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Bristol Temple Meads Station

Station Approach, Bristol, BS1 6QF

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Access Guide

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Introduction

Location

  • There is a bus stop within 150m (164yds) of the venue.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located at the front of the station.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 6 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 360cm x 470cm (11ft 10in x 15ft 5in).
    • The nearest Blue Badge bay is 62m (67yd 2ft) from the main entrance.
    • The furthest Blue Badge bay is 80m (87yd 1ft) from the main entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are uneven surfaces.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does not have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does not have a height restriction barrier.
  • Drop off Point View
    • There is a designated drop off point.
    • The drop off point is located adjacent to the Blue Badge parking bays.
    • There is a dropped kerb from the drop off point.
    • There is not tactile paving on the dropped kerb.

Parking (Tunnel Car Park)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • The car park is located through the tunnel off Station Approach.
    • The car park type is sheltered.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 12 Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 217cm x 510cm (7ft 1in x 16ft 9in).
    • The nearest Blue Badge bay is 6m (6yd 1ft) from the car park entrance.
    • The furthest Blue Badge bay is 26m (28yd 1ft) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The car park surface is concrete.
    • There is not a road to cross between the car park and the entrance.
    • The car park does have a height restriction barrier.
    • The maximum height is 400cm (13ft 1in).

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is not level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 123cm (4ft) wide.

Level Change (Main Entrance)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located in front of the entrance.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Car Park Entrance)

  • This information is for the entrance located to the left of the main entrance.
  • There is level access into the venue.
  • The main door(s) open automatically.
  • The doors are double width.
  • The door opening is 120cm (3ft 11in) wide.

Outside Access (Internal Security Gates)

  • This information is for the entrance located leading to the platforms.
  • There is not level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are double width.
  • The door opening is 90cm (2ft 11in) wide.
  • Comments View
    • The narrow gates are 60cm wide.
    • There is an easy slope between the gates.

Level Change (Internal Security Gates)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on the approach to the security gates.
  • The ramp or slope is easy.
  • The ramp or slope is permanent.
  • There is a level landing at the top of the ramp.

Outside Access (Waiting Room Entrance)

  • This information is for the entrance located at the rear of platform 13.
  • There is level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 85cm (2ft 9in) wide.
  • Comments View
    • There is a similar entrance at the opposite side from platform 15.

Reception (Ticket Office)

  • The desk is 28m (30yd 1ft) from the main entrance.
  • There is level access to reception from the entrance.
  • The reception desk is medium height (77cm - 109cm).
  • The desk does not have a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.
  • Comments View
    • The advanced bookings desk to the left does not offer a hearing loop.
    • It is open from 08:30-18:00 7 days a week.
  • Opening Times View
    • Monday 05:30 - 21:30.
    • Tuesday 05:30 - 21:30.
    • Wednesday 05:30 - 21:30.
    • Thursday 05:30 - 21:30.
    • Friday 05:30 - 21:30.
    • Saturday 05:30 - 21:30.
    • Sunday 06:45 - 21:30.

Reception (Information Office)

  • The desk is 48m (52yd 1ft) from the internal security gates.
  • There is level access to reception from the entrance.
  • The reception desk is high (110cm+).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Reception (Lost Property Office)

  • The desk is 14m (15yd 11in) from the lift (Platform 11/12).
  • There is level access to reception from the entrance.
  • This is by lift.
  • The reception desk is medium height (77cm - 109cm).
  • The desk has a low (76cm or lower) section.
  • The lighting levels are bright.
  • There is not a hearing assistance system.

Inside Access

  • There is level access to the service.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.

Train Station

  • There are generally 4-18 member(s) of staff on duty.
  • The station is staffed.
  • There is an office to obtain help.
  • The station is not staffed between 01:30-04:30.
  • The office to obtain help is 48m (52yd 1ft) from the internal security gates.
  • This office is located to the right of platform 3-4.
  • There is a ticket office.
  • The ticket office is located off the main foyer.
  • The ticket office is 28m (30yd 1ft) from the main entrance.
  • The train companies that operate within this station include:.
  • Please click here for access information for Great Western Railway.
  • Please click here for access information for Cross Country.
  • Please click here for access information for South West Trains.
  • There is a taxi rank at the station.
  • The taxi rank is located at the front of the building.
  • The taxi rank is 9m (9yd 2ft) from the main entrance.
  • Shops and services within the station include WHSmith, Upper Crust, Europcar, AMT Coffee, The Patsy Shop and Starbucks.
  • All key concourse shops and services have level access.
  • There are 15 platform(s) in the station.
  • The platform(s) accessed by lift is / are 1-2, 5-15.
  • The platform(s) accessed by ramp / slope is / are 3-4.
  • The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 1-15.
  • Additional Station Information View
    • Announcements on platforms are audio and visual.
    • Wider ticket barriers are available to access platforms.
    • Platforms which have tactile markings at the platform edge are 1-2, 5-15.
    • Accessible toilets are located on the platform(s).
    • Accessible toilets are located on platform(s) 3, 13-15.
    • Accessible toilets are not located on the main station concourse.
    • There is a wheelchair available to borrow.
    • To borrow a wheelchair, please contact a member of staff.

Level Change (Train Access)

  • There is a ramp or slope to access this service.
  • The ramp or slope is located on the platforms.
  • The ramp or slope is moderate.
  • The ramp or slope is portable.
  • Please contact a member of staff.
  • The ramp does not have handrails.
  • The width of the ramp or slope is 72cm (2ft 4in).
  • Comments View
    • Portable ramps are used to give access to the trains when required.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are LG-G.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are medium.
  • Comments View
    • There are similar steps that give access to each platform.

Lift

  • There is a lift for public use.
  • The lift is located to the right of platform 3.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are LG-G.
  • The lift is 39m (42yd 1ft) from the internal security gates.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 165cm x 172cm (5ft 5in x 5ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet (Platform 3)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • The accessible toilet is 45m (49yd 8in) from the internal security gates.
    • The accessible toilet is located to the right of platform 3, adjacent to the information office.
    • There is level access to the accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 84cm (2ft 9in).
    • The door weight is light.
    • The dimensions of the accessible toilet are 144cm x 220cm (4ft 9in x 7ft 3in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 70cm (2ft 4in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are available.
    • As you face the toilet the wall mounted grab rails are on both sides.
    • There is a shelf within the accessible toilet.
    • The shelf is not higher than 100cm (3ft 3in).
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder cannot be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink cannot be reached from seated on the toilet.
    • The sink is placed higher than 74cm (2ft 5in).
    • The height of the sink is 78cm (2ft 7in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the grab rails and wall is good.
    • The contrast between the drop down rails and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Accessible Toilet (Platform 13-15)

  • There are accessible toilets within this venue designated for public use.
  • Location and Access View
    • The toilet is for the sole use of disabled people.
    • There is pictorial and written text signage on or near the toilet door.
    • The accessible toilet is 49m (53yd 1ft) from the lift.
    • The accessible toilet is located to the rear of the platform 13/15.
    • There is level access to the accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is not a unisex toilet.
    • Separate female and male accessible toilets are available.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from a member of staff.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 82cm (2ft 8in).
    • The door weight is heavy.
    • The dimensions of the accessible toilet are 190cm x 430cm (6ft 3in x 14ft 1in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 110cm (3ft 7in).
    • There is no dropdown rail.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm in the cubicle.
    • The emergency alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a coat hook.
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall mounted rails are not available.
    • There is not a shelf within the accessible toilet.
    • There are mirrors.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a sink.
    • The sink can be reached from seated on the toilet.
    • The sink is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the male accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).
  • Comments View
    • The female accessible toilet backs onto the male accessible toilet and offers a drop down rail.
    • It also offers handrails on both sides which have a good contrast.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents can be requested in Braille.
  • Documents can be requested in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • A member of staff trained in BSL skills is not generally on duty.
  • This service can be requested.