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Tortilla Bar

Bristol Airport, North Side Road, Bristol, BS48 3DY

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Access Guide

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Getting Help and Assistance

  • Bristol Airport Special Assistance please click here (new tab).
  • There is a member of staff available for help and assistance.
  • There are mobility aids available.
  • The mobility aids available include wheelchairs.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • There is a changing places facility available in the Terminal Building, near the Arrivals Hall.

Inside Access

  • Access and Circulation View
    • There is step-free access throughout the area.
    • The type of flooring throughout is tiles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is good colour contrast between the walls and floor in all areas.
    • Access to other floors/levels is via lift.
    • The lighting levels are varied.
  • Signage View
    • Wayfinding signage is not provided.
  • Audio View
    • This venue does play background music/sound.
    • Music/sound is played all the time.
    • There is not a hearing assistance system.

Eating and Drinking

  • The following information is for the café.
  • The café is located on the mezzanine level of the Departure lounge.
  • There is step-free access to the café.
  • Full table service is not available.
  • Food and/or drinks are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is high (95cm - 110cm) .
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 80cm.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • There is not a hearing assistance system .
  • There is step-free access within the café.
  • There is not ample room for a wheelchair user to manoeuvre.
  • This area does play background music.
  • The type of flooring in this area is tiles.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests on both sides.
  • The nearest table is approximately 3m from the entrance/opening.
  • The nearest table is approximately 7m from the till/counter.
  • The standard height for tables is 73cm.
  • Plastic/takeaway cups are available.
  • Plastic/takeaway cutlery is not available.
  • Drinking straws are not available.
  • There are wall menus available.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • The lighting levels are varied.

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