering service available.
- Staff can bring food and/or drinks to tables.
- Menu types include: written wall menus, online menus and handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- There is a "Beer to Go" Fridge located next to the entrance from Waterloo Station.
The heights of the shelves in the fridge vary between 50cm and 150cm.
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Service Counter(s)
View
- The height of the counter is 108cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is vinyl and metal.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 120cm to 165cm from the floor.
- The touchscreen(s) is/are not height adjustable.
- There is not a knee recess under the touchscreen(s).
- Staff can provide assistance with the self service machines.
The touchscreens are located opposite the bar and in the work space area.
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Tables and Seating
View
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 65cm.
- The distance between the floor and the underside of the highest dining table is 70cm.
- The surface height of the lowest table is 40cm.
- The surface height of the highest table is 112cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- In this area there are coffee tables, high tables, long tables, armchairs, sofas, booths, bench seats and high stools.
- The type of flooring in this area is carpet and wood.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a member of staff upon request.
- At the rear of the bar there is a designated area for customers to work, which includes 3 computer call meeting rooms.
There is only stepped access to the rooms.
Eating and Drinking (First Floor - Ice Cream Van)
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Location and Access
View
- The following information is for the food and drink kiosk.
- The food and drink kiosk is located opposite the first floor bar.
- There is step-free access to the food and drink kiosk.
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Service and Menus
View
- There is a counter where food and drink can be ordered.
- Menu types include: written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is ice-cream.
- Adapted cutlery is not available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Service Counter(s)
View
- The height of the counter is 140cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is stone.
- There is a bell located next to the ice-cream van to gain staff attention.
The height of the bell is 86cm.
Toilet with Adaptations (First Floor - Right Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
View
- This accessible toilet is located opposite the bar, within the standard toilet area.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- There is written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is medium.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 87cm (2ft 10in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is medium.
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Toilet Features
View
- The dimensions of the accessible toilet are 163cm x 220cm (5ft 4in x 7ft 3in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 90cm (2ft 11in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary and nappy/incontinence items bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is high.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 83cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is high.
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Baby Changing Facilities
View
- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 79cm.
Standard Toilet(s) (First Floor)
- Standard toilet facilities are available.
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Toilet Facilities
View
- The female and male toilets are located opposite the bar.
- There is step-free access into the toilet(s).
- The colour contrast between the external toilet door(s) and wall(s) is medium.
- There is written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 82cm.
- The wash basin(s) tap type is push.
- Lighting levels are moderate to good.