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The Duke of Hammersmith

238 Shepherd's Bush Road, London, W6 7NL

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.

Public Transport and Parking

  • There is a bus stop within approximately 150m of the venue.
  • The nearest train station is Kensington.
  • The nearest underground tube station is Hammersmith.
  • The venue does not have its own car park.
  • Public parking is not available within approximately 200m of the venue.

Approach (Shepherd's Bush Road)

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • There is a/are fixed bollard(s) on the approach.
    • The minimum width between the bollards/wall is 117cm.
    • The height of the bollard(s) is 128cm.
    • The bollards do not contrast visually with the paving.
    • There is step-free access on the approach.
    • There is a slope with a very easy incline.

Outdoor Seating (Front)

  • There is step-free access to the outdoor seating.
  • The standard height for the underside of dining tables is 72cm.
  • No chairs are permanently fixed.
  • No tables are permanently fixed.
  • No chairs have armrests on both sides.
  • The type of flooring in this area is block paving.

Outside Access (Stepped Entrance)

  • Entrance View
    • This information is for the entrance located to the right of the building, on Shepherd's Bush Road.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Duke of Hammersmith'.
    • There is stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the opening is 86cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the opening is 97cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Step(s) View
    • The step(s) is/are located at the threshold of the first door.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 11cm.
    • There is not a/are not handrail(s) at the step(s).

Outside Access (Ramped Entrance)

  • Entrance View
    • This information is for the entrance located to the left-hand side of the venue, on Shepherd's Bush Road.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the opening is 77cm.
  • Ramp/Slope View
    • The ramp/slope is located immediately beyond the entrance door.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 112cm (3ft 8in).
    • The lighting levels at the ramp/slope are good.
  • Comments View
    • This ramped entrance provides step-free access to the main seating area and toilets.

Outside Access (To the Rear Seating Area and Side Entrance)

  • Entrance View
    • This information is for the entrance located to the right-hand side of the venue, on Shepherd's Bush Road.
    • The entrance area/door is not clearly signed.
    • This entrance is signed with 'BEER GARDEN'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the opening is 102cm.
  • Ramp/Slope View
    • The ramp/slope is located at the entrance.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 102cm (3ft 4in).
    • The passage through to the rear seating area is 107cm wide.
      There is another small level change with an uneven short steep concrete slope, shown in photograph 4.

Outdoor Seating (Rear)

  • The outdoor seating is located to the rear of the venue.
  • There is ramped/sloped access to the outdoor seating.
  • The distance between the floor and the underside of the lowest dining table is 70cm.
  • The standard height for the underside of dining tables is 74cm.
  • There are also high tables, high stools and picnic benches.
  • The surface height of the highest table is 105cm.
  • Some chairs are permanently fixed.
  • Some tables are permanently fixed.
  • Some chairs have armrests on both sides.
  • The type of flooring in this area is concrete and block paving.

Step(s) (Raised Rear Seating Area)

  • There is a/are step(s) located within the rear seating area.
  • The step(s) is/are used to access additional tables.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 18cm.
  • There is not a/are not handrail(s) at the step(s).

Outside Access (Side Entrance)

  • Entrance View
    • This information is for the entrance located through the side passage and immediately to the left-hand side.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the opening is 72cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope View
    • The ramp/slope is located at the entrance to the path along the side of the venue.
    • The gradient of the ramp/slope is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.
    • The width of the ramp/slope is 102cm (3ft 4in).
  • Comments View
    • This is the only step-free access to the bar, however the ramp is very steep and the path is narrow.

Eating and Drinking (Lower Ground Floor - Bar and Seating Area)

  • Location and Access View
    • The following information is for the restaurant/bar.
    • The restaurant/bar is located ahead as you enter.
    • There is step-free access to the restaurant/bar.
    • There is a tiled area around the bar with a small lip that could be a trip hazard.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service, a bar where food and drink can be ordered and full table service available via an online app.
    • Staff can bring food and/or drinks to tables.
    • Menu types include: handheld menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are not available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is a hearing assistance system .
    • The system is a fixed loop.
    • The hearing assistance system is located on the left-hand side of the bar.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 08/04/2022.
    • The hearing loop was working at the time of testing.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 101cm.
    • There is a moveable card machine available for payment.
    • The type of flooring in this area is tiles.
    • Lighting levels can be adjusted by a member of staff upon request.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • There are some tables which are accessible to wheelchair users.
    • The height between the floor and the underside of the lowest dining table is 72cm.
    • The standard height for the underside of dining tables is 75cm.
    • The surface height of the highest table is 110cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are high tables, stools and high stools.
    • The type of flooring in this area is tiles and wood.
    • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.
    • Lighting levels can be adjusted by a member of staff upon request.

Step(s) (Access to the Main Seating Area from the Bar)

  • There is a/are step(s) located to the left of the bar and the stepped entrance.
  • The step(s) is/are used to access to access most of the dining tables and toilets.
  • There is/are 1 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • There is not a/are not handrail(s) at the step(s).
  • The lighting levels at the step(s) are good.

Eating and Drinking (Ground Floor - Main Seating Area)

  • Location and Access View
    • The following information is for the restaurant.
    • The restaurant is located on the ground floor.
    • There is stepped access to the restaurant.
  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service and full table service available via an online app.
    • Staff can bring food and/or drinks to tables.
    • Menu types include: online menus and handheld menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The bar is located on the lower level of the venue.
    • The type of food served here is hot and cold meals and snacks.
    • Takeaway cups are not available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is a portable card machine available for payment.
  • Tables and Seating View
    • The height between the floor and the underside of the lowest dining table is 74cm.
    • The distance between the floor and the underside of the highest dining table is 77cm.
    • The surface height of the lowest table is 52cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • In this area there are coffee tables, long tables, armchairs, bench seats and stools.
    • The type of flooring in this area is tiles.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are good.
    • Lighting levels can be adjusted by a member of staff upon request.

Accessible Toilet(s) (Right Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to rear of the building, in the main seating area.
    • This accessible toilet is approximately 13m (14yd 8in) from the ramped entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 80cm (2ft 7in).
    • The contrast between the internal door and wall is high.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 158cm (4ft 11in x 5ft 2in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are low to moderate.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 74cm (2ft 5in).
    • The transfer space is obstructed by a sanitary bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 90cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is high.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 110cm (3ft 7in).
    • The contrast between the hand dryer and the wall is high.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 85cm.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to rear of the main seating area.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 16m from the ramped entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.