You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the grounds include a visitor centre including reception and gift shop, an exhibition area, a war memorial, anglican chapel, crypt and the Spielman Centre that includes a cafe.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 10:00 - 16:00.
• Tuesday 10:00 - 16:00.
• Wednesday 10:00 - 16:00.
• Thursday 10:00 - 16:00.
• Friday 10:00 - 16:00.
• Saturday 10:00 - 16:00.
• Sunday 10:00 - 16:00.

You are on COVID-19 Information. Skip to the next section.

COVID-19 Information

• There are external queuing points.
• The external queuing points are not clearly marked/signed.
• The queuing point is for the café and is located on the terrace.
• There are separate doors for entering and exiting.
• Stillman centre - by the cafe - has separate entrance and exit.
• There is a member of staff available at the entrance.
• Hand sanitisers are available inside the venue.
• The hand sannitsers are on a table outside rthe café by the queing pojnty.
• There is a limited number of people allowed inside.
• There is a Track and Trace system in place.
• There is a one-way system throughout.
• The one-way system is not clearly marked/signed.
• There is clear signage inside to help with social distancing.
• There are protective clear screens located at desks/counters.
• In the café and shop.
• Toilets are available.
• The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.
• For more information about the measures in place for Covid-19 please click here (new tab) .

You are on Location. Skip to the next section.

Location

• There is not a bus stop within 150m (164yds) of the venue.
• The nearest National Rail station is Bristol Temple Meads.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is free for all users.

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• Venue Car Park View
  • The car park is located to the left of the Spielman Centre entrance.
  • The car park type is open air/surface.
  • There is/are 0 designated parking bay(s) within the car park.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is loose chippings.
  • The car park does not have a height restriction barrier.
• On Street Parking and Drop-off Details. View
  • There is not a designated drop off point.

You are on Cemetery. Skip to the next section.

Cemetery

• The footpaths around the grounds are at least 75cms wide and constructed of loose chippings. The paths
• are however uneven due to the landscape of the grounds.

You are on Outside Access (Visitor Centre Entrance). Skip to the next section.

Outside Access (Visitor Centre Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open away from you (push).
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 116cm (3ft 10in) wide.

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• Comments View
  • East Lodge comprises of the reception and gift shop.

You are on Level Change (Visitor Centre Entrance). Skip to the next section.

Level Change (Visitor Centre Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is steep.
• The ramp or slope is portable.
• Please contact a member of staff.
• The ramp does not have handrails.
• The width of the ramp or slope is 74cm (2ft 5in).
• There is a / are step(s) to access this area / service.
• The step(s) is/are located in front of the entrance.
• There is / are 3 step(s) to the area / service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is / are not clearly marked.
• The step(s) is / are medium.
• The steps do not have handrails.
• The ramp or slope does bypass the step(s).

You are on Reception. Skip to the next section.

Reception

• The desk is 2m (2yd 7in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is low (76cm or lower).
• The lighting levels are medium.
• There is not a hearing assistance system.

You are on Inside Access (Visitor Centre). Skip to the next section.

Inside Access (Visitor Centre)

• There is level access to the service.
• There is not a hearing assistance system.
• This venue does not play background music.
• The lighting levels are medium.

You are on Outside Access (The Spielman Centre Entrance). Skip to the next section.

Outside Access (The Spielman Centre Entrance)

• This information is for the entrance located at the side of the building.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 80cm (2ft 7in) wide.

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• Comments View
  • The entrance door can be made double if required.

You are on Level Change (The Spielman Centre Entrance). Skip to the next section.

Level Change (The Spielman Centre Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located to the left as you face the entrance.
• The ramp or slope is moderate.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.
• The ramp does have handrails.
• The handrails are on both sides.
• The width of the ramp or slope is 125cm (4ft 1in).
• There is a / are step(s) to access this area / service.
• The step(s) is/are located to the left as you face the entrance.
• There is / are 7 step(s) to the area / service.
• There is not tactile paving at the top and bottom of the steps.
• The step(s) is / are not clearly marked.
• The step(s) is / are medium.
• The steps do have handrails.
• The handrails are on both sides.
• The ramp or slope does not bypass the step(s).

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• Comments View
  • There are also 2 medium steps at the top of the ramp.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the café.
• Full table service is available.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is approximately 2m (2yd 7in) from the Spielman Centre entrance.
• The distance between the floor and the lowest table is 69cm (2ft 3in).
• The distance between the floor and the highest table is 69cm (2ft 3in).
• Plastic / takeaway cups are available.
• Plastic / takeaway cutlery is not available.
• Drinking straws are available.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Lift (The Spielman Centre). Skip to the next section.

Lift (The Spielman Centre)

• There is a lift for public use.
• The lift is located to the right as you enter.
• The lift is a platform lift.
• The floors which are accessible by this lift are 1-G.
• The lift is 5m (5yd 1ft) from the main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 90cm (2ft 11in).
• The dimensions of the lift are 114cm x 150cm (3ft 9in x 4ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is bright.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial and written text signage on or near the toilet door.
  • The accessible toilet is 10m (10yd 2ft) from the Spielman Centre entrance.
  • The accessible toilet is located on the ground floor of the centre.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 92cm (3ft).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 220cm x 360cm (7ft 3in x 11ft 10in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on both sides.
  • The lateral transfer space is 60cm (1ft 12in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The hand dryer is 110cm (3ft 7in) high.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the grab rails and wall is fair.
  • The contrast between the drop down rails and wall is fair.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the accessible toilet.
  • The height of the baby change table once extended is 95cm (3ft 1in).

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the ground floor of the Spielman Centre.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels are medium.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• Documents are not available in Braille.
• Documents are not available in large print.
• A bowl of water can be provided for an assistance dog.
• A member of staff trained in BSL skills is not normally on duty.
• This service cannot be requested.

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• Comments View
  • Fixed Hearing Loops are fitted within each of the chapels onsite.