Access Guide
Introduction
- Services / facilities within the grounds include a visitor centre including reception and gift shop, an exhibition area, a war memorial, anglican chapel, crypt and the Spielman Centre that includes a cafe.
Opening Times
- Monday 10:00 - 16:00.
- Tuesday 10:00 - 16:00.
- Wednesday 10:00 - 16:00.
- Thursday 10:00 - 16:00.
- Friday 10:00 - 16:00.
- Saturday 10:00 - 16:00.
- Sunday 10:00 - 16:00.
COVID-19 Information
- There are external queuing points.
- The external queuing points are not clearly marked/signed.
- The queuing point is for the café and is located on the terrace.
- There are separate doors for entering and exiting.
- Stillman centre - by the cafe - has separate entrance and exit.
- There is a member of staff available at the entrance.
- Hand sanitisers are available inside the venue.
- The hand sannitsers are on a table outside rthe café by the queing pojnty.
- There is a limited number of people allowed inside.
- There is a Track and Trace system in place.
- There is a one-way system throughout.
- The one-way system is not clearly marked/signed.
- There is clear signage inside to help with social distancing.
- There are protective clear screens located at desks/counters.
- In the café and shop.
- Toilets are available.
- The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Bristol Temple Meads.
Parking
- The venue does have its own car park.
- Parking is free for all users.
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Venue Car Park
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- The car park is located to the left of the Spielman Centre entrance.
- The car park type is open air/surface.
- There is/are 0 designated parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is loose chippings.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details.
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- There is not a designated drop off point.
Cemetery
- The footpaths around the grounds are at least 75cms wide and constructed of loose chippings. The paths
- are however uneven due to the landscape of the grounds.
Outside Access (Visitor Centre Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open away from you (push).
- The doors are double width.
- The door(s) is / are heavy.
- The door opening is 116cm (3ft 10in) wide.
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Comments
View
- East Lodge comprises of the reception and gift shop.
Level Change (Visitor Centre Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located in front of the entrance.
- The ramp or slope is steep.
- The ramp or slope is portable.
- Please contact a member of staff.
- The ramp does not have handrails.
- The width of the ramp or slope is 74cm (2ft 5in).
- There is a / are step(s) to access this area / service.
- The step(s) is/are located in front of the entrance.
- There is / are 3 step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is / are not clearly marked.
- The step(s) is / are medium.
- The steps do not have handrails.
- The ramp or slope does bypass the step(s).
Reception
- The desk is 2m (2yd 7in) from the main entrance.
- There is level access to reception from the entrance.
- The reception desk is low (76cm or lower).
- The lighting levels are medium.
- There is not a hearing assistance system.
Inside Access (Visitor Centre)
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does not play background music.
- The lighting levels are medium.
Outside Access (The Spielman Centre Entrance)
- This information is for the entrance located at the side of the building.
- There is not level access into the venue.
- The main door(s) open towards you (pull).
- The doors are single width.
- The door(s) is / are heavy.
- The door opening is 80cm (2ft 7in) wide.
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Comments
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- The entrance door can be made double if required.
Level Change (The Spielman Centre Entrance)
- There is a ramp or slope to access this service.
- The ramp or slope is located to the left as you face the entrance.
- The ramp or slope is moderate.
- The ramp or slope is permanent.
- There is a level landing at the top of the ramp.
- The ramp does have handrails.
- The handrails are on both sides.
- The width of the ramp or slope is 125cm (4ft 1in).
- There is a / are step(s) to access this area / service.
- The step(s) is/are located to the left as you face the entrance.
- There is / are 7 step(s) to the area / service.
- There is not tactile paving at the top and bottom of the steps.
- The step(s) is / are not clearly marked.
- The step(s) is / are medium.
- The steps do have handrails.
- The handrails are on both sides.
- The ramp or slope does not bypass the step(s).
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Comments
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- There are also 2 medium steps at the top of the ramp.
Eating and Drinking
- The following information is for the café.
- Full table service is available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 2m (2yd 7in) from the Spielman Centre entrance.
- The distance between the floor and the lowest table is 69cm (2ft 3in).
- The distance between the floor and the highest table is 69cm (2ft 3in).
- Plastic / takeaway cups are available.
- Plastic / takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held and wall.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
Lift (The Spielman Centre)
- There is a lift for public use.
- The lift is located to the right as you enter.
- The lift is a platform lift.
- The floors which are accessible by this lift are 1-G.
- The lift is 5m (5yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 114cm x 150cm (3ft 9in x 4ft 11in).
- There are separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The controls for the lift are within 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Accessible Toilet
- There are accessible toilets within this venue designated for public use.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial and written text signage on or near the toilet door.
- The accessible toilet is 10m (10yd 2ft) from the Spielman Centre entrance.
- The accessible toilet is located on the ground floor of the centre.
- There is level access to the accessible toilet.
- This is by lift.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 92cm (3ft).
- The door weight is heavy.
- The dimensions of the accessible toilet are 220cm x 360cm (7ft 3in x 11ft 10in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on both sides.
- The lateral transfer space is 60cm (1ft 12in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm in the cubicle.
- The emergency alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a coat hook.
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Position of Fixtures
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- Wall mounted rails are available.
- As you face the toilet the wall mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There are mirrors.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The hand dryer is 110cm (3ft 7in) high.
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a sink.
- The sink can be reached from seated on the toilet.
- The sink is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is poor.
- The contrast between the internal door and wall is poor.
- The contrast between the grab rails and wall is fair.
- The contrast between the drop down rails and wall is fair.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 95cm (3ft 1in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilets are located on the ground floor of the Spielman Centre.
- Inside the venue, there is level access to the female and male toilets.
- This is by lift.
- Lighting levels are medium.
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
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Comments
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- Fixed Hearing Loops are fitted within each of the chapels onsite.