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Silver Zone Car Park - Reception Building

Bristol Airport, North Side Road, Bristol, BS48 3DY

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Access Guide

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Introduction

  • Services / facilities within the building include reception and collection counters, toilet and parent facilities.
  • Comments View
    • This guide gives parking information for the Silver Car Park and route information from the car park to the Terminal Building.

Parking

  • The venue does have its own car park.
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is pre-booked managed parking.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders can booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 370cm x 500cm (12ft 2in x 16ft 5in).
  • The nearest Blue Badge bay is 15m (16yd 1ft) from the car park reception building entrance.
  • The furthest Blue Badge bay is 90m (98yd 1ft) from the car park reception building entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does not have a height restriction barrier.
  • There is not a designated drop off point.

Silver Zone Parking Provision

  • All Silver Zone parking is pre-booked.
  • Customers will park in temporary parking spaces adjacent to the Reception building.
  • All bays are numbered and that number has to be registered at reception.
  • Blue Badge parking is closest to reception and parent and child spaces are also available.
  • There is accessible bus transport every 4-5 minutes, 24 hours a day, between the reception and terminal buildings.
  • Once vehicles have been deposited staff will move the vehicle to secure parking and will return it to the collection area ready for the passenger's return.
  • People with mobility difficulties can have their vehicle brought to the collection area near the building in a position allowing full access.

Outside Access (Reception Building Entrance - Check In)

  • Entrance View
    • This information is for the entrance located to the rear of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Check-In'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.

Outside Access (Collections Entrance)

  • Entrance View
    • This information is for the entrance located to the left of the building.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'COLLECTIONS'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 160cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 150cm.

Reception (Reception Counter)

  • Reception View
    • The reception point is located to the right as you enter.
    • The reception point is approximately 20m (21yd 2ft) from the reception building entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 75cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • The type of flooring in the reception area is vinyl.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.

Outside Access (Exit to Bus)

  • Entrance View
    • This information is for the entrance located to the far left of the building as you enter.
    • The entrance area/door is clearly signed.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.

Reception (Collection Counter)

  • Reception View
    • The reception point is located to the right of the collections entrance.
    • The reception point is approximately 15m (16yd 1ft) from the collections entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step-free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The counter is placed in front of a plain background.
    • The lighting levels at the reception point are good.
    • There is sufficient space to write or sign documents on the counter.
    • There is a lowered section of the counter.
    • The height of the lowered section at the counter is 75cm.
    • There is sufficient space to write or sign documents on the lowered section of the counter.
    • There is a clear knee recess beneath the low/lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the reception point.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing system.
    • The type of flooring in the reception area is vinyl.
  • Reception Seating Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • There is sufficient space for a wheelchair user to use the waiting area.

Inside Access

  • Access and Circulation View
    • There is step-free access throughout the building.
    • There is not a/are not door(s) in corridors/walkways which have to be opened manually.
    • The type of flooring in corridors/walkways is vinyl.
    • There is some flooring in corridors/walkways which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • The lighting levels are good.
  • Signage View
    • Wayfinding signage is not provided.
    • The colour, design and typeface of signs is not consistent throughout.
    • Dementia friendly signage is not provided.
  • Safe Place(s) View
    • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Audio View
    • This venue does not play background music/sound.
    • There is not a hearing assistance system.

Access to Transfer Bus

  • The transfer bus serves the reception building and the airport terminal.
  • The buses are all accessible and assistance can be offered if necessary.

Accessible Toilet(s) (Right Transfer)

  • There is an/are accessible toilet(s) for public use.
  • Location and Access View
    • This accessible toilet is located opposite the reception desk.
    • This accessible toilet is approximately 15m (16yd 1ft) from the reception building entrance.
    • There is step-free access into the accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • The door opens outwards.
    • The door is light.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 87cm.
    • The door has a horizontal grab rail.
    • The dimensions of the accessible toilet are 170cm x 220cm (5ft 7in x 7ft 3in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The toilet has a non-slip floor.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 92cm.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is a flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf next to the toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Taps have clear markings to indicate hot and cold settings.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is fair.
    • The contrast between the internal door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located opposite the reception desk.
    • The female and male toilets are approximately 16m (17yd 1ft) from the reception building entrance.
    • There is step-free access into the female and male toilet(s).
    • There is Braille, tactile, pictorial and written text signage on or near the toilet door.
    • There is not a lowered urinal in the male toilet(s).
    • An ambulant toilet with wall-mounted grab rails is available.
    • There are horizontal grab rails on both sides of the seat.
    • There is not a lowered wash basin.
    • The wash basin(s) tap type is sensor.
    • There is a flashing fire alarm beacon within the toilets.
    • Lighting levels are good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the parent and baby change room.

Parent and Baby Room (Baby Change and Children's Toilet)

  • There is a parent and baby room for public use.
  • The parent and baby room is located opposite the reception desk.
  • The parent and baby room is approximately 25m from the reception entrance.
  • There is step-free access into the parent and baby room.
  • Staff do not need to be notified for use of the room.
  • There is Braille, tactile, pictorial and written text signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 80cm (2ft 7in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is sensor.
  • There is/are not chair(s) in the parent and baby room.
  • There is a toilet in the parent and baby room.
  • There is a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • The height of the children's toilet seat is 34cm.
    • The height of the children's sink is 48cm.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Staff do not receive deaf awareness training.
  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • Documents are available in large print on request.
  • Water bowls for assistance dogs are available.
  • There is not a dog toilet or toileting area.
  • Staff who speak different languages are not generally on duty.
  • A member of staff trained in BSL skills is not normally on duty.
  • Staff are not Text Relay aware.
  • A raised or tactile plan of the building is not available on request.
  • Help with luggage is generally available for inpatients.
  • There are not volunteers available for help and assistance.
  • There are not mobility aids available.