You are on Overview. Skip to the next section.

Overview

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• About View
  • There are 728 bedrooms.
  • There is step-free level access to some of the bedrooms.
  • There are 20 bedrooms with adaptations.
  • There is step-free level access to all bedrooms with adaptations.
  • None of the bedrooms with adaptations have adjoining rooms.
  • Dogs are welcomed here.
  • Shared facilities include: a restaurant, a bar, a gym, a games room and swimming pools.
  • A self-service coin operated laundry room is also available.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is 1 other entrance.
  • There is step-free level access at the other entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have stepped access: the second floor of the low-rise hotel blocks.
  • The following areas have step-free access via ramps: the gym and the rear of the main building.
  • There are no doors to open along circulation routes.
  • Access throughout may include narrow openings, permanent physical obstructions and moveable physical obstructions.
  • Levels 1 to 6 can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There is not a hearing assistance system.
  • There is not a water bowl available for assistance dogs.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • The toilets with adaptations are located in the lobby.
  • The transfer space varies between toilets with adaptations.
  • Female and male step-free standard toilet facilities are located in the lobby.
  • Female and male standard toilet facilities with stepped access are located opposite pool 2.
• Changing Facilities View
  • Parent and baby changing facilities are located within the male and female toilets in the lobby.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located around the hotel.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 10 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 344cm (width) x 430cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 188cm.
  • The nearest designated bay is 35m from the main entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is not free for all users, including Blue Badge holders.
  • View information on parking policies/charges (opens new tab).
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located to the left of the main entrance.
  • There is a dropped kerb with tactile paving from the drop-off point.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the hotel.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors, which are push pad activated.
• The height of the push pad is 92cm.
• The doors open towards you.
• The width of the opening is 156cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is a push pad or push button to exit at a height of 114cm.

You are on Lobby. Skip to the next section.

Lobby

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• Access View
  • There is step-free level access to the lobby.
  • The following are located in the lobby area: reception / check-in, a travel rep service, a luggage room, a shop, a lounge, toilets with adaptations and standard toilets.
  • There is step-free level access throughout the lobby area.
  • Some flooring is shiny.
  • There is background noise.
  • There is overhead / area signage in the lobby area.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels vary due to the size of the space.
• Reception / Check-In View
  • The height of the reception desk is 118cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 89cm.
  • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 138cm.
  • The payment machine is at a fixed height.
  • There is not a hearing assistance system.
• Other Services View
  • The Vacation Planning counter was surveyed.
  • The height of the counter is 113cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 84cm.
  • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • The Internet Center desk was surveyed.
  • There is not a lowered section at the desk.
  • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
• Seating View
  • Seating available in this area includes: chairs without armrests, sofas and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: coffee tables.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest.

You are on Shop. Skip to the next section.

Shop

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• Access to the Shop View
  • Lite Bite Gifts and Deli is located on the right side of the lobby.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the shop.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
• Shop View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some aisles did have obstructions at the time of the survey, these included: product displays and additional stock.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
  • Some flooring is shiny and patterned.
  • There may be background noise.
  • Seating available for customers includes: chairs without armrests.
  • Lighting levels were even at the time of the survey.
• Payment Counters and Checkouts View
  • The payment counter is located to the left as you enter the shop.
  • Signage is not provided for the counter.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.

You are on Food and Drink (Topsy Turvey Lounge, Fountain View Cafe and Lite Bite Gifts and Deli). Skip to the next section.

Food and Drink (Topsy Turvey Lounge, Fountain View Cafe and Lite Bite Gifts and Deli)

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• Restaurant Bar Café 1 View
  • The Topsy Turvey Lounge is located to the right as you enter.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is 185cm.
  • There is step-free level access throughout all areas.
  • There is a bar.
  • The surface height is 110cm.
  • Menu types include: handheld, pictorial and online.
  • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is patterned.
  • Seating available in this area includes: chairs without armrests, benches and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were low at the time of the survey.
• Restaurant Bar Café 2 View
  • The Fountain View Cafe is located at the rear of the lobby.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is 121cm.
  • There is step-free level access throughout all areas.
  • Counters include: a service counter and a payment counter.
  • None of the counters are at a suitable height for standing users.
  • All counters are at a suitable height for seated users.
  • Menu types include: menu boards and countertop.
  • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables and booths.
  • Some tables are fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were low at the time of the survey.
• Restaurant Bar Café 3 View
  • Lite Bites Gifts & Deli is located on the right side of the lobby.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is an opening without doors.
  • The width of the opening is more than 200cm.
  • There is step-free level access throughout all areas.
  • Counters include: a self-service counter and a payment counter.
  • None of the counters are at a suitable height for standing users.
  • None of the counters are at a suitable height for seated users.
  • Menu types include: wall-mounted (digital) and menu boards.
  • The following are available: takeaway cups.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is shiny and patterned.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Lobby - Male - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lobby - Male - Right Hand Transfer)

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• Location View
  • The toilet surveyed is located in the lobby. There is a similar female facility in the same location.
  • The distance from the entrance is 10m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door is push pad activated.
  • The height of the push pad is 103cm.
  • The door opens inwards and has a low colour contrast.
  • The width of the opening is 84cm.
  • There is a second door.
  • The door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 84cm.
  • The door has a sliding bolt lock.
  • Internally the door has a low colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 220cm (width) x 168cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 70cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • The flush is on top of the cistern.
  • There are horizontal grab rails on both sides of the toilet.
  • The horizontal grab rails have a high colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is no dropdown grab rail for the toilet.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 48cm from the floor.
  • The wash basin has a sensor tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 83cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a medium colour contrast.
  • The soap dispenser is 112cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The towel dispenser has a medium colour contrast.
  • The towel dispenser is 110cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is a mirror which is angled for ease of use.
  • There is no shelf.
  • The cubicle has a waste bin.
  • There are multiple coat hooks.
  • The coat hooks are 100cm and 150cm from the floor.
  • The height of the baby change facility when in use is 93cm.
  • The walls and floor have a high colour contrast.
  • Lighting levels were low at the time of the survey.

You are on Exit (to Pools and Rooms). Skip to the next section.

Exit (to Pools and Rooms)

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There are double automatic doors, which are push pad activated.
• The height of the push pad is 115cm.
• The doors open away from you.
• The width of the opening is 162cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is step-free access via ramp as you exit.
• The ramp has a steep gradient.
• There are not any level resting areas along the ramp.
• The ramp is over 150cm wide.
• There are handrails on both sides.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located on level 1 (ground floor) of the towers.
• The distance from the exit of the lobby building is 80m.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

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• Standard Lift View
  • Levels 1 (ground) to 6 can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1133kg.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 107cm.
  • The internal dimensions of the lift are 205cm (width) x 130cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator.
  • Lighting levels were low at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located on level 1 (ground floor) of the tower blocks.
• Levels 1 (ground) to 6 can be accessed by these stairs.
• There are handrails on both sides, which are within reach.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps have some clear markings.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm-45cm.
• Lighting levels were low at the time of the survey.

You are on Hotel Corridors. Skip to the next section.

Hotel Corridors

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• Access View
  • There is not step-free access between floors.
  • There is not step-free level access throughout.
  • The following areas have stepped access: the second floor.
  • The following areas have step-free access via ramps: the gym and the rear of the main building.
• Circulation View
  • There are no doors to open along circulation routes.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • There is background noise which varies depending on the time of day.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.

You are on Bedroom and Ensuite with Adaptations (Level 1 - Room 1371). Skip to the next section.

Bedroom and Ensuite with Adaptations (Level 1 - Room 1371)

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• Bedroom Access View
  • The bedroom surveyed is located on level 1 (ground floor).
  • The distance from the car park is 10m.
  • The most accessible route to the bedroom has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free access via ramp into the bedroom.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide.
  • There are no handrails for the ramp.
  • There is numbered signage on or near the door.
  • Entry to the room is by a key card reader.
  • The height of the key card reader is 108cm.
  • The door opens inwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 88cm.
• Bedroom Features View
  • The bedroom has a king bed.
  • The top of the mattress is 71cm from the floor.
  • The space under the bed is 19cm from the floor.
  • There is room for a wheelchair user to manoeuvre next to the bed.
  • The flooring is patterned.
  • Seating available in the bedroom includes: a riser recliner chair.
  • Furniture available in the bedroom includes: a desk.
  • The following is also available in this bedroom: bedside plug sockets, TV with subtitles and a flashing fire alarm.
  • There is no emergency alarm.
  • Lighting levels vary due to the use of large glazed walls.
  • Lighting levels are adjustable.
  • This bedroom does not have an adjoining room.
• Ensuite Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a low colour contrast.
  • The door is easy to open.
  • The width of the opening is 91cm.
  • Internally the door has a low colour contrast.
  • There is not a grab rail on the internal door.
• Ensuite Dimensions and Features View
  • The dimensions of the ensuite are 330cm (width) x 250cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 188cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There are horizontal grab rails on both sides of the toilet.
  • The horizontal grab rails have a high colour contrast.
  • There is no vertical grab rail for the toilet.
  • There is no dropdown grab rail for the toilet.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 54cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap cannot be reached when seated on the toilet.
  • The wash basin is 87cm from the floor.
  • There are no vertical grab rails at the wash basin.
  • There is a bar of soap.
  • There is no emergency alarm.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin.
  • There are multiple coat hooks.
  • The coat hooks are 113cm and 174cm from the floor.
  • The walls and floor colour contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • The ensuite has a wheel in shower.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is a flip-down shower seat.
  • The shower seat is 44cm from the floor.
  • There are grab rails for the shower.
  • The grab rails for the shower have a low colour contrast.
  • There are no dropdown rails for the shower.
  • There is no emergency alarm.

You are on Grounds. Skip to the next section.

Grounds

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• About View
  • The following is available in this area: a playground, walkways, grounds and swimming pools.
• Getting Around View
  • There are surfaced footpaths throughout.
  • Surfaced footpaths consist of: concrete and block paving.
  • The majority of the surfaced footpaths are wide enough for wheelchair users.
  • Some footpaths have sections with potential obstacles such as: narrow gaps and bins.
  • There is wayfinding signage in this area.
  • There are some seats situated along the paths for people to rest.
  • There is step-free level access throughout all areas.
• Playground View
  • The playground is accessed via a gate.
  • The width of the opening is 132cm.
  • The play equipment is not within easy reach for a range of users.
  • The following play experiences are available: sliding, climbing and viewing.
  • Routes around the play equipment are not firm and even.
  • Routes around the play equipment are at least 150cm wide.

You are on Pools. Skip to the next section.

Pools

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• Pool 1 View
  • Pool 1 is located ahead as you exit the lobby building.
  • There is step-free level access along the route to the pool.
  • There is a gate with a pull lock to access the pool area.
  • This is an outdoor pool.
  • There is step-free level access throughout this area.
  • Seating available around the pool includes: chairs without armrests and sun loungers.
  • There is not an emergency alarm poolside.
  • The pool has step-free access via hoist only.
  • Alternatively, access into the water is via 6 steps or a ladder.
  • There is a central handrail.
  • The handrail is easy to grip.
  • The steps have some clear markings.
  • The following adaptations are available for disabled people: a manual hoist.
  • The pool is not staffed and does not have a lifeguard.
  • Additional facilities include: a jacuzzi.
• Pool 2 View
  • Pool 2 is located opposite the tower blocks.
  • There is step-free level access along the route to the pool.
  • There is a gate with a spring bolt latch at the top to access the pool area.
  • This is an outdoor pool.
  • There is step-free level access throughout this area.
  • Access around the pool area may include narrow walkways.
  • Seating available around the pool includes: chairs without armrests, sun loungers and a seated viewing balcony (with stepped access).
  • Seating is fixed.
  • There is not an emergency alarm poolside.
  • The pool has step-free access via hoist only.
  • Alternatively, access into the water is via 6 steps or a ladder.
  • There is a central handrail.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The steps have some clear markings.
  • The following adaptations are available for disabled people: a manual hoist.
  • The pool is not staffed and does not have a lifeguard.

You are on Gym (Fitness Center). Skip to the next section.

Gym (Fitness Center)

• The gym is located on the left as you exit the lobby.
• There is ramped and stepped access into the gym.
• The ramp bypasses the steps.
• The ramp has a steep gradient.
• There are not any level resting areas along the ramp.
• The ramp is over 150cm wide.
• There are handrails on both sides.
• There is a key fob/card reader at a height of 107cm.
• There are double manual doors.
• The doors open towards you.
• The doors require effort to open.
• One of the doors was locked at the time of the survey.
• The width of the opening is 76cm.
• There is a small lip on the threshold of the opening.
• The doors have a high colour contrast.
• There is step-free level access throughout.
• Access throughout may include narrow walkways.
• The gym is not staffed.
• The flooring is shiny.
• The walls and floor have a low colour contrast.
• There is not clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes free weights and cable resistance machines.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.