You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• Bristol Airport Special Assistance please click here (new tab).
• There is a member of staff available for help and assistance.
• There are mobility aids available.
• The mobility aids available include wheelchairs.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• There is a changing places facility available in the Terminal Building, near the Arrivals Hall.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The airport is located to the south of Bristol, located off the A38. The post code for the Airport is BS48 3DY.
  • There are multiple parking options at the airport including short stay, multi storey and long stay.
  • For more information on directions to the airport please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • For more information on Bus and Coach Services to the airport please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Bristol Temple Meads.
  • The A1 bus service connects the station to the Airport.
  • For more information on train services to Bristol and getting to the airport please click here (opens new tab).

You are on Pick up and Drop Off Points. Skip to the next section.

Pick up and Drop Off Points

• There is a/are clearly marked pick up point(s) available and There is a/are clearly marked drop off point(s) available.
• The drop-off point(s) is/are located fifty metres to the right of the terminal building when looking towards the front of it.
• The pick up point(s) is/are located fifty metres to the right of the terminal building when looking towards the front of it.
• The route from the drop off point(s) to the check in hall/departure lounge is accessible to a wheelchair user unaided.
• There is no tactile paving on dropped kerbs between the drop off point(s) and the check in hall/departures lounge.
• The route from the arrivals lounge to the pick up point(s) is accessible to a wheelchair user unaided.
• There is no tactile paving on dropped kerbs between the arrivals lounge and the pick up point(s).
• There is a £6 minimum charge for using the drop-off/pick-up point. For Blue Badge holders, the £5 charge allows up to 40 minutes to complete the pick-up or drop-off.

You are on Bus Drop Off and Pick Up Points. Skip to the next section.

Bus Drop Off and Pick Up Points

• The drop off point is located outside the Departures entrance.
• There is a dropped kerb with tactile paving.
• There is a easy slope leading from the dropped kerb to the entrance.
• There are 3 pick up points located on the road between the Departures and Arrivals entrances.
• Buses take passengers to the Silver Zone parking, long stay parking and destinations in Bristol via the airport flyer express links.
• At peak times, buses depart up to every 8 minutes across the route.
• A bus and train ticket machine is located at the arrivals entrance and a kiosk outside.
• Buses include a manually dropped ramp located at the middle set of doors.

You are on Outside Access (Departures - Right). Skip to the next section.

Outside Access (Departures - Right)

• This information is for the entrance located at the front right of the terminal building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 207cm (6ft 9in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 204cm (6ft 8in).

You are on Outside Access (Departures - Middle). Skip to the next section.

Outside Access (Departures - Middle)

• This information is for the entrance located at the front middle of the terminal building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 207cm (6ft 9in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 204cm (6ft 8in).

You are on Outside Access (Departures - Left). Skip to the next section.

Outside Access (Departures - Left)

• This information is for the entrance located at the front left of the terminal building.
• There is level access into the venue.
• The main door(s) open(s) automatically.
• The door(s) is / are double.
• The width of the door opening is 225cm (7ft 5in).

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 123cm (4ft).

You are on Passenger Services. Skip to the next section.

Passenger Services

• The counter is located opposite the Easy Jet check in area.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
• The counter is placed in front of a background which is patterned.
• The lighting levels at the counter are moderate to good.
• The height of the counter is very high (111cm+).
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.
• The counter is staffed.
• There is not a hearing assistance system at the counter.
• The type of flooring in this area is tiles.
• There is a waiting area close to the counter.
• Access to the waiting area is unobstructed.
• There is bench seating and also a mixture of single seats with and without armrests.
• There is sufficient space for a wheelchair user to use the waiting area.

You are on Check-In. Skip to the next section.

Check-In

• There is step-free access throughout the check-in hall.

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• Circulation View
  • The type of flooring in this area is tiles.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is bench seating and single seats with armrests at regular intervals.
  • There is designated seating available for people with reduced mobility.
  • The lighting levels are moderate to good.
• Information View
  • Departures and arrivals information boards are available.
  • There are audible announcements in this area.
• Signage View
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout the building.
  • Dementia friendly signage is not provided.
• Audio View
  • This venue does play background music in public areas.

You are on Check-In Desks. Skip to the next section.

Check-In Desks

• The check-in desk(s) is/are located at the rear of the Check In area.
• The check-in desk(s) is/are clearly signed.
• There is step-free access to the check-in desk(s).
• There is step free access to check-in desk(s) 1 to 50.
• The height of the check-in desk(s) is/are very high (111cm+).
• There is not a lowered section at the check-in desk(s).
• There is a hearing assistance system at some of the check-in desks.
• There are hearing assistance systems are located at the check-in desks for all airlines.
• The hearing assistance system(s) is/are fixed.
• The hearing assistance system(s) is/are signed.
• Staff are trained to use the system.
• There is a member of staff available to assist with bags at the check-in desk(s).
• The are self-service check-in touchscreens.

You are on Toilet with Adaptations (Departures - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Departures - Right Hand Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is Braille, tactile, pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • This accessible toilet is approximately 40m (43yd 2ft) from the Departures - Middle entrance.
  • This accessible toilet is located straight ahead as you enter the terminal entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 205cm x 204cm (6ft 9in x 6ft 8in).
  • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 136cm (4ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 49cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • There is a high colour contrast between the external door and wall.
  • There is a low colour contrast between the wall-mounted grab rail(s) and wall.
  • There is a low colour contrast between the dropdown rail(s) and wall.
  • There is a medium colour contrast between the walls and floor.
  • The lighting levels are moderate to good.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and access View
  • The facility is located in the Terminal Building at the Arrivals end, close to the Special Assistance Desk.
  • The facility is approximately 20m (21yd 2ft) from the Arrivals entrance/exit.
  • There is level access to the facility.
• Dimensions and features View
  • The dimensions of the facility are 410cm x 310cm (13ft 5in x 10ft 2in).
  • The facility changing bench height is adjustable.
  • The facility changing bench is wall mounted.
  • The length of the facility changing bench is 185cm (6ft 1in).
  • The facility hoist is powered overhead.
  • The overhead hoist covers all areas in cubicle.
  • The sling is attached to the hoist by hook and loop.
  • The facility toilet has a transfer space on both sides.
  • The transfer space on the left as you face the toilet is 300cm (9ft 10in).
  • The transfer space on the right as you face the toilet is 79cm (2ft 7in).
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • Dropdown rails are provided for the toilet.
  • As you face the toilet the dropdown rail(s) is/are on both sides.
  • The type of wash basin is adjustable.
  • Wall mounted grab rails are not available at the wash basin.
  • Disposal facilities are available.
  • A privacy screen is available.
  • Wide tear off paper roll is available.
  • The facility has a non-slip floor.
  • A functioning emergency alarm is available.
• Comments View
  • This facility is available 24 hours a day and has a 4 figure code lock. The code is available from the Special Assistance Desk or by phoning the number displayed next to the door or by asking any security personnel.
  • The toilet is a Close-o-Mat toilet and there are clear instructions for those unfamiliar with the equipment. There are also clear instructions for the bed, wash basin and hoist.
  • The cubicle has a first aid cupboard within it which has sharps disposal and gloves available for use.

You are on Standard Toilet(s) (Departures). Skip to the next section.

Standard Toilet(s) (Departures)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located straight ahead as you enter.
  • The female and male toilets are approximately 40m (43yd 2ft) from the Departures - Middle entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female and male toilets are moderate to good.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located next to the male standard toilets.
  • The height of the baby change table once extended is 86cm (2ft 10in).
  • Inside the venue, there is level access to the baby change facility.
• Comments View
  • The baby change facility contains a standard toilet and seat.

You are on Other Floors (Security). Skip to the next section.

Other Floors (Security)

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• Steps View
  • The floors which are accessible by stairs are ground and level 1.
  • There are 15+ steps between floors.
  • The lighting levels are moderate to good.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are ground and level 1.
  • The escalators steps are not clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are moderate to good.

You are on Lift (Security). Skip to the next section.

Lift (Security)

• There is a lift for public use.
• The lift is located to the right of the Check In desks.
• All floors are accessible by this lift.
• The dimensions of the lift are 150cm x 155cm (4ft 11in x 5ft 1in).
• The clear door width is 108cm (3ft 7in).
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting levels in the lift are medium.
• The lift does not have Braille markings.
• The lift does have tactile markings.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Security link (new tab) - click here