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Bahia del Duque - Tenerife - Food and Drink

Avenida de Bruselas s/n, Costa Adeje, Tenerife, Spain, 38660

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 5 toilets with adaptations.
    • The toilets with adaptations are located beside the Wine Bar on floor 1, along the room corridor beside Burger Bar Azul, within the grounds, to the rear of the Beach Club restaurant, to the rear of Café la Bahía along the promenade, and to the rear of Upalupa Restaurant along the promenade.
    • The transfer space varies between toilets with adaptations.
    • Female and male step-free standard toilet facilities are located beside the Wine Bar on floor 1, along the room corridor beside Burger Bar Azul, within the Kensei Restaurant, to the rear of Café la Bahía along the promenade, and to the rear of Upalupa Restaurant along the promenade.
    • Female and male standard toilet facilities with stepped access are located on floor 5, to the left of the Principal Reception lobby area.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations along the room corridor beside Burger Bar Azul, within the lobby of the standard toilets within Café la Bahía along the promenade, and in the toilet with adaptations within the Upalupa Restaurant along the promenade.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located within the standard toilets beside the Wine Bar on floor 1.

Food and Drink (Bar Hall, Piano Bar, Wine Bar and Sports Bar)

  • Restaurant Bar Café 1 View
    • The Bar Hall is located in the centre of the Principal Reception building on floor 5.
    • The most accessible route has a slight ramp.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There is an opening without doors.
    • The width of the opening is 92cm.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 116cm.
    • Menu types include: handheld.
    • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, armchairs, sofas and high stools.
    • Furniture available in this area includes: tables and coffee tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary due to there being different types of lights in the space.
  • Restaurant Bar Café 2 View
    • The Piano Bar is located in the centre of the Principal Reception building on floor 3.
    • The most accessible route has steep ramps.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces and narrow walkways.
    • There is ramped and stepped access into this area.
    • The ramp is portable.
    • The ramp has a steep gradient.
    • There is 1 step.
    • There are no handrails.
    • The step is unmarked.
    • The ramp bypasses the step.
    • There is an opening without doors.
    • The width of the opening is more than 200cm.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 109cm.
    • Menu types include: handheld.
    • The following are available: drinking straws.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • There is deep pile carpet in some areas.
    • Seating available in this area includes: chairs with armrests, sofas, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: coffee tables and booths.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels were low at the time of the survey.
  • Restaurant Bar Café 3 View
    • The Wine Bar is located to the left as you exit the Principal Reception building on floor 1.
    • The most accessible route has a slight slope.
    • Doors are held open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 100cm.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 109cm.
    • Menu types include: handheld.
    • The following are available: drinking straws and takeaway cups.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is patterned.
    • Seating available in this area includes: chairs with armrests and high stools.
    • Furniture available in this area includes: tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 4 View
    • The Sports Bar is located to the left of the Principal Reception building on floor 4.
    • The most accessible route has stepped access.
    • Doors are held open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors open away from you.
    • The doors have a medium colour contrast.
    • The doors are easy to open.
    • The width of the opening is 137cm.
    • There is step-free level access throughout all areas.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, armchairs and sofas.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • There is an additional entrance with stepped access into the Sports Bar.
    • There are 2 steps with no handrails at this entrance.

Toilet with Adaptations (Wine Bar - Floor 1 - Female - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located within the female toilet between the Wine Bar and La Brasserie on floor 1.
    • The distance from the Wine Bar is 10m.
  • Route View
    • The most accessible route to the toilet has a slight ramp.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
  • Access View
    • There is step-free level access into the facility.
    • There is not any signage on or near the door.
    • The door opens by sliding and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 95cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 201cm (width) x 274cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
    • The lateral transfer space on the left is 81cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 86cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 97cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 109cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 109cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror which is angled for ease of use.
    • There is no shelf.
    • The cubicle has a waste bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Food and Drink (El Bernegal, La Brasserie and Burger Bar Azul)

  • Restaurant Bar Café 1 View
    • El Bernegal is located within the grounds, overlooking the second saltwater pool.
    • The most accessible route has steep ramps.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces and narrow walkways.
    • There is ramped and stepped access into this area.
    • The ramp is portable.
    • The ramp has a steep gradient.
    • There is 1 step.
    • There are no handrails.
    • The step is unmarked.
    • The ramp bypasses the step.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a low colour contrast.
    • The width of the opening is 180cm.
    • The El Bernegal restaurant has multiple similar doors leading out onto the terrace from the octagonal building centre.
    • There is not step-free level access throughout.
    • The following areas have stepped access: the centre of the restaurant, and some of the outdoor seating areas.
    • The following areas have step-free access via ramps: the main outdoor seating area.
    • Counters include: self-service counters.
    • Some of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: countertop.
    • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is patterned.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 2 View
    • La Brasserie is located within the grounds, overlooking the freshwater pool, near the Principal Reception building.
    • The most accessible route has slight ramps.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces and narrow walkways.
    • There is ramped access into this area.
    • The ramp has a slight gradient.
    • The ramp is over 150cm wide.
    • The ramp does not have handrails.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 161cm.
    • There is step-free level access throughout all areas.
    • Menu types include: handheld.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary according to time of day.
    • There is an ice cream counter to the side of the restaurant at a height of 112cm.
  • Restaurant Bar Café 3 View
    • Burger Bar Azul is located within the grounds, overlooking the children's pool.
    • The most accessible route has steep ramps.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces and narrow walkways.
    • There is sloped access into this area.
    • The slope has a slight gradient.
    • There is an opening without doors.
    • The width of the opening is 121cm.
    • There is not step-free level access throughout.
    • The following areas have stepped access: the seating on the decking.
    • Menu types include: handheld.
    • The following are available: drinking straws and takeaway cups.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is patterned.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary according to time of day.

Toilet with Adaptations (Burger Bar Azul - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located behind the Burger Bar Azul Restaurant, along the room corridor beside room 105.
    • The distance from the Burger Bar Azul Restaurant is 12m.
  • Route View
    • The most accessible route to the toilet has a slight slope.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 79cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 192cm (width) x 274cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however they are obstructed.
    • The lateral transfer space on the left is 79cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 78cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 97cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 85cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 113cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 111cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror which is angled for ease of use.
    • There is no shelf.
    • The cubicle has a waste bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 101cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Food and Drink (La Trattoria, Kensei and Alisios Market Food)

  • Restaurant Bar Café 1 View
    • La Trattoria is located on floor 2, to the left as you exit the Principal Reception building.
    • There is step-free access from the lobby via the connecting room corridor to the Casas Ducales building. Use the lift to floor 4.
    • On exiting the lift, turn left. The ramp to the step-free terrace seating is to the left as you exit the building and straight ahead.
    • The most accessible route has steep ramps.
    • Doors are held open along the most accessible route.
    • This route has uneven surfaces and narrow walkways.
    • There is ramped access into this area.
    • The ramp has a steep gradient.
    • The ramp is between 75cm and 150cm wide.
    • The ramp does not have handrails.
    • The step-free seating is located on the terrace at the bottom of the access ramp.
    • There is further seating within the restaurant, which is accessed via a step.
    • There is open plan access.
    • There is not step-free level access throughout.
    • The following areas have stepped access: the balcony and indoor seating areas.
    • There are double, permanently held open manual doors leading to the stepped indoor seating.
    • The doors have a low colour contrast.
    • One of the doors was locked at the time of the survey but can be opened on request.
    • The width of the opening is 64cm.
    • There is no step-free level access throughout the internal seating area.
    • Menu types include: handheld.
    • The following are available: gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 2 View
    • Kensei is located within the grounds, beside the lake garden.
    • The most accessible route has steep ramps.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is ramped and stepped access into this area.
    • The ramp is portable.
    • The ramp has a slight gradient.
    • There are 3 steps.
    • There are no handrails.
    • The steps are unmarked.
    • The ramp bypasses the steps.
    • There is a single manual door.
    • The door is permanently held open.
    • The door has a low colour contrast.
    • The width of the opening is 95cm.
    • There is step-free level access throughout all areas.
    • Menu types include: handheld.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests and high stools.
    • Furniture available in this area includes: tables and high tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 3 View
    • Alisios Market Food is located within the ground, overlooking the second freshwater pool.
    • The most accessible route has stepped access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces, narrow walkways and narrow openings.
    • There is ramped and stepped access into this area.
    • The ramp is portable.
    • The ramp has a steep gradient.
    • There are 2 steps.
    • There are no handrails.
    • The steps are unmarked.
    • The ramp bypasses the steps.
    • There are double manual doors.
    • The doors open away from you.
    • The doors have a low colour contrast.
    • One of the doors was locked at the time of the survey.
    • The width of the opening is 62cm.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the outside seating area.
    • Menu types include: handheld.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary according to time of day.

Food and Drink (Beach Club, La Zumeria, Café la Bahía and La Heladeria)

  • Restaurant Bar Café 1 View
    • The Beach Club is located within the ground, alongside the second saltwater pool.
    • The most accessible route has steep slopes.
    • Doors are held open along the most accessible route.
    • This route has uneven surfaces and narrow walkways.
    • There is sloped access into this area.
    • The slope gradient varies between slight and steep.
    • There is open plan access.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the bar counter.
    • There is a bar.
    • The surface height is 110cm.
    • Menu types include: handheld.
    • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and high stools.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
  • Restaurant Bar Café 2 View
    • La Zumeria is located on the upper sun lounging deck, alongside the second saltwater pool.
    • The most accessible route has stepped access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
    • There are 4 steps.
    • The steps are unmarked.
    • There are handrails on both sides for the steps.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 108cm.
    • Menu types include: handheld.
    • The following are available: drinking straws and takeaway cups.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: high stools.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 3 View
    • Café la Bahía is located along the beach promenade, to the left as you exit the resort grounds.
    • The most accessible route has steep slopes.
    • There is a manual door to open along the most accessible route.
    • This route has uneven surfaces, narrow walkways and no dropped kerb.
    • There is sloped access into this area.
    • The slope has a slight gradient.
    • There is open plan access.
    • There is not step-free level access throughout.
    • The following areas have stepped access: some of the seating.
    • The following areas have ramped access: the seating beside the bar counter.
    • There is a bar.
    • The surface height is 110cm.
    • Menu types include: handheld.
    • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and high stools.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 4 View
    • La Heladria is located within the Café la Bahía building, along the promenade, to the left as you exit the resort grounds.
    • The most accessible route has steep ramps.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces and narrow walkways.
    • There is ramped and stepped access into this area.
    • The ramp is portable.
    • The ramp has a slight gradient.
    • There is 1 step.
    • There are no handrails.
    • The step is unmarked.
    • The ramp bypasses the step.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a service counter.
    • The surface height is 112cm.
    • Menu types include: wall-mounted and handheld.
    • The following are available: drinking straws and takeaway cups.
    • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is patterned.
    • Seating available in this area includes: high stools.
    • Furniture available in this area includes: high tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary according to time of day.

Toilet with Adaptations (The Beach Club - Female - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located to the rear of the Beach Club building.
    • The distance from the Beach Club entrance is 10m.
  • Route View
    • The most accessible route to the toilet has steep slopes.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 76cm.
    • The door has a twist lock.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 178cm (width) x 309cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
    • The lateral transfer space on the left is 83cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 79cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 87cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 106cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 100cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 100cm from the floor.
    • There is no emergency alarm.
    • There is a mirror which is angled for ease of use.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Café la Bahía - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the far left after you enter Café la Bahía.
    • The distance from the café entrance is 15m.
  • Route View
    • The most accessible route to the toilet has a steep portable ramp.
    • Doors are held open along the most accessible route.
    • This route has uneven surfaces and narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 78cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 176cm (width) x 254cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 93cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 108cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 101cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror which is angled for ease of use.
    • There is no shelf.
    • The cubicle has a waste bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Food and Drink (Upalupa, Bahia del Duque Beach, BDB To Go and BDB Norte)

  • Restaurant Bar Café 1 View
    • Upalupa is located along the beach promenade, to the left as you exit the resort grounds.
    • The most accessible route has steep slopes.
    • There is a manual door to open along the most accessible route.
    • This route has uneven surfaces, narrow walkways and no dropped kerb.
    • There is sloped access into this area.
    • The slope has a slight gradient.
    • There is open plan access.
    • There is not step-free level access throughout.
    • The following areas have stepped access: the seating areas to the rear of the restaurant.
    • The following areas have step-free access via ramps: the covered seating area of the restaurant.
    • Menu types include: handheld.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
  • Restaurant Bar Café 2 View
    • Bahia del Duque Beach Cafe is located along the beach promenade, to the right as you exit the resort grounds.
    • The most accessible route has steep slopes.
    • There is a manual door to open along the most accessible route.
    • This route has uneven surfaces, narrow walkways and no dropped kerb.
    • There is ramped access into this area.
    • The ramp has a steep gradient.
    • The ramp is between 75cm and 150cm wide.
    • The ramp does not have handrails.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 108cm.
    • Menu types include: handheld.
    • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests and high stools.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 3 View
    • The BDB To Go Kiosk is located along the beach promenade, to the right as you exit the resort grounds.
    • The most accessible route has steep slopes.
    • There is a manual door to open along the most accessible route.
    • This route has uneven surfaces, narrow walkways and no dropped kerb.
    • There is ramped access into this area.
    • The ramp gradient varies between slight and steep.
    • The ramp is over 150cm wide.
    • The ramp does not have handrails.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a service counter.
    • The surface height is 97cm.
    • Menu types include: handheld.
    • The following are available: drinking straws, takeaway cups, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests and benches.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 4 View
    • BDB Norte is located along the beach promenade, to the right as you exit the resort grounds.
    • Continue along the beach promenade for approximately 650 metres and the bar will be on the left.
    • The most accessible route has steep slopes.
    • There is a manual door to open along the most accessible route.
    • This route has uneven surfaces, narrow walkways and no dropped kerb.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 103cm.
    • Menu types include: handheld.
    • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests, armchairs, sofas and benches.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary according to time of day.

Toilet with Adaptations (Upalupa - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located to the rear of the Upalupa Restaurant.
    • The distance from the restaurant entrance is 25m.
  • Route View
    • The most accessible route to the toilet has a slight ramp.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 78cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 197cm (width) x 251cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however they are obstructed.
    • The lateral transfer space on the left is 80cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 84cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 93cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 122cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 100cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 108cm from the floor.
    • The height of the baby change facility when in use is 104cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Food and Drink (Las Villas - Floor 2 - Nub)

  • Restaurant Bar Café 1 View
    • Nub is located on floor 2 of Las Villas.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a low colour contrast.
    • The width of the opening is 216cm.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps: the outdoor seating which serves aperitifs.
    • The following are available: drinking straws, gluten free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests, sofas, stools and high stools.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.