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Seagulls Superstore

Brighton and Hove Albion Football Club - American Express Community Stadium, Village Way, Brighton, BN1 9BL

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Access Guide

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Contact Details

Getting Help and Assistance

  • There is a member of staff available for help and assistance.
  • Club staff do not receive disability awareness/equality training.
  • Stewards do not receive disability awareness/equality training.
  • Hospitality staff do not receive disability awareness/equality training.
  • Food and drink concession staff do not receive disability awareness/equality training.
  • Car parking attendants do not receive disability awareness/equality training.
  • Stewards receive deaf awareness training.
  • There is not an assistance dog toilet or toileting area at the stadium/near by.
  • Water bowls for assistance dogs are available.
  • Fixture lists are available in Braille and large print.
    There are large print food menus available.
  • There are some members of staff trained in Makaton.
  • The club have launched a hidden disability wristband for supporters with disabilities not visually apparent. These can be applied for via supporter services.
  • There are mobility aids available, however there are only a limited supply of wheelchairs.

Getting Here

  • By Road View
    • The stadium is located in close proximity to the A27, which can be accessed from the west and east. From the north, the A27 is located via the A23, A24 and A26.
      Alternatively the club offers three park and ride sites around the city: Mill Road, University of Brighton and Brighton Racecourse. All sites are served by wheelchair accessible buses.
      If you have any specific mobility needs tell the stewards when you arrive and they will direct you as necessary.
    • There are numerous car parks situated around the stadium for both home and away supporters; Car Park A is located off Village Way, Car Park B is located off Woodland Way, Car Park C is located Sport Centre Road and Car Park E is located off Village Way.
      All car parking spaces are subject to availability and must be booked in advance.
      Alternatively the club offer three park and ride sites around the city: Mill Road, University of Brighton and Brighton Racecourse. All of the sites are served by at least one wheelchair-accessible bus. If you have any specific mobility needs tell the stewards when you arrive and they will direct you as necessary.
  • By Bus View
    • There is a bus stop within 150 metres of the stadium.
    • A wide range of bus routes serve the Amex. On a matchday, the cost of your bus travel to the stadium is included in your league match ticket at the Amex on the following services: All Brighton and Hove buses (including services Lewes to Ringmer, Uckfield and Royal Tunbridge Wells) and Stagecoach Coastline 25 and N700 services from Worthing.
      Seagull Travel is the club’s official travel partner, operating a home and away travel service. The service includes 130 matchday express pick-up locations covering Sussex, Kent and Surrey, together with an extensive 50 pick-up locations for the local matchday bus service.
    • For more information on Seagull Travel please click here (opens new tab).
  • By Train View

Car Parking and Drop Off

Outer Concourse

  • There is step-free access throughout the outer concourse.
    There are some slight slopes in places along the concourse.
    The surface of the outer concourse is tarmac.
  • There are a number of food and drink stands located around the outer concourse.
    There is a band stand located on the north-east corner of the outer concourse, this area acts as the Fanzone on matchdays.
    There are programmes stands located at regular intervals around the concourse.
    There are merchandise stalls located outside the North and South Stands.
  • There are 15+ steps at the corner of the West and North Stands. These steps are overcome by using a long ramp with a very slight gradient.
  • Clear directional signage is provided on the concourse.
  • There is a stadium plan/map on the concourse.
  • There is a steward/member of staff available for assistance on match days.

Opening Times

  • Monday to Saturday: 09:00 - 17:00.
  • Sunday: 11:00 - 16:00.
  • On matchdays where kick-off is at 15:00 the store will open at 09:00 and close at 15:00, then reopen at 16:30 until 18:00.
  • On matchdays where kick-off is at 17:30 the store will open at 09:00 and close at 17:30, then reopen at 19:00 until 20:00.
  • On matchdays where kick-off is at 19:45 the store will open at 09:00 and close at 19:45, then reopen at 21:30 until 22:30.

Outside Access (Seagulls Superstore Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the North Stand.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 180cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There are security barriers at this entrance.
    • The minimum width between the security barriers is 155cm.
    • There is a member of staff available for assistance at this entrance.
  • Comments View
    • On matchdays there is a queuing system into the shop.
    • This entrance can also be used as the exit.

Shop (Seagulls Superstore)

  • Inside Access View
    • There is step-free access throughout the aisles.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • The flooring throughout the aisles is concrete.
    • There is some flooring in aisles with a very shiny finish which could cause issues with glare or be perceived as slippery.
    • There is good colour contrast between the walls and floor in the majority of areas.
    • Background music is not played.
    • The lighting levels are varied.
  • Till(s)/Counter(s) View
    • There is/are 3 till(s)/counter(s) available.
    • There is a/are payment counter(s), shirt printing counter(s) and ticket counter(s) available.
    • The payment counters are located immediately to the left as you enter.
      The ticket counter is located to the left beyond the payment counter.
      The shirt printing counter is located at the rear left of the store.
    • The till(s)/counter(s) is/are clearly signed.
    • There is step-free access to the till(s)/counter(s).
    • There is a clear accessible route to the till(s)/counter(s).
    • The nearest till(s)/counter(s) is/are approximately 13m from the entrance.
    • There are windows, TVs, glazed screens or mirrors behind the some of the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • Some of the tills/counters are placed in front of a background which is patterned.
    • The height of the till(s)/counter(s) is/are medium height (77cm - 109cm).
    • There is a low section at some of the tills/counters with a height of 76cm or below.
    • There is not a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
    • There is a hearing assistance system at some of the tills/counters.
    • The hearing assistance system(s) is/are fixed.
    • The hearing assistance system(s) is/are signed.
    • Staff are trained to use the system.
  • Standard Fitting Room(s) View
    • There is/are 1 standard fitting room(s).
    • There is step-free access to the standard fitting room(s) .
    • There is a clear accessible route to the standard fitting room(s).
    • There is a chair/stool/changing bench in the standard fitting room(s).

Ticket Office(s) (Seagulls Superstore)

  • There is/are 2 ticket office(s) located around the stadium.
  • The ticket office counters within Seagulls Superstore are located to the left beyond the payment counters.
  • The ticket office(s) is/are approximately 10m from the Seagulls Superstore entrance.
  • The ticket office(s) is/are clearly signed.
  • There is step-free access to the ticket office(s).
  • There is a clear unobstructed route to the ticket office(s).
  • There are windows, TVs, glazed screens or mirrors behind the some of the ticket offices which could adversely affect the ability of someone to lip read.
  • The lighting levels at the ticket office(s) are good.
  • The height of the ticket office(s) is/are medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the ticket office(s).
  • There is a low section at the ticket office(s) with a height of 76cm or below.
  • There is sufficient space to write or sign documents on the low section(s) of the ticket office(s).
  • There is not a clear knee recess beneath the lowered section(s) of the ticket office(s).
  • The ticket office(s) is/are staffed.
  • There is a hearing assistance system at the ticket office(s).
  • The hearing assistance system(s) is/are portable.
  • The hearing assistance system(s) is/are not signed.
  • Staff are trained to use the system.
  • The ticket office(s) is/are for home supporters.

Exit (Seagulls Superstore)

  • Exit View
    • This information is for the exit located to the right after the payment counter.
    • The exit area/door is not clearly signed internally.
    • The exit is ramped/sloped.
    • There is not a canopy or recess which provides weather protection at this exit.
    • The exit door(s) does/do contrast visually with its immediate surroundings.
    • The door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 180cm.
    • There is a small lip on the threshold of the exit, with a height of 2cm or below.
    • There are security barriers at this exit.
    • The minimum width between the security barriers is 160cm.
    • There is a member of staff available for assistance at this exit.
  • Ramp/Slope View
    • The ramp/slope is located just beyond the exit.
    • The gradient of the ramp/slope is slight.