You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include :
  Ground Floor - box office,cafe/bar and toilets
  First Floor - auditorium.

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• Comments View
  • Please note that the venue recommend audience members with a mobility related disability contact the Box Office team by phone on 0845 40 24 001 during opening hours, to make arrangements. .
  • Tickets can be sent by post, and we can organise stewards to assist with access to the Auditorium/Main Hall including operation of the lifts. There is a very limited number of parking spaces available for audience members with disabilities – these must be pre-booked through the Box Office. The team can also book space for electric wheelchairs.
  • For those with mobility related disabilities coming to a concert or an event we recommend access from the Charlotte Street entrance and into the Auditorium/Main Hall (those with tickets do not need to enter via the Box Office).
  • TEMPORARY BOX OFFICE ACCESS (TO SPRING 2018): Please note due to works for our ‘Building a Sound Future’ project, the Box Office entrance has changed. Works include improvements to access which from spring 2018 means St George’s will have step-free access. Access from Charlotte Street involves fewer steps.

You are on Opening Times (Box Office). Skip to the next section.

Opening Times (Box Office)

• Monday 09:00 - 18:00.
• Tuesday 09:00 - 18:00.
• Wednesday 09:00 - 18:00.
• Thursday 09:00 - 18:00.
• Friday 09:00 - 18:00.
• Saturday Closed.
• Sunday Closed.

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• Comments View
  • For booking of tickets or general box office enquires please call 0845 402 4001.

You are on Location. Skip to the next section.

Location

• The venue is in a pedestrian area.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Bristol Temple Meads.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • The car park is located at the rear of the venue.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders can be booked in advance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • The patron does not have to cross a road.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is not a designated drop off point.
• Comments View
  • The venue allows up to 2 Blue Badge holders to park in the car park at a perfomance.

You are on Level Change (Car Park). Skip to the next section.

Level Change (Car Park)

• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading from the car park to the accessible entrance.
• There is/are 10 step(s) to the area/service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).

You are on Lift (Car Park (Accessible Entrance)). Skip to the next section.

Lift (Car Park (Accessible Entrance))

• There is a lift for public use.
• The lift is located off the car park.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1, 2.
• Wall mounted information boards are not provided at lift landings.
• The lift is approximately 15m (16yd 1ft) from the car park.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 145cm x 155cm (4ft 9in x 5ft 1in).
• There are separate entry and exit doors in the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • The lift serves as the accessible entrance to the building.

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

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• Entrance View
  • This information is for the entrance located at the side of the building.
  • There is stepped access at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width but one door is locked.
  • The width of the door opening is 65cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 15+ step(s).
  • The step(s) is/are not clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 20cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Reception (Box Office). Skip to the next section.

Reception (Box Office)

• The desk is 5m (5yd 1ft) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are medium.

You are on Theatre. Skip to the next section.

Theatre

• There are designated spaces for wheelchair users.
• Designated seating is located in the side stalls.
• Wheelchairs are left with the patron.
• A companion may sit with you.
• Companions sit along side the patron.
• It is 48m (52yd 1ft) from the designated seating area to the nearest accessible toilet.
• This venue does not provide audio described performances.
• There is a hearing assistance system.
• The hearing system is a fixed loop.
• Staff are trained to use the hearing system.
• The rows suitable for hearing assistance systems are all.
• There is a wheelchair to borrow.
• To borrow a wheelchair,contact a member of staff.
• Concessions are available.
• Assistance dogs are allowed in the auditorium.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the cafe/bar.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is a lowered section at the counter.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is approximately 15m (16yd 1ft) from the lift.
• The distance between the floor and the lowest table is 69cm (2ft 3in).
• The distance between the floor and the highest table is 69cm (2ft 3in).
• There is ample room for a wheelchair user to manoeuvre.
• Takeaway cutlery is not available.
• Drinking straws are available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is intermission snacks.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are G, 1.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium height (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right as you enter.
• The lift is a standard lift.
• The floors which are accessible by this lift are G, 1.
• The lift is approximately 3m (3yd 10in) from the accessible entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 80cm (2ft 7in).
• The dimensions of the lift are 110cm x 145cm (3ft 7in x 4ft 9in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are available.

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• Location and Access View
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is approximately 27m (29yd 1ft) from the lift.
  • This accessible toilet is located ahead as you enter from the lift on the ground floor.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The door is light.
  • The dimensions of the accessible toilet are 175cm x 255cm (5ft 9in x 8ft 4in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 80cm (2ft 7in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a/are open waste paper bin disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 100cm (3ft 3in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located ahead as you enter from the lift on the ground floor.
  • The female and male toilets are approximately 27m (29yd 1ft) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are available in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.