You are on Introduction. Skip to the next section.

Introduction

• Related link Departure Lounge and Mezzanine Level.
• Http://www.disabledgo.com/access-guide/bristol-airport/departure-lounge-and-mezzanine-level
• Related link Special Assistance Desk (OCS).
• Http://www.disabledgo.com/access-guide/bristol-airport/special-assistance-desk-ocs
• Related link Security.
• Http://www.disabledgo.com/access-guide/bristol-airport/security

You are on Route from Security. Skip to the next section.

Route from Security

• Depending on which security checkpoint you are located at, World Duty Free will be located to the right or straight ahead.
• When facing World Duty Free there is a corridor on the left hand side just before the entrance.
• Follow the corridor to the end (approximately 10m).
• At the end of the corridor there is a lift and stairs which lead up to the mezzanine level.
• Take the lift to the mezzanine level.
• Exit the Security lift and turn left towards the Aspire Lounge.
• Just before you reach the Aspire Lounge entrance turn right onto the wooden surface.
• Follow the wooden surface straight ahead to the end.
• Turn right when you reach the end of the wooden surface.
• Gates 8-16 will be on the left hand side.
• The Gates 8-16 entrance is approximately 38m from the Security lift.
• There is level access.

You are on Outside Access (Gates 8-16 Entrance). Skip to the next section.

Outside Access (Gates 8-16 Entrance)

• This information is for the entrance located towards the rear of the mezzanine, on the right hand side.
• There is not level access into the venue.
• There are no doors at this entrance.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open away from you (push).
  • The doors are double width.
  • The door(s) is / are heavy.
  • The door opening is 139cm (4ft 7in) wide.

You are on Level Change (Gates 8-16 Entrance). Skip to the next section.

Level Change (Gates 8-16 Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in between the first and second set of doors.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

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• Comments View
  • After entering through the first entrance, there are 3 moderate slopes with handrails on both sides leading up to the second set of doors.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• The lighting levels are varied.
• The type of flooring in walkways and corridors is carpet and tiles.

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• Comments View
  • Gate 16 is 450m from the main entrance.
  • Immediately after the second set of doors at the main entrance, OCS leave a number of wheelchairs for passengers to use if they feel the distance to their gate is too far for them to walk.
  • Passengers do not need permission to use the wheelchairs.
  • The wheelchairs can be left outside any of Gates 8-16 and OCS will collect them at a later time.
  • After entering through the second set of doors at the main entrance, when turning right there are two sets of automatic doors, and a number of manual, double width doors that are permanently held open up until Gate 16.
  • There is fixed seating available throughout the walkway / corridor.

You are on Level Changes. Skip to the next section.

Level Changes

• There are a number of level changes throughout the walkway / corridor.
• At Gate 10 there is a moderate slope going up, with handrails on both sides.
• Immediately after Gate 11 there is a moderate slope going up, with handrails on both sides.
• When approaching Gate 12 there are 4 moderate slopes going down, with handrails on both sides and a level landing between each one.

You are on Gates 8-16. Skip to the next section.

Gates 8-16

• Gates 8-16 all have similar staircases leading down to the boarding areas.
• Gates 8 and 10 have lifts leading down to the boarding area.
• Some of the gates have more fixed seating available than others.
• Most of the boarding areas have priority seating available at the front, closest to the exit.
• The gates that are not accessible via the walkway / corridor can be overcome using alternative routes.
• Alternative routes would be via OCS at the Special Assistance Point.

You are on Outside Access (Gate 10). Skip to the next section.

Outside Access (Gate 10)

• This information is for the entrance located on the first floor, straight ahead when exiting the lift.
• There is level access into the venue.
• The main door(s) open(s) away from you (push).
• The door(s) is / are double.
• The door(s) is / are light.
• The width of the door opening is 165cm (5ft 5in).

You are on Gate 10 Boarding Area. Skip to the next section.

Gate 10 Boarding Area

• There is priority seating at the front of the boarding area, closest to the exit.
• There is fixed seating available in Gate 10.
• Some of the fixed seating areas have plug sockets next to them for passengers to use.
• Some of the fixed seating areas have tables next to them.
• The height of the tables are 47cm.
• The type of flooring inside this boarding area is carpet.

You are on Other Floors (Gates 8-16). Skip to the next section.

Other Floors (Gates 8-16)

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• Steps View
  • The floors which are accessible by stairs are 1-M.
  • There are 15+ steps between floors.
  • The lighting levels are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
• Comments View
  • Gates 8-16 all have very similar staircases leading down to the boarding areas.

You are on Lift (Gate 8). Skip to the next section.

Lift (Gate 8)

• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 110cm x 138cm (3ft 7in x 4ft 6in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Lift (Gate 10). Skip to the next section.

Lift (Gate 10)

• There is a lift for public use.
• The lift is located off the main walkway / corridor.
• The lift is a standard lift.
• The floors which are accessible by this lift are 0-1.
• Staff do not need to be notified for use of the lift.
• The dimensions of the lift are 165cm x 280cm (5ft 5in x 9ft 2in).
• The clear door width is 109cm (3ft 7in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting level in the lift is moderate to good.
• The lift does not have Braille markings.
• The lift does have tactile markings.

You are on Accessible Toilet(s) (Gate 8 - Left Transfer). Skip to the next section.

Accessible Toilet(s) (Gate 8 - Left Transfer)

• There is an/are accessible toilet(s) for public use.
• This accessible toilet is located to the left when exiting the Gate 8 lift.
• This accessible toilet is approximately 8m (8yd 2ft) from the gate 8 lift.
• There is step-free access to the accessible toilet.
• This is a shared toilet.
• A key is not required for the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The door opens outwards.
• The door is heavy.
• The door is locked by a locking handle.
• The width of the accessible toilet door is 86cm (2ft 10in).
• The door has a horizontal grab rail.
• The dimensions of the accessible toilet are 163cm x 227cm (5ft 4in x 7ft 5in).
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The toilet has a non-slip floor.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 97cm (3ft 2in).
• The transfer space is obstructed by a waste bin.
• There is a flush on the transfer side.
• There is a spatula type lever flush.
• There is a dropdown rail on the transfer side.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is not a flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary disposal units.
• There is not a/are not coat hook(s).
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is not a shelf next to the toilet.
• The toilet has a cistern.
• The height of the toilet seat above floor level is 49cm (1ft 7in).
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• There is a wash basin.
• The wash basin can be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The wash basin tap type is lever.
• There is a mixer tap.
• Taps have clear markings to indicate hot and cold settings.
• There is a soap dispenser.
• The soap dispenser cannot be reached from seated on the toilet.
• The height of the soap dispenser is 92cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer cannot be reached from seated on the toilet.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The contrast between the external door and wall is good.
• The contrast between the internal door and wall is good.
• The contrast between the dropdown rail(s) and wall is good.
• The contrast between the wall-mounted grab rail(s) and wall is good.
• The toilet seat colour contrast is poor.
• The contrast between the walls and floor is good.
• The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Gate 8 - Right Transfer). Skip to the next section.

Accessible Toilet(s) (Gate 8 - Right Transfer)

• There is an/are accessible toilet(s) for public use.
• This accessible toilet is located to the left when exiting the Gate 8 lift.
• This accessible toilet is approximately 9m (9yd 2ft) from the Gate 8 lift.
• There is step-free access to the accessible toilet.
• This is a shared toilet.
• A key is not required for the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The door opens outwards.
• The door is heavy.
• The door is locked by a locking handle.
• The width of the accessible toilet door is 86cm (2ft 10in).
• The door has a horizontal grab rail.
• The dimensions of the accessible toilet are 160cm x 225cm (5ft 3in x 7ft 5in).
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The toilet has a non-slip floor.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the right.
• The lateral transfer space is 95cm (3ft 1in).
• There is a flush on the transfer side.
• There is a spatula type lever flush.
• There is a dropdown rail on the transfer side.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• There is not a flashing fire alarm beacon within the toilet.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary disposal units.
• There is not a/are not coat hook(s).
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is not a shelf next to the toilet.
• The toilet has a cistern.
• The height of the toilet seat above floor level is 49cm (1ft 7in).
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• There is a wash basin.
• The wash basin can be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The wash basin tap type is lever.
• There is a mixer tap.
• Taps have clear markings to indicate hot and cold settings.
• There is a soap dispenser.
• The soap dispenser cannot be reached from seated on the toilet.
• The height of the soap dispenser is 91cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer cannot be reached from seated on the toilet.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The contrast between the external door and wall is good.
• The contrast between the internal door and wall is good.
• The contrast between the dropdown rail(s) and wall is good.
• The contrast between the wall-mounted grab rail(s) and wall is good.
• The toilet seat colour contrast is poor.
• The contrast between the walls and floor is good.
• The lighting levels are moderate to good.

You are on Accessible Toilet(s) (Gates 9 and 10 - Left Transfer). Skip to the next section.

Accessible Toilet(s) (Gates 9 and 10 - Left Transfer)

• There is an/are accessible toilet(s) for public use.
• This accessible toilet is located to the left when exiting the Gate 10 lift.
• This accessible toilet is approximately 11m (12yd 1in) from the Gate 10 lift.
• There is step-free access to the accessible toilet.
• This is a shared toilet.
• A key is not required for the accessible toilet.
• There is Braille, tactile, pictorial and written text signage on or near the toilet door.
• The door opens outwards.
• The door is heavy.
• The door is locked by a locking handle.
• The width of the accessible toilet door is 86cm (2ft 10in).
• The door has a horizontal grab rail.
• The dimensions of the accessible toilet are 150cm x 225cm (4ft 11in x 7ft 5in).
• The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
• The toilet has a non-slip floor.
• There is a lateral transfer space.
• As you face the toilet pan the transfer space is on the left.
• The lateral transfer space is 84cm (2ft 9in).
• The transfer space is obstructed by a waste bin.
• There is a flush, however it is not on the transfer side.
• There is a spatula type lever flush.
• There is a dropdown rail on the transfer side.
• There is an emergency alarm.
• The emergency pull cord alarm is fully functional.
• Disposal facilities are available in the toilet.
• There is a/are female sanitary disposal units.
• There is not a/are not coat hook(s).
• There is a/are wall-mounted grab rail(s) available.
• As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
• There is a vertical wall-mounted grab rail on the transfer side.
• There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
• There is a mirror.
• The mirror is placed at a lower level or at an angle for ease of use.
• There is not a shelf next to the toilet.
• The toilet has a cistern.
• The height of the toilet seat above floor level is 49cm (1ft 7in).
• There is a toilet roll holder.
• The toilet roll holder can be reached from seated on the toilet.
• The toilet roll holder is not placed higher than 100cm (3ft 3in).
• There is a wash basin.
• The wash basin can be reached from seated on the toilet.
• The wash basin is not placed higher than 74cm (2ft 5in).
• There are vertical wall-mounted grab rails on both sides of the wash basin.
• The wash basin tap type is lever.
• There is a mixer tap.
• Taps have clear markings to indicate hot and cold settings.
• There is a soap dispenser.
• The soap dispenser can be reached from seated on the toilet.
• The height of the soap dispenser is 88cm.
• There is not a towel dispenser.
• There is a hand dryer.
• The hand dryer cannot be reached from seated on the toilet.
• The hand dryer is not placed higher than 100cm (3ft 3in).
• The contrast between the external door and wall is good.
• The contrast between the internal door and wall is good.
• The contrast between the dropdown rail(s) and wall is good.
• The contrast between the wall-mounted grab rail(s) and wall is good.
• The toilet seat colour contrast is poor.
• The contrast between the walls and floor is good.
• The lighting levels are moderate to good.

You are on Accessible Toilet (Gates 8-16 - Left Transfer). Skip to the next section.

Accessible Toilet (Gates 8-16 - Left Transfer)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is Braille and pictorial signage on or near the toilet door.
  • This accessible toilet is located off the main walkway/corridor just before reaching Gate 13.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 87cm (2ft 10in).
  • The door may be difficult to open.
  • The dimensions of the accessible toilet are 163cm x 366cm (5ft 4in x 12ft).
  • There is a clear 150cm x 150cm manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 91cm (2ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
• Colour Contrast and Lighting View
  • The contrast between the internal door and wall is fair.
  • The contrast between the external door and wall is fair.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are moderate to good.
• Baby Change Facilities View
  • Baby changing facilities are available within this accessible toilet.

You are on Standard Toilet(s) (Gates 8-16). Skip to the next section.

Standard Toilet(s) (Gates 8-16)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located off the main walkway/corridor, just before reaching Gate 13.
  • The female and male toilets are approximately 400m (437yd 1ft) from the main entrance.
  • Inside the venue, there is level access to the female and male toilets.
  • An ambulant toilet cubicle with wall mounted grab rails is available.
  • Lighting levels in the female and male toilets are moderate to good.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• A member of staff trained in BSL skills is not generally on duty.