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Hyatt Grand Central New York - Midtown

109 East 42nd Street, Park Avenue at Grand Central, Midtown, New York, United States of America, 10017

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Access Guide

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Overview

  • About View
    • There are 1295 bedrooms.
    • There is step-free level access to all bedrooms.
    • There are 58 bedrooms with adaptations.
    • There is step-free level access to all bedrooms with adaptations.
    • Some of the bedrooms with adaptations have adjoining rooms.
    • 14 bedrooms with adaptations have an ensuite with a wheel-in shower.
    • 44 bedrooms with adaptations have an ensuite with a bath.
    • Dogs are welcomed here.
    • Shared facilities include: a restaurant, a bar, a café and a gym.
  • Parking and Public Transport View
    • The venue has its own car park.
    • There is a drop-off point.
    • The nearest train station is Grand Central.
    • The nearest underground station is Grand Central.
    • The hotel parking is valet parking only.
    • The drop-off point is at the front of the hotel.
    • There are a number of public car parks near to the hotel, none of the car parks are connected with the hotel.
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is 1 other entrance.
    • There is step-free access via ramp at the other entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps: toilet with adaptations and standard toilets.
    • There are no doors along circulation routes.
    • The lobby and floors 14 to 45 can be accessed via a standard lift.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair, a deaf alert system, a raised toilet seat, a shower chair and a bath mat.
    • The deaf alert system is available on request.
    • The bath mats are available on request.
    • There is a water bowl available for assistance dogs.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilets with adaptations are located within the male and female standard toilets.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located at the rear of the lobby.

Parking

  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located on East 42 Street.
    • There is no dropped kerb from the drop-off point.
    • The hotel parking is valet parking only.
    • The drop-off point is at the front of the hotel.
  • Public Parking View
    • There are number of public car parks located near to the hotel, none of the car parks are connected with the hotel.

Main Entrance

  • This entrance is located on East 42 Street.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 180cm.
  • The doors have a low colour contrast.
  • There is a second set of double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 180cm.
  • The doors have a low colour contrast.
  • There is step-free level access via lift as you enter.
  • The lift bypasses the steps.
  • There are 20 steps as you enter.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm-45cm.
  • There is a set of revolving doors which is the main entrance to the hotel.
  • The doors surveyed are used to bypass the revolving doors.

Escalators (Entrance to Lobby)

  • The escalators surveyed are located ahead as you enter.
  • The entrance area, lobby and New York Central Restaurant and Bar can be accessed by escalator.
  • The steps are clearly marked.
  • The foot (bottom) and head (top) of the escalators are clearly marked.
  • Lighting levels vary due to the size of the space.

Lift (Entrance, Lobby and Restaurant Levels)

  • The lift surveyed is located ahead as you enter.
  • The distance from the entrance is 3m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The entrance area, lobby and New York Central Restaurant and Bar can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1360kg.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 107cm.
    • The internal dimensions of the lift are 205cm (width) x 145cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities and a visual floor indicator.
    • Lighting levels were low at the time of the survey.

Lobby

  • Access View
    • There is step-free level access to the lobby.
    • The following are located in the lobby area: reception / check-in, a concierge service, a luggage room, a bar, a restaurant, a café, a toilet with adaptations and standard toilets.
    • There is step-free level access throughout the majority of the lobby area.
    • The following areas have step-free access via ramps: the toilet with adaptations and the restrooms.
    • Some flooring is shiny and patterned.
    • There is background noise.
    • There is wayfinding signage in the lobby area.
    • The colour, design and typeface of signage is consistent throughout.
    • Lighting levels vary due to the size of the space.
  • Reception / Check-In View
    • The height of the reception desk is 97cm.
    • There is not a lowered section at the desk.
    • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 100cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
  • Other Services View
    • The Concierge counter was surveyed.
    • The height of the counter is 107cm.
    • There is not a lowered section at the counter.
    • The counter has a television which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
  • Seating View
    • Seating available in this area includes: sofas and benches.
    • Furniture available in this area includes: high tables.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest.

Food and Drink

  • Restaurant Bar Café 1 View
    • Market is located at the rear of the lobby, next to the reception.
    • There are no doors to open along the most accessible route.
    • There is sloped access into this area.
    • The slope has a steep gradient.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a payment counter.
    • The surface height is 85cm.
    • Menu types include: wall-mounted (digital).
    • The following are available: drinking straws and takeaway cups.
    • Some flooring is shiny.
    • There is background noise in this area.
    • Lighting levels vary due to there being different types of lights in the space.
  • Restaurant Bar Café 2 View
    • New York Central Restaurant is located on the upper level of the lobby. There are 15 steps from the lobby to the New York Central Restaurant, these are bypassed by the entrance lift.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • Counters include: self-service counters.
    • Some of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: countertop and handheld.
    • The following are available: drinking straws.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is not space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
  • Restaurant Bar Café 3 View
    • New York Central Bar is located on the upper level of the lobby. There are 15 steps from the lobby to the New York Central Bar, these are bypassed by the entrance lift.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 106cm.
    • Menu types include: handheld.
    • The following are available: drinking straws.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: high stools.
    • Furniture available in this area includes: coffee tables and high tables.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.
  • Restaurant Bar Café 4 View
    • Commodores Lounge is located on the 16th floor.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is key card reader to the enter the lounge at a height of 87cm.
    • There are double automatic doors.
    • The doors open by sliding.
    • The doors have a high colour contrast.
    • The width of the opening is 145cm.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: additional seating and an outdoor terrace.
    • There is a self-service counter.
    • The surface height is 86cm.
    • Menu types include: countertop and handheld.
    • The following are available: drinking straws and takeaway cups.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, high tables and long tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Lobby - Male Standard - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located at the rear of the lobby.
    • The distance from the lift is 40m.
  • Route View
    • The most accessible route to the toilet has a slight ramp.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • The signage is located on the door to the standard toilets.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • The door has a sliding bolt lock.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 180cm (width) x 150cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 120cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 52cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 70cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 87cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wash basin mounted soap dispenser.
    • The soap dispenser is 94cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser can be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 115cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 90cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has no disposal facilities.
    • There is one coat hook.
    • The coat hook is 153cm from the floor.
    • The walls and floor colour contrast varies between low and high.
    • Lighting levels were low at the time of the survey.

Lift (Hotel Rooms and Fitness Center)

  • The lift surveyed is located at the rear of the lobby.
  • The distance from the lobby lift is 25m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The lobby to floors 14 - 45 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 300kg.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 105cm.
    • The internal dimensions of the lift are 150cm (width) x 170cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator and a mirror to aid reversing.
    • Lighting levels were low at the time of the survey.
    • There are other lifts available at this location which are of a similar size.
    • There are 10 lifts. The first 5 go from the lobby to floors 14 - 24 and 45, then the next 5 go from the lobby to floors 25 - 45.

Hotel Corridors

  • Access View
    • There is step-free access between floors via lift.
    • There is step-free level access throughout walkways.
  • Circulation View
    • There are no doors along circulation routes.
    • There is a low colour contrast between the walls and floor along most circulation routes.
    • The flooring is patterned.
    • There is no (or very little) background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Lighting levels were low at the time of the survey.

Bedroom and Ensuite with Adaptations (25th Floor - 2645 with Lowered Bath)

  • Bedroom Access View
    • The bedroom surveyed is located on the 25th floor.
    • The distance from the lift is 20m.
    • The most accessible route to the bedroom has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the bedroom.
    • There is Braille and numbered signage on or near the door.
    • Entry to the room is by a key card reader.
    • The height of the key card reader is 115cm.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 83cm.
  • Bedroom Features View
    • The bedroom has a king bed.
    • The top of the mattress is 64cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed.
    • Some flooring is shiny.
    • Seating available in the bedroom includes: a chair with armrests, a chair without armrests and an armchair.
    • Furniture available in the bedroom includes: a desk, a coffee table and a wardrobe for a seated user.
    • The following is also available in this bedroom: bedside plug sockets, TV with subtitles and a flashing fire alarm.
    • There is no emergency alarm.
    • Lighting levels vary due to there being different types of lights in the space.
    • Lighting levels are adjustable.
    • This bedroom has an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 81cm.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 230cm (width) x 150cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is not a lateral transfer space next to the toilet.
    • There is a wall sensor flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the left as you face the toilet.
    • The horizontal grab rail has a medium colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 50cm from the floor.
    • The wash basin has lever mixer taps.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 89cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a soap dispenser, however it is not wall mounted.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.
    • The ensuite has a lowered bath with an overhead shower.
    • The height of the side of the bath from floor level is 38cm.
    • The bath has a lever mixer control.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are lever mixer.

Bedroom and Ensuite with Adaptations (26th Floor - 2540 with Wheel in Shower)

  • Bedroom Access View
    • The bedroom surveyed is located on the 26th floor.
    • The distance from the lift is 20m.
    • The most accessible route to the bedroom has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the bedroom.
    • There is Braille and numbered signage on or near the door.
    • Entry to the room is by a key card reader.
    • The height of the key card reader is 109cm.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 83cm.
  • Bedroom Features View
    • The bedroom has a king bed.
    • The top of the mattress is 66cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed.
    • Some flooring is shiny.
    • Seating available in the bedroom includes: a chair with armrests, a chair without armrests and an armchair.
    • Furniture available in the bedroom includes: a desk and a wardrobe for a seated user.
    • The following is also available in this bedroom: bedside plug sockets, TV with subtitles and a flashing fire alarm.
    • There is no emergency alarm.
    • Lighting levels vary due to there being different types of lights in the space.
    • This bedroom has an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 84cm.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 333cm (width) x 174cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 93cm (from the side of the toilet pan).
    • There is a wall sensor flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 50cm from the floor.
    • The wash basin has lever mixer taps.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a soap dispenser, however it is not wall mounted.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The ensuite has a wheel in shower.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist turn mixer.
    • There is a flip-down shower seat.
    • The shower seat is 45cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a medium colour contrast.
    • There are no dropdown rails for the shower.
    • There is no emergency alarm.

Gym

  • The gym is located on the 35th floor.
  • There is step-free level access into the gym.
  • There is a key fob/card reader at a height of 107cm.
  • There is a single manual door.
  • The door opens towards you.
  • The door requires effort to open.
  • The width of the opening is 83cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is not staffed.
  • The walls and floor colour contrast varies between low and high.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.