Access Guide
Toilet and Changing Facilities
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located next to the hotel reception lobby.
- The toilet with adaptations has a left hand transfer space.
- Shared step-free standard toilet facilities are located in the main hotel reception area.
- Female and male step-free standard toilet facilities are located near to the classic accommodation properties.
- Female and male standard toilet facilities with stepped access are located at the luxury villas pool area.
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Changing Facilities
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- Parent and baby changing facilities are located within the toilet with adaptations.
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Washroom and Shower Facilities
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- Standard shower facilities are located to the right of the hotel reception lobby.
- There are showers for each pool, close to poolside areas.
West, East, Kid's and Main Pools
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Pool 1
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- The West pool is located to the rear of the Passion Fruit property.
- This is an outdoor pool.
- The following areas have stepped access: all areas of this pool.
- Access around the pool area may include uneven surfaces.
- Seating available around the pool includes: chairs with armrests, sun loungers and high stools.
- There is not an emergency alarm poolside.
- There is uneven grassed access from the ground floor of the Passion Fruit property.
- Access into the water is via 5 steps.
- There is a central handrail.
- The handrail is easy to grip.
- The steps have some clear markings.
- The pool is not staffed and does not have a lifeguard.
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Pool 2
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- The East pool is located at the front of the Sugar Apple Cafe.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- Access into the water is via 5 steps.
- There is a central handrail.
- The handrail is easy to grip.
- The handrail does not cover the flight of stairs throughout its length.
- The steps are clearly marked.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: a bar.
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Pool 3
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- The kid's pool is located to the rear of the Avocado, Seagrape and Carambola properties, and to the side of the Paw Paw property.
- This is an outdoor pool.
- There is step-free level access throughout the majority of this area.
- The following areas have stepped access: the area between the kid's pool, main pool and the pool terrace.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- Access into the water is via 2 steps.
- There is a central handrail.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The steps are clearly marked.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers.
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Pool 4
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- The Main Pool is located to the rear of the Avocado, Seagrape and Carambola properties, and to the side of the Paw Paw property.
- This is an outdoor pool.
- There is step-free level access throughout the majority of this area.
- The following areas have stepped access: the pool terrace.
- Seating available around the pool includes: chairs with armrests, chairs without armrests and sun loungers.
- There is not an emergency alarm poolside.
- Access into the water is via 8 steps.
- There is a handrail on the right going down.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The steps are unmarked.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: a children's pool and poolside showers.
Spa
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About
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- The spa is located off the Sugar Apple Cafe area.
- Facilities available include; a gym, a changing room and treatment rooms.
- There is not a toilet with adaptations available.
- The spa has 1 floor.
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Getting Around
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- There is step-free level access throughout all areas.
- Some flooring is shiny.
- There is background noise in some areas of the venue.
- Seating available in the building includes: chairs with armrests and chairs without armrests.
- Lighting levels were even at the time of the survey.
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Reception
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- There is step-free level access to the reception.
- The height of the reception desk is 80cm.
- There is not a lowered section at the desk.
- The reception has windows which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: coffee tables.
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Treatment Room
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- There is step-free level access into the treatment room.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 86cm.
- The door has a low colour contrast.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user.
- The walls and floor have a high colour contrast.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 189cm.
- Seating available in this room includes: chairs with armrests.
- There is not a hearing assistance system.
- There may be background noise in this room.
- Lighting levels were even at the time of the survey.
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Additional Facilities
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- Hair and nail salons are also available.
Gym
- The gym is located to the right of the main hotel reception.
- There is step-free level access into the gym.
- Step-free access to the gym is at the rear of the Sugar Apple Cafe.
- There is a single manual door.
- The door opens towards you.
- The door requires effort to open.
- The width of the opening is 86cm.
- The door has a low colour contrast.
- There is a second, single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 86cm.
- The door has a low colour contrast.
- There is step-free level access throughout.
- Access throughout may include narrow walkways.
- The gym is not staffed.
- The walls and floor have a high colour contrast.
- There is not clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights and cable resistance machines.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
- There is an outdoor covered terrace area which is used for floor exercises.
- The terrace is accessed via double sliding doors.
- The approach to the terrace doors is via narrow walkways between the equipment.
Standard Changing Room (Spa)
- The changing room surveyed is located within the nail salon.
- The distance from the spa entrance is 21m.
- The most accessible route to the changing room has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the changing room.
- The door opens inwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 86cm.
- Internally the door has a low colour contrast.
- Washing and toilet facilities available in the changing room include: a standard shower, a standard toilet and a wash basin.
- The wash basin has a lever mixer tap.
- The toilet seat has a low colour contrast.
- There is a hand towel for drying hands.
- There is not a hand dryer.
- There is also a mirror and a coat hook in the room.
- There is a shower in the changing room.
- There is a fixed shower head.
- The shower controls are lever mixer.
- There is no shower seat.
- There are no grab rails for the shower.
- There are no dropdown rails for the shower.
- The walls and floor have a high colour contrast.
- Lighting levels were even at the time of the survey.
Standard Toilet Facilities (West Pool)
- The female and male standard toilet facilities were surveyed.
- The toilets are located to the left end of the pool (shallow end).
- The distance from the pool is 8m.
- The most accessible route to the toilets has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the toilets.
- There is pictorial and written text signage on or near the door.
- The door opens inwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 86cm.
- Internally the door has a low colour contrast.
- There are not ambulant toilet facilities available.
- Hand washing facilities include: a wash basin and a soap dispenser.
- The wash basin has a lever mixer tap.
- Hand drying facilities include: a wall mounted towel dispenser.
- Lighting levels were even at the time of the survey.
