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Overview

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• About View
  • There are 122 bedrooms.
  • There is stepped access to the bedrooms.
  • There are no bedrooms with adaptations available.
  • Shared facilities include: restaurants, a bar, a shop and a swimming pool.
  • The main reception area is self-contained. To access the rest of the hotel and grounds you have to exit via the entrance and use alternative routes.
  • All bedrooms have stepped access via main routes.
  • There is step-free access, via a steep ramp, to the rear terrace entrances of the bedrooms at pool deck level. This is via the car park at the side of the hotel only.
  • 11 of the 122 bedrooms are located in an annex building on the opposite side of Hastings Main Road.
  • All of the bedrooms in the annex have stepped access.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is stepped access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • The following areas have stepped access: all areas (unless accessing the grounds via the side car park ramp).
  • The following areas have step-free access via ramps: the grounds and the beach (from the side car park only).
  • There are no doors to open along circulation routes.
  • The bedrooms on the 1st and 2nd floors can be accessed via stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair and a medication fridge.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • Toilets with adaptations are not available.
  • Shared standard toilet facilities with stepped access are located in the main reception area.
  • Female and male standard toilet facilities with stepped access are located in the Activities Centre.
• Washroom and Shower Facilities View
  • Standard shower facilities are located in the grounds.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located to the front and left side of the hotel.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There is 1 designated Blue Badge parking bay available.
  • The Blue Badge bay is signposted but has no markings.
  • The nearest designated bay is 10m from the hotel reception entrance.
  • The most accessible route from the Blue Badge parking has stepped access.
  • The car park to the left side of the hotel can be used for step-free access, via steep ramps, to the hotel grounds or the beach.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is not a designated drop-off point available.
  • It is possible to drop-off in the car park.

You are on Hotel Reception Entrance. Skip to the next section.

Hotel Reception Entrance

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 3 steps as you enter.
• There is a handrail on the left going up.
• The handrail is easy to grip.
• The handrail does not cover the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The depth of the steps is between 30cm-45cm.
• There are double manual doors.
• The doors open away from you.
• The doors are easy to open.
• The width of the opening is 154cm.
• The doors have a medium colour contrast.

You are on Hotel Reception. Skip to the next section.

Hotel Reception

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• Access View
  • There is step-free level access to the lobby.
  • The following are located in the lobby area: reception / check-in, a shop and a standard toilet.
  • There is step-free level access throughout the lobby area.
  • There is no (or very little) background noise.
  • Lighting levels were low at the time of the survey.
• Reception / Check-In View
  • The height of the reception desk is 118cm.
  • There is not a lowered section at the desk.
  • The reception has windows which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 123cm.
  • The payment machine is at a fixed height.
  • There is not a hearing assistance system.
• Seating View
  • Seating available in this area includes: armchairs and sofas.
  • Furniture available in this area includes: coffee tables.

You are on Hotel Reception Shop. Skip to the next section.

Hotel Reception Shop

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• Access to the Shop View
  • The shop is located in the hotel reception area.
  • The most accessible route has stepped access.
  • There is a manual door along the most accessible route.
  • There is step-free level access into the shop.
  • There is a single manual door.
  • The door is permanently held open.
  • The width of the opening is 84cm.
  • The door has a high colour contrast.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are under 120cm.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving and high shelving.
  • There is no (or very little) background noise.
  • Seating available for customers includes: chairs with armrests.
  • Lighting levels were even at the time of the survey.
• Payment Counters and Checkouts View
  • The payment counter is located to the left as you enter.
  • Signage is not provided for the counter.
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 97cm.
  • The payment machine is at a fixed height.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

You are on Access Point - Hotel Reception to Grounds. Skip to the next section.

Access Point - Hotel Reception to Grounds

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• Access Point View
  • This access point is located at the front of the hotel, to the left of the reception entrance.
  • The access point is not clearly signed.
  • There is step-free level access at the access point.
  • There is an open gap at this access point.
  • The width of the opening is 172cm.
  • There are 28 steps as you enter.
  • There is a handrail that switches sides.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 23cm.
  • The depth of the steps is between 30cm-45cm.

You are on Access Point - Side Car Park to Grounds. Skip to the next section.

Access Point - Side Car Park to Grounds

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• Access Point View
  • This access point is located in the side car park, to the left of the hotel.
  • The access point is not clearly signed.
  • There is step-free level access at the access point.
  • There is a double gate at this access point.
  • The gates are permanently held open.
  • One of the gates was locked at the time of the survey.
  • The width of the opening is 120cm.
  • The gates have a low colour contrast.
  • There is step-free access via ramp as you enter.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide.
  • There are no handrails for the ramp.

You are on Hotel Corridors. Skip to the next section.

Hotel Corridors

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• Access View
  • There is not step-free access between floors.
  • There is not step-free level access throughout.
  • The following areas have stepped access: rooms on all floors.
• Circulation View
  • There are no doors along circulation routes.
  • Access throughout may include narrow openings and permanent physical obstructions.
  • There is a high colour contrast between the walls and floor along circulation routes.
  • There is no (or very little) background noise.
  • Wayfinding signage is not provided.

You are on Activities Centre. Skip to the next section.

Activities Centre

• The room is located off the steps leading down to the grounds.
• The distance from the car park is 22m.
• The most accessible route to the room has stepped access.
• There are no doors to open along the most accessible route.
• There is written text signage on or near the door.
• There is one step into the room.
• There are no handrails for the step.
• The step is clearly marked.
• The height of the step is not between 15cm and 18cm.
• The height of the step is 14cm.
• There are double manual doors.
• The doors open away from you.
• The doors require effort to open.
• One of the doors was locked at the time of the survey.
• The width of the opening is 80cm.
• The doors have a high colour contrast.
• There is step-free level access throughout.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: sofas and high stools.
• Furniture available in this room includes: coffee tables.
• There is not a hearing assistance system.
• There is background noise in this room which varies depending on the function/event.
• Lighting levels were low at the time of the survey.
• The counter is located at the rear of the room.
• The distance from the entrance is 6m.
• There is step-free level access to the counter.
• The height of the counter is 116cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were low at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located outside, to the left of the hotel reception entrance.
• The rooms on the 1st and 2nd floors can be accessed by these stairs.
• There is a handrail that switches sides.
• The handrail is not easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The steps have some clear markings.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm-45cm.

You are on Grounds and Beach. Skip to the next section.

Grounds and Beach

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• About View
  • The following is available in this area: a swimming pool, a restaurant, a bar and a beach.
• Getting Around View
  • There are surfaced footpaths throughout.
  • Surfaced footpaths consist of: block paving.
  • The majority of the surfaced footpaths are wide enough for wheelchair users.
  • There is no signage in this area.
  • There are some seats situated along the paths for people to rest.
  • There is not step-free level access throughout.
  • The following areas have stepped access: the activities centre, the bar and the beach.
  • Step-free access, via a steep ramp, to the main pool deck area is via the side car park only.
  • There is also step-free access, via a steep ramp, to the beach from the side car park. This requires staff to open some double gates.
  • Otherwise, access to all areas in the grounds is via steps only.

You are on Food and Drink (Cocos Restaurant, Captain Charlie's Beach Bar and Jake's). Skip to the next section.

Food and Drink (Cocos Restaurant, Captain Charlie's Beach Bar and Jake's)

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• Restaurant Bar Café 1 View
  • Cocos is located to the right of the pool terrace.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • Counters include: a service counter and a bar.
  • None of the counters are at a suitable height for standing users.
  • None of the counters are at a suitable height for seated users.
  • Menu types include: menu boards, handheld, digital and online.
  • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is patterned.
  • Seating available in this area includes: chairs with armrests and high stools.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.
• Restaurant Bar Café 2 View
  • Captain Charlie's Beach Bar is located to the front of Cocos, on the beach.
  • The most accessible route has stepped access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is sloped access into this area.
  • The slope has a slight gradient.
  • The access to the beach bar is via steps onto the terrace or via the sandy beach approach.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • There is step-free level access throughout all areas.
  • There is a bar.
  • The surface height is 110cm.
  • Menu types include: handheld, digital and online.
  • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, armchairs and high stools.
  • Furniture available in this area includes: tables, high tables and picnic tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to there being different types of lights in the space.
• Restaurant Bar Café 3 View
  • Jake's is located on the opposite side of Hastings Main Road to the main hotel.
  • The most accessible route has a slight slope.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces and no dropped kerb.
  • There is sloped access into this area.
  • The slope has a slight gradient.
  • There are double manual doors.
  • The doors are permanently held open.
  • The doors have a high colour contrast.
  • The width of the opening is 111cm.
  • There is a second, single manual door.
  • The door is permanently held open.
  • The door has a high colour contrast.
  • The width of the opening is 65cm.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the upper dining area.
  • Counters include: bars.
  • None of the counters are at a suitable height for standing users.
  • None of the counters are at a suitable height for seated users.
  • Menu types include: handheld.
  • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary according to time of day.

You are on Pool. Skip to the next section.

Pool

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• Pool 1 View
  • This is an outdoor pool.
  • There is step-free level access throughout this area.
  • Access around the pool area may include narrow openings.
  • Seating available around the pool includes: chairs with armrests, sun loungers and high stools.
  • There is not an emergency alarm poolside.
  • Access into the water is via 8 steps.
  • There is a central handrail.
  • The handrail is easy to grip.
  • The step markings are not clearly visible.
  • The pool is not staffed and does not have a lifeguard.

You are on Standard Bedroom and Ensuite (Room 95). Skip to the next section.

Standard Bedroom and Ensuite (Room 95)

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• Bedroom Access View
  • The bedroom surveyed is located on the pool terrace.
  • The distance from the hotel reception entrance is 79m.
  • The most accessible route to the bedroom has steep slopes.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is step-free level access into the bedroom.
  • Step-free access, via steep ramp, to this bedroom is via the rear terrace entrance in the hotel grounds only.
  • Access to the main bedroom door is stepped.
  • The route to the terrace entrance is via the car park at the side of the hotel.
  • There is a 1.5cm lip at the terrace entrance.
  • There is written text and numbered signage on or near the door.
  • Entry to the room is by a key card reader.
  • The height of the key card reader is 76cm.
  • The door opens inwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 76cm.
• Bedroom Features View
  • The bedroom has a super king bed which can be split into two singles.
  • The top of the mattress is 62cm from the floor.
  • Some flooring is shiny.
  • Seating available in the bedroom includes: a chair with armrests, a chair without armrests and a sofa.
  • Furniture available in the bedroom includes: a table.
  • The following is also available in this bedroom: bedside plug sockets, a medication fridge and TV with subtitles.
  • Lighting levels were even at the time of the survey.
  • There is a terrace, which is accessed via a manual door.
  • The width of the terrace door opening is 82cm.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • There is limited manoeuvring space in front of the ensuite entrance.
  • The ensuite door opens inwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 67cm.
  • Internally the door has a low colour contrast.
• Ensuite Dimensions and Features View
  • The toilet seat has a low colour contrast.
  • The toilet roll holder has a low colour contrast.
  • There is a bar of soap.
  • There is a hand towel for drying hands.
  • There is not a hand dryer.
  • The wash basin has a lever mixer tap.
  • Additional features include: a mirror and a coat hook.
  • The ensuite has a waste bin.
  • The walls and floor have a low colour contrast.
  • Lighting levels were low at the time of the survey.
  • The ensuite has a shower with a step.
  • There is a fixed shower head.
  • The shower controls are lever mixer.

You are on Standard Toilet Facilities (Hotel Reception). Skip to the next section.

Standard Toilet Facilities (Hotel Reception)

• The gender neutral toilet facilities were surveyed.
• The toilet is located in the hotel reception area, to the right as you enter.
• The distance from the hotel reception entrance is 12m.
• The most accessible route to the toilet has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access into the toilet.
• There is pictorial signage on or near the door.
• The door opens inwards and has a high colour contrast.
• The door requires effort to open.
• The width of the opening is 85cm.
• Internally the door has a high colour contrast.
• Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
• The wash basin has a lever mixer tap.
• Hand drying facilities include: a hand dryer and a wall mounted towel dispenser.
• Lighting levels were even at the time of the survey.

You are on Standard Toilet Facilities (Activities Centre). Skip to the next section.

Standard Toilet Facilities (Activities Centre)

• The female and male standard toilet facilities were surveyed.
• The toilets are located in the activities centre.
• The distance from the activities centre entrance is 6m.
• The most accessible route to the toilets has stepped access.
• There is a manual door along the most accessible route.
• There is step-free level access into the toilets.
• There is Braille, tactile and pictorial signage on or near the door.
• The door opens inwards and has a low colour contrast.
• The door requires effort to open.
• The width of the opening is 70cm.
• There is a second door.
• The door opens inwards and has a low colour contrast.
• The door requires effort to open.
• The width of the opening is 75cm.
• Internally the door has a low colour contrast.
• There are not ambulant toilet facilities available.
• Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
• The wash basin has a lever mixer tap.
• Hand drying facilities include: a hand dryer and a wall mounted towel dispenser.
• Lighting levels were even at the time of the survey.