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Arrow Cars

Bristol Airport, North Side Road, Bristol, BS48 3DY

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Access Guide

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  • Services / facilities within the building include waiting area and booking counters. At the counter a fixed fare will be quoted to your destination and payment can be made by cash or card. Bookings can also be made and paid for online.
  • Comments View
    • The service is located outside the Arrivals entrance, on the opposite side of the road.
    • There is a shelter adjacent to the taxi rank.

Opening Times

  • The venue is open 24hrs and Reception is staffed 24 hours per day.

Outside Access (Main Entrance)

  • This information is for the entrance located across the road when exiting through Arrivals.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 115cm (3ft 9in).


  • The desk/counter is 10m (10yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The desk/counter is staffed.
  • The lighting levels are bright.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the desk/counter.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • The lighting levels are bright.
  • Motorised scooters are allowed in public parts of the venue.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • Comments View
    • Outside the office there is a sheltered area for the pay station and a sheltered waiting area with seating available.

Accessible Toilet

  • There are not accessible toilet facilities within this venue.
  • Comments View
    • There are accessible toilets and a changing places facility in the main terminal building, 80m from the Arrow Cars office.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not normally on duty.