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International Arrivals

Bristol Airport, North Side Road, Bristol, BS48 3DY

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Access Guide

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Introduction

Outside Access (Main Entrance)

  • This information is for the entrance located outside on the first floor, next to the passenger bus drop off point.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 139cm (4ft 7in) wide.

Outside Access (Bridge Entrance)

  • This information is for the entrance located within the bridge where all the gates meet in the middle on the mezzanine level.
  • There is level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 140cm (4ft 7in) wide.

Inside Access

  • There is not level access to the service.
  • This venue does not play background music.
  • The lighting levels are varied.
  • The type of flooring in walkways and corridors is carpet, vinyl, and tiles.
  • Comments View
    • The main entrance and bridge entrance lead into the same foyer where the immigration lift and stairs are located.
    • Depending on what stand the aircraft stops at will depend on whether you enter through the bridge entrance or the main entrance outside.
    • OCS at the Special Assistance Point do have alternative routes depending on which stand the aircraft stops at.

Level Change (Inside Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located after entering through the bridge entrance, just before reaching the bridge platform lift and stairs.
  • The ramp or slope is moderate.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.
  • The ramp does have handrails.
  • The handrails are on both sides.
  • Comments View
    • There are 2 slopes going down towards the bridge platform lift and stairs, with a level landing in between.

Other Floors (Bridge Stairs)

  • Steps View
    • The floors which are accessible by stairs are 1-M.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.

Lift (Bridge Lift)

  • The lift is located beyond the bridge entrance, to the right.
  • The lift is a platform lift.
  • The floors which are accessible by this lift are 1-M.
  • The lift is approximately 23m (25yd 6in) from the bridge entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 98cm x 148cm (3ft 3in x 4ft 10in).
  • The clear door width is 87cm (2ft 10in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is moderate to good.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.

Other Floors (Immigration Stairs)

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The lighting levels are medium.
    • The steps are clearly marked.
    • The steps are medium.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
  • Comments View
    • There are two level landings.
    • Immigration is on the ground floor immediately after this set of stairs.

Lift (Immigration Lift)

  • There is a lift for public use.
  • The lift is located straight ahead as you enter through the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is approximately 10m (10yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The dimensions of the lift are 94cm x 211cm (3ft 1in x 6ft 11in).
  • The clear door width is 81cm (2ft 8in).
  • There are separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lighting level in the lift is moderate to good.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • Comments View
    • There are two identical lifts next to each other.
    • Immigration is on the ground floor immediately after you exit the lift.

Changing Places

  • Location and access View
    • The facility is located in the Terminal Building at the Arrivals end, close to the Special Assistance Desk.
    • The facility is approximately 20m (21yd 2ft) from the Arrivals entrance/exit.
    • There is level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is not a radar key.
    • The key can be obtained from the Special Assistance Desk.
    • The dimensions of the facility are 410cm x 310cm (13ft 5in x 10ft 2in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is wall mounted.
    • The length of the facility changing bench is 185cm (6ft 1in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers all areas in cubicle.
    • The sling is attached to the hoist by hook and loop.
    • The facility toilet is peninsular.
    • The transfer space on the left as you face the toilet is 300cm (9ft 10in).
    • The transfer space on the right as you face the toilet is 79cm (2ft 7in).
    • Wall mounted grab rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Drop down rails are provided.
    • As you face the toilet the drop down rail(s) is/are on both sides.
    • The type of wash basin is adjustable.
    • Wall mounted grab rails are not available at the wash basin.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is available.
    • The facility has a non slip floor.
    • A functioning emergency alarm is available.
  • Comments View
    • This facility is available 24 hours a day and has a 4 figure code lock. The code is available from the Special Assistance Desk or by phoning the number displayed next to the door or by asking any security personnel.
    • The toilet is a Clos-o-Mat toilet and there are clear instructions for those unfamiliar with the equipment. There are also clear instructions for the bed, wash basin and hoist.
    • The cubicle has a first aid cupboard within it which has sharps disposal and gloves available for use.

Accessible Toilet (Bridge - Left Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 5m (5yd 1ft) from the bridge entrance.
    • This accessible toilet is located just before you enter through the bridge entrance, on the left hand side.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 156cm x 220cm (5ft 1in x 7ft 3in).
    • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 84cm (2ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 104cm (3ft 5in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Baby Change Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 97cm (3ft 2in).

Standard Toilet(s) (Bridge)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located just before you enter through the bridge entrance, on the left hand side.
    • The female and male toilets are approximately 5m (5yd 1ft) from the bridge entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels in the female and male toilets are moderate to good.
  • Comments View
    • There is an ambulant disabled cubicle within the standard toilets.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.