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The Queen Charlotte

43 Goodge Street, London, W1T 1TA

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Access Guide

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Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • There is not a member of staff trained in British Sign Language.
  • Water bowls for assistance dogs are available.

Public Transport and Parking

  • There is not a bus stop within approximately 150m of the venue.
  • The nearest train station is Euston.
  • The nearest underground tube station is Goodge Street.
  • The venue does not have its own car park.
  • Public parking is not available within approximately 200m of the venue.
  • Standard on street parking is available (within approximately 50m of the venue).

Approach

  • Approach View
    • The surface of the approach is tarmac.
    • The approach surface is uneven in places.
    • There is step-free access on the approach.
    • There is a slope with a very easy incline.

Outdoor Seating

  • The outdoor seating is located either side of the entrance door.
  • There is step-free access to the outdoor seating.
  • There are also high tables and high stools.
  • The surface height of the highest table is 107cm.
  • No chairs are permanently fixed.
  • All tables are permanently fixed.
  • All chairs have armrests on both sides.
  • The type of flooring in this area is stone.

Outside Access

  • Entrance View
    • This information is for the entrance located on the corner of the building.
    • The entrance area/door is not clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the opening is 76cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Eating and Drinking

  • Service and Menus View
    • Tables can be booked in advance.
    • There is full table service, a bar where food and drink can be ordered and full table service available via an online app.
    • Menu types include; handheld menus and online menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times.
    • There is a hearing assistance system.
    • The system is a fixed loop.
    • The hearing assistance system is located at the bar.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 29/03/2022.
    • The hearing loop was working at the time of testing.
    • There is a portable card machine available for payment.
  • Service Counter(s) View
    • The height of the counter is 114cm.
    • There is a moveable card machine available for payment.
  • Tables and Seating View
    • The height between the floor and the underside of the lowest dining table is 70cm.
    • The distance between the floor and the underside of the highest dining table is 72cm.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests on both sides.
    • In this area there are bench seats and stools.
    • The type of flooring in this area is wood.
    • The lighting levels are moderate to good.
    • Lighting levels may be lower in the evening.

Step(s) (Standard Toilets)

  • The step(s) is/are used to access the standard toilets located on the lower ground floor.
  • There is/are 15 step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are not between 30cm and 45cm.
  • The depth of the steps are 27cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going down the step(s).
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The lighting levels at the step(s) are low to moderate.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located on the lower ground floor.
    • There is stepped access into the toilet(s).
    • The colour contrast between the external toilet door(s) and wall(s) is fair.
    • There is pictorial and written text signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the lowered wash basin is 84cm.
    • The wash basin(s) tap type is lever mixer.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.