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HWV

The Gatehouse Centre, Hareclive Road, Hartcliffe, Bristol, BS13 9JN

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Access Guide

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Introduction

  • Services / facilities within the building include nursery, Gatehouse Cafe, meeting rooms, training rooms and Studio 9 Dance Studio.
  • Services / facilities within the grounds include HWV Community Projects, England's Hair Salon and K9 Cuts Dog Grooming.

Opening Times (Gatehouse Reception)

  • Monday 08:30 - 17:00.
  • Tuesday 08:30 - 17:00.
  • Wednesday 08:30 - 17:00.
  • Thursday 08:30 - 17:00.
  • Friday 08:30 - 17:00.
  • Saturday Closed.
  • Sunday Closed.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Parson Street.

COVID-19 Information

Parking

  • The venue does have its own car park.
  • Parking is free for all users.
  • Venue Car Park View
    • The car park is located at the rear of the venue.
    • The car park type is open air/surface.
    • There is/are 5 designated parking bay(s) within the car park.
    • The dimensions of the designated parking bay(s) are 300cm x 500cm (9ft 10in x 16ft 5in).
    • The nearest designated bay is 25m (27yd 1ft) from the car park entrance.
    • The furthest designated bay is 41m (44yd 2ft) from the car park entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is / are slopes/ramps.
    • The patron does not have to cross a road.
    • The car park does not have a height restriction barrier.

Outside Access (Main Entrance)

  • This information is for the entrance located at the front of the building.
  • There is level access into the venue.
  • The main door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 87cm (2ft 10in) wide.
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open away from you (push).
    • The doors are single width.
    • The door(s) is / are heavy.
    • The door opening is 89cm (2ft 11in) wide.

Outside Access (Car Park Entrance)

  • This information is for the entrance located to the rear of the building.
  • There is level access into the venue.
  • The main door(s) open automatically (away from you).
  • The doors are single width.
  • The door opening is 83cm (2ft 9in) wide.

Reception

  • The desk/counter is 2m (2yd 7in) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are medium.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • Staff are trained to use the system.

Inside Access

  • There is level access to the service.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are low.

Eating and Drinking (Gatehouse Cafe)

  • The following information is for the cafe.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is 2m (2yd 7in) from the cafe entrance.
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Opening Times View
    • Monday 08:30 - 15:00.
    • Tuesday 08:30 - 15:00.
    • Wednesday 08:30 - 15:00.
    • Thursday 08:30 - 15:00.
    • Friday 08:30 - 15:00.
    • Saturday Closed.
    • Sunday Closed.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1.
    • There are 15+ steps between floors.
    • The steps are not clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • The lighting levels are low.
  • Comments View
    • There is also a similar spiral staircases leading to the first floor.

Lift

  • There is a lift for public use.
  • The lift is located on the left of reception.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1.
  • The lift is 9m (9yd 2ft) from the main entrance.
  • The clear door width is 78cm (2ft 7in).
  • The dimensions of the lift are 100cm x 140cm (3ft 3in x 4ft 7in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 16m (17yd 1ft) from the main entrance.
    • The accessible toilet is located off the main corridor.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 164cm x 197cm (5ft 5in x 6ft 6in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 87cm (2ft 10in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is not a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are not available in the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on the right.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 43cm (1ft 5in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the dropdown rail(s) and wall is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Comments View
    • This is an ambulant toilet and there is a similar one on the first floor.

Standard Toilet(s)

Additional Info

  • Staff do not receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • An assistance dog toilet area can be provided onsite.
  • The assistance dog toilet area is located on the grass outside the venue.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are not available.