You are on Introduction. Skip to the next section.

Introduction

• Related link Bonapartes.
• Https://www.accessable.co.uk/bristol-city-council/access-guides/bonapartes

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• Comments View
  • There are 15 platforms located in this station.

You are on Location. Skip to the next section.

Location

• There is a bus stop within 150m (164yds) of the venue.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located at the front of the station.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 6 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 360cm x 470cm (11ft 10in x 15ft 5in).
  • The nearest Blue Badge bay is 62m (67yd 2ft) from the main entrance.
  • The furthest Blue Badge bay is 80m (87yd 1ft) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are uneven surfaces.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does not have tactile paving.
  • There is a road to cross between the car park and the entrance.
  • The road is generally quiet.
  • The car park does not have a height restriction barrier.
• Drop-off Point View
  • There is a designated drop off point.
  • The drop off point is located adjacent to the Blue Badge parking bays.
  • There is a dropped kerb from the drop off point.
  • There is not tactile paving on the dropped kerb.

You are on Parking (Tunnel Car Park). Skip to the next section.

Parking (Tunnel Car Park)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is not free for all users.
  • Parking is not free for Blue Badge holders.
  • The car park is located through the tunnel off Station Approach.
  • The car park type is sheltered.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 12 Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 217cm x 510cm (7ft 1in x 16ft 9in).
  • The nearest Blue Badge bay is 6m (6yd 1ft) from the car park entrance.
  • The furthest Blue Badge bay is 26m (28yd 1ft) from the car park entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is concrete.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 400cm (13ft 1in).

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 123cm (4ft) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located in front of the entrance.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

• This information is for the entrance located to the left of the main entrance.
• There is level access into the venue.
• The main door(s) open automatically.
• The doors are double width.
• The door opening is 120cm (3ft 11in) wide.

You are on Outside Access (Internal Security Gates). Skip to the next section.

Outside Access (Internal Security Gates)

• This information is for the entrance located leading to the platforms.
• There is not level access into the venue.
• The main door(s) open away from you (push).
• The doors are double width.
• The door opening is 90cm (2ft 11in) wide.

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• Comments View
  • The narrow gates are 60cm wide.
  • There is an easy slope between the gates.

You are on Level Change (Internal Security Gates). Skip to the next section.

Level Change (Internal Security Gates)

• There is a ramp or slope to access this service.
• The ramp or slope is located on the approach to the security gates.
• The ramp or slope is permanent.
• There is a level landing at the top of the ramp.

You are on Outside Access (Waiting Room Entrance). Skip to the next section.

Outside Access (Waiting Room Entrance)

• This information is for the entrance located at the rear of platform 13.
• There is level access into the venue.
• The main door(s) open away from you (push).
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 85cm (2ft 9in) wide.

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• Comments View
  • There is a similar entrance at the opposite side from platform 15.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The desk is 28m (30yd 1ft) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height (77cm - 109cm).
• The desk does not have a low (76cm or lower) section.
• The lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use the system.

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• Comments View
  • The advanced bookings desk to the left does not offer a hearing loop.
  • It is open from 08:30-18:00 7 days a week.

You are on Reception (Information Office). Skip to the next section.

Reception (Information Office)

• The desk is 48m (52yd 1ft) from the internal security gates.
• There is level access to reception from the entrance.
• The reception desk is high (110cm+).
• The desk has a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Reception (Lost Property Office). Skip to the next section.

Reception (Lost Property Office)

• The desk is 14m (15yd 11in) from the lift (Platform 11/12).
• There is level access to reception from the entrance.
• This is by lift.
• The reception desk is medium height (77cm - 109cm).
• The desk has a low (76cm or lower) section.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• Motorised scooters are welcomed in public parts of the venue.
• The lighting levels are varied.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 4-18 member(s) of staff on duty.
• The station is staffed.
• There is an office to obtain help.
• The office to obtain help is 48m (52yd 1ft) from the internal security gates.
• This office is located to the right of platform 3-4.
• There is a ticket office.
• The ticket office is located off the main foyer.
• The ticket office is 28m (30yd 1ft) from the main entrance.
• The train companies that operate within this station include:.
• Please click here for access information for Great Western Railway.
• Please click here for access information for Cross Country.
• Please click here for access information for South West Trains.
• There is a taxi rank at the station.
• The taxi rank is located at the front of the building.
• The taxi rank is 9m (9yd 2ft) from the main entrance.
• Shops and services within the station include WHSmith, Upper Crust, Europcar, AMT Coffee, The Patsy Shop and Starbucks.
• All key concourse shops and services have level access.
• There are 15 platform(s) in the station.
• The platform(s) accessed by lift is / are 1-2, 5-15.
• The platform(s) accessed by ramp / slope is / are 3-4.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-15.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Wider ticket barriers are available to access platforms.
  • Platforms which have tactile markings at the platform edge are 1-2, 5-15.
  • Accessible toilets are located on the platform(s).
  • Accessible toilets are located on platform(s) 3, 13-15.
  • Accessible toilets are not located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, please contact a member of staff.

You are on Level Change (Train Access). Skip to the next section.

Level Change (Train Access)

• There is a ramp or slope to access this service.
• The ramp or slope is located on the platforms.
• The ramp or slope is portable.
• Please contact a member of staff.
• The ramp does not have handrails.
• The width of the ramp or slope is 72cm (2ft 4in).

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• Comments View
  • Portable ramps are used to give access to the trains when required.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are medium (11cm - 17cm).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are medium.
• Comments View
  • There are similar steps that give access to each platform.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located to the right of platform 3.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G.
• The lift is 39m (42yd 1ft) from the internal security gates.
• Staff do not need to be notified for use of the lift.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 165cm x 172cm (5ft 5in x 5ft 8in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 120cm from the floor.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is medium.

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• Comments View
  • There are similar lift's to give access to each platform.

You are on Toilet with Adaptations (Platform 3). Skip to the next section.

Toilet with Adaptations (Platform 3)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is written text and pictorial signage on or near the toilet door.
  • The accessible toilet is 45m (49yd 8in) from the internal security gates.
  • The accessible toilet is located to the right of platform 3, adjacent to the information office.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 84cm (2ft 9in).
  • The door weight is light.
  • The dimensions of the accessible toilet are 144cm x 220cm (4ft 9in x 7ft 3in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 70cm (2ft 4in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder cannot be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink cannot be reached from seated on the toilet.
  • The sink is placed higher than 74cm (2ft 5in).
  • The height of the sink is 78cm (2ft 7in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the grab rails and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Toilet with Adaptations (Platform 13-15). Skip to the next section.

Toilet with Adaptations (Platform 13-15)

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • There is pictorial and written text signage on or near the toilet door.
  • The accessible toilet is 49m (53yd 1ft) from the lift.
  • The accessible toilet is located to the rear of the platform 13/15.
  • There is level access to the accessible toilet.
  • This is by lift.
• Features and Dimensions View
  • This is not a unisex toilet.
  • Separate female and male accessible toilets are available.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from a member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 82cm (2ft 8in).
  • The door weight is heavy.
  • The dimensions of the accessible toilet are 190cm x 430cm (6ft 3in x 14ft 1in).
  • There is sufficient turning space in the cubicle for a wheelchair user.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 110cm (3ft 7in).
  • There is no dropdown rail.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency alarm is fully functional.
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are not available.
  • There is not a shelf within the accessible toilet.
  • There are mirrors.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the walls and floor is good.
  • The lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located within the male accessible toilet.
  • The height of the baby change table once extended is 90cm (2ft 11in).
• Comments View
  • The female accessible toilet backs onto the male accessible toilet and offers a drop down rail.
  • It also offers handrails on both sides which have a good contrast.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the lower ground floor.
  • The female and male toilets are 34m (37yd 7in) from the lift.
  • Inside the venue, there is level access to the female and male toilets.
  • This is by lift.
  • Lighting levels are bright.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A bowl of water can be provided for an assistance dog.
• An assistance dog toilet area can be provided onsite.
• A member of staff trained in BSL skills is not generally on duty.
• This service can be requested.