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Advice Centre

The Withywood Centre, Queens Road, Bristol, BS13 8QA

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Access Guide

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Introduction

  • The advice centre specialises in welfare, benefits and debt.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Temple Meads.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • Parking is free for Blue Badge holders.
    • The car park is located to the right of the main entrance.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders cannot be booked in advance.
    • There is/are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 369cm x 480cm (12ft 1in x 15ft 9in).
    • The nearest designated bay is 24m (26yd 9in) from the main entrance.
    • The furthest designated bay is 35m (38yd 10in) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The car park surface is tarmac.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The intercom is not in a suitable position to allow wheelchair users to gain access.
  • The main door(s) open automatically.
  • The door opening is 96cm (3ft 2in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open automatically.
    • The door opening is 96cm (3ft 2in) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on the path leading to the entrance.
  • The ramp or slope is permanent.
  • There is a / are step(s) to access this area / service.
  • The step(s) is/are located in front of the entrance.
  • There is / are 3 step(s) to the area / service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is / are medium.
  • The steps do have handrails.
  • The handrails are on both sides.
  • The ramp/slope does bypass the step(s).

Inside Access

  • There is level access to the service.
  • There is not a hearing assistance system.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are bright.

Toilet with Adaptations

  • There are not accessible toilets within this venue designated for public use.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is generally on duty.
  • Staff are trained to BSL level 1.
  • Home visits / services are available.