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Arnolfini

16 Narrow Quay, Bristol, BS1 4QA

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Access Guide

Show Easy Read

Opening Times (Gallery and book shop)

  • Monday Closed.
  • Tuesday 11:00 - 18:00.
  • Wednesday 11:00 - 18:00.
  • Thursday 11:00 - 18:00.
  • Friday 11:00 - 18:00.
  • Saturday 11:00 - 18:00.
  • Sunday 11:00 - 18:00.

Location

  • There is not a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Bristol Temple Meads.

Parking

  • The venue does not have its own car park.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The door(s) is / are heavy.
  • The width of the door opening is 166cm (5ft 5in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are single.
    • The door(s) is / are heavy.
    • The width of the door opening is 185cm (6ft 1in).

Level Change (Main Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located in front of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.

Outside Access (Bristol Beer Factory Cafe Entrance)

  • This information is for the entrance located at the side of the building.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 110cm (3ft 7in).

Level Change (Bristol Beer Factory Cafe Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp/slope gradient is slight.

Reception

  • The desk is 2m (2yd 7in) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Inside Access (Bristol Beer Factory Cafe)

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are bright.

Level Change (Bristol Beer Factory Cafe)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the front of the bar.
  • The ramp/slope is easy.
  • The width of the ramp/slope is 95cm (3ft 1in).

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B, G, 1, 2.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is not a landing.
    • The lighting levels are medium.

Lift

  • There is a lift for public use.
  • The lift is located within the main lobby.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B, G, 1, 2.
  • The lift is approximately 12m (13yd 4in) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 146cm x 135cm (4ft 9in x 4ft 5in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Museum

  • Exhibits can be audio described.
  • Tactile signage for exhibits is not available.
  • Braille signage for exhibits is not available.
  • Touch tours are not available.
  • Video tours are not available.
  • There is not a hearing assistance system.
  • Concessions are available.
  • There is a wheelchair to borrow.
  • To borrow the wheelchair, please ask at the reception.
  • Comments View
    • Large print exhibit guides are available.
    • An audio guide about the venue is also available.
    • Audio guides about exhibits depend upon the exhibit.

Eating and Drinking (Bristol Beer Factory Cafe)

  • The following information is for the cafĂ©/bar.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 8m (8yd 2ft) from the main entrance.
  • The standard height for tables is 70cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Children are welcomed in the bar area.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • Table service is available on request, please ask at the bar.
  • Opening Times View
    • Monday 09:00 - 18:00.
    • Tuesday 09:00 - 22:00.
    • Wednesday 09:00 - 22:00.
    • Thursday 09:00 - 22:00.
    • Friday 09:00 - 23:00.
    • Saturday 10:00 - 23:00.
    • Sunday 10:00 - 18:00.

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located in the front row.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit either side or behind you.
  • It is 25m (27yd 1ft) from the designated seating area to the nearest accessible toilet.
  • This venue does not provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is a fixed loop.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the sound enhancement system.
  • The rows suitable for hearing loops are variable according to the layout for the performance.
  • There is a wheelchair to borrow.
  • To borrow a wheelchair,ask at reception.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • Access to the auditorium is level from the main entrance.
    • The seating is flexible and the layout varies depending on the type of event.
    • The photographs show the standard layout for films or lectures.
    • The seats in the front row can be removed in pairs to allow a wheelchair user access.
    • Prior arrangement to borrow a wheelchair is preferred.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 6m (6yd 1ft) from the lift.
    • This accessible toilet is located within the standard female and male toilets.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is not a shared toilet.
    • This is a female facility.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The width of the accessible toilet door is 93cm (3ft 1in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 136cm x 166cm (4ft 6in x 5ft 5in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 107cm (3ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are non-infectious waste and waste paper pedal bin disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is poor.
    • The contrast between the wall-mounted grab rail(s) and wall is fair.
    • The contrast between the dropdown rail(s) and wall is fair.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 80cm (2ft 7in).
  • Comments View
    • The lock was broken at the time of the survey.
    • The accessible toilet located within the standard male toilet is of similar layout.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Comments View
    • There is 1 manual wheelchairs available for visitors. Please contact the venue beforehand to arrange.
    • For ticketed events, a free carer ticket can be provided. Please inform the Visitor Experience Team at the time of booking. Discounted tickets are also available for some events for people who are in receipt of disability benefits. Proof does need to be shown in the form of a letter or statement from DWP.
    • Staff receive Autism Awareness training.