Skip to main content

Noah's Ark Zoo Farm

Clevedon Road, Wraxall, Bristol, BS48 1PG

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Introduction

  • Services / facilities within the building include a cafe just inside the entrance and a range of buildings containing a shop, soft play area and general facilities.
  • Services / facilities within the grounds include a range of animal enclosures linked by wide pathways, mostly of compacted gravel. There are toilet and snack facilities in several places and various activities. There are two mazes, one more complex than the other; pathways in the mazes can be muddy and are mostly grass or earth surfaces. Seating is available throughout the venue.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Nailsea and Backwell.

Opening Times

  • The venue has seasonal opening times and please contact the venue for details of opening times.

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located in front of the venue.
    • The car park type is open air/surface.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The nearest Blue Badge bay is 20m (21yd 2ft) from the main entrance (ticket office).
    • The furthest Blue Badge bay is 100m (109yd 1ft) from the main entrance (ticket office).
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The car park surface is grass.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • On Street Parking and Drop-off Details. View
    • There is a designated drop off point.
    • The drop off point is located at the bottom of the hill.
  • Comments View
    • The car park is not marked out with individual bays.
    • The area for Blue Badge parking is sufficient for approximately 30 cars.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the venue.
    • There is ramped/sloped access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 350cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Reception (Ticket Office)

  • The desk/counter is 1m (3ft 3in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Comments View
    • There are many areas within the farm and all are accessible, although there are some longer or steeper slopes.
    • Staff are available to assist if required.
    • In viewing areas, such as the Elephant Eden, specific areas have been made available for wheelchair users to have an unobstructed view.
    • The zoo is an open area.
    • All pathways are compacted gravel, except for the yard adjacent to the cafe, shop and soft play area which is concrete.
    • There are two mazes which may be muddy due to poor weather.

Handwashing Points

  • As visitors can touch many of the animals, facilities are available throughout the site for hand washing.
  • Taps are lever operated and there are hand driers.
  • The sink units are 76cm high.

Ark Arena

  • The Ark Arena offers frequent talks, demonstrations and displays during the day.
  • There is reserved seating at the front for wheelchair users and a separate seating for pushchair and buggy users.
  • Seating is accessed via medium height steps with clear edge markings.
  • An induction loop is used for all events in the arena.

ArkiVentures Play Area

  • A soft play area is available.
  • Although designed for smaller children older visitors are admitted where appropriate.

Souvenir Shop

  • The shop entrance door is kept open and is 92cm wide.
  • There is circulation space for wheelchair users and most goods are at an accessible height.
  • The counter is 78cm high.

Outside Access (Café Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the building.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are light.
    • The width of the door opening is 90cm.
  • Ramp/Slope View
    • The ramp/slope is located on the path leading to the entrance.
    • The gradient of the ramp/slope is slight.

Eating and Drinking (Cafe)

  • The following information is for the café.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the café entrance.
  • The distance between the floor and the lowest table is 72cm (2ft 4in).
  • The distance between the floor and the highest table is 104cm (3ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Changing Places

  • Location and access View
    • The facility is located adjacent to Elephant Eden.
    • There is not level access to the facility.
  • Dimensions and features View
    • You do need a key for the facility.
    • It is a radar key.
    • The key can be obtained from reception.
    • The door opens outwards.
    • The width of the door is 102cm (3ft 4in).
    • The dimensions of the facility are 401cm x 302cm (13ft 2in x 9ft 11in).
    • The facility changing bench height is adjustable.
    • The facility changing bench is free standing.
    • The length of the facility changing bench is 187cm (6ft 2in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers the changing bench and the toilet.
    • The sling is attached to the hoist by loop.
    • The facility toilet is corner.
    • The transfer space on the left as you face the toilet is 89cm (2ft 11in).
    • The transfer space on the right as you face the toilet is 186cm (6ft 1in).
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • Dropdown rails are provided for the toilet.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The type of wash basin is fixed.
    • Wall mounted grab rails are available at the wash basin.
    • As you face the wash basin, the wall mounted grab rails are on both sides.
    • Disposal facilities are available.
    • A privacy screen is available.
    • Wide tear off paper roll is not available.
    • The facility has a non-slip floor.
    • A functioning emergency alarm is available.

Accessible Toilet (Elephant Eden)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located adjacent to Elephant Eden.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 270cm (4ft 11in x 8ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 93cm (3ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is not a toilet roll holder.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 82cm (2ft 8in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 84cm (2ft 9in).

Accessible Toilet (ArkiVentures Play Area)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial and written text signage on or near the toilet door.
    • This accessible toilet is approximately 80m (87yd 1ft) from the main entrance.
    • This accessible toilet is located adjacent to the ArkiVentures play area and cafe.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 180cm x 300cm (5ft 11in x 9ft 10in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the left.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 95cm (3ft 1in).
    • There is not a mirror.
    • The height of the toilet seat above floor level is 41cm (1ft 4in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 90cm (2ft 11in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Accessible Toilet (Andean Adventures Bear House)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located at the far end of the toilet block adjacent to the bear house.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The door is heavy.
    • The dimensions of the accessible toilet are 150cm x 320cm (4ft 11in x 10ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is no dropdown rail for the toilet.
    • There is a flush on the transfer side.
    • The tap type is twist/turn.
    • There is not a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 77cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 81cm (2ft 8in).
  • Comments View
    • The entrance to the accessible toilet is to the right hand end of the toilet block and not directly visible from the front.
    • The grab rails are not set out in the usual position.
    • The rails to the left cannot be reached from the toilet and the rail on the right is fitted diagonally.

Standard Toilet(s) (Andean Adventure Bear House)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the toilet block adjacent to the bear house.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the standard female toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Comments View
    • There is an easy sloping path leading up to the toilet block.
    • A permanent ramp with a handrail going up the left is located to the right as you face the toilets.
    • There are two steps to the left as you face the toilets.
    • The ramp overcomes the steps.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilets are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilets are located adjacent to Elephant Eden.
    • The female and male toilets are 150m (164yd 2in) from the main entrance.
    • Lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the standard female & male toilets.
    • The height of the baby change table once extended is 90cm (2ft 11in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There is level access to all toilet facilities but pathways within the site may be sloping.
    • All areas are accessible by ramp and some areas also have steps.

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments View
    • Some staff have been trained in makaton.
    • A room can be made available on request for administering medication or other care needs.
    • A carer can be admitted free of charge, for visitors who require assistance.
    • Wheelchairs are available free of charge and powered scooters can be hired for a £10 hire charge. Please call in advance to book.