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Tempo by Hilton New York Times Square - Times Square

1568 Broadway, Times Square, New York, United States of America, 10036

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Access Guide

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Overview

  • About View
    • There are 661 bedrooms.
    • There is step-free level access to all bedrooms.
    • There are 68 bedrooms with adaptations.
    • There is step-free level access to all bedrooms with adaptations.
    • Some of the bedrooms with adaptations have adjoining rooms.
    • All bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Dogs are welcomed here.
    • Shared facilities include: a bar, a café and a gym.
  • Parking and Public Transport View
    • The venue has its own car park.
    • There is a drop-off point.
    • The nearest train station is Penn Street and Grand Central.
    • The nearest underground station is 49th Street.
    • This underground station does not have step-free access.
    • The hotel parking is valet parking only.
    • The drop-off point is at the front of the hotel.
    • There are a number of public car parks near to the hotel, none of car parks are connected with the hotel.
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps: the cafe and Highball bar.
    • There are no doors along circulation routes.
    • The ground to 11th floor and 11th floor to 45th floor can be accessed via a standard lift.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • You can borrow or hire the following equipment: a deaf alert system, a panic alarm and a medication fridge.
    • The alternative formats documents can be provided in include: Braille (on request) and large print (on request).
    • There is a water bowl available for assistance dogs.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • The toilets with adaptations are located next to the Highball bar.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located next to the Highball bar.
  • Changing Facilities View
    • Parent and baby changing facilities are located next to the Highball bar.

Parking

  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located on West 49th Street.
    • There is no dropped kerb from the drop-off point.
  • Public Parking View
    • The hotel offers valet parking.
    • The drop-off point is located outside the hotel.
    • There are a number of public car parks located near to the hotel, none of them are connected to the hotel.

Entrance

  • This entrance is located on West 49th Street.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 210cm.
  • The doors have a medium colour contrast.
  • There is a member of staff located at the entrance.

Lift (Entrance to Lobby)

  • The lift surveyed is located ahead as you enter.
  • The distance from the entrance is 2m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground to 11th floor can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The external lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 105cm.
    • The internal dimensions of the lift are 210cm (width) x 165cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator and an audible announcer.
    • The lift has a separate door to exit.
    • Lighting levels were even at the time of the survey.
    • There are other lifts available at this location which are of a similar size.
    • The lifts are operated by a touchscreen.
    • There is a button to read out the lift controls.

Lobby

  • Access View
    • There is step-free level access to the lobby.
    • The following are located in the lobby area: reception / check-in, a bar and a café.
    • There is step-free level access throughout the lobby area.
    • The flooring is shiny.
    • There is background noise.
    • Lighting levels vary due to the size of the space.
  • Reception / Check-In View
    • The height of the reception desk is 107cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 86cm.
    • The reception has windows which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 90cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
  • Seating View
    • Seating available in this area includes: chairs without armrests and stools.
    • Furniture available in this area includes: coffee tables.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest.

Food and Drink

  • Restaurant Bar Café 1 View
    • The cafe is located to the left of the entrance lifts.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is ramped access into this area.
    • The ramp has a slight gradient.
    • The ramp is over 150cm wide.
    • There are handrails on both sides.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a payment counter.
    • The surface height is 85cm.
    • Menu types include: countertop and handheld.
    • The following are available: drinking straws and takeaway cups.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
  • Restaurant Bar Café 2 View
    • Highball bar is located to the left of the entrance lifts.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • There is ramped access into this area.
    • The ramp has a slight gradient.
    • The ramp is over 150cm wide.
    • There are handrails on both sides.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 107cm.
    • Menu types include: handheld.
    • The following are available: drinking straws.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (11th Floor - Next to Highball Bar - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located at the rear of the Highball bar.
  • Route View
    • The most accessible route to the toilet has a slight ramp.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is not any signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 83cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 320cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 85cm (from the side of the toilet pan).
    • There is a wall sensor flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a medium colour contrast.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 60cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • There are no vertical grab rails at the wash basin.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a medium colour contrast.
    • The towel dispenser is 109cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 109cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 120cm and 175cm from the floor.
    • The height of the baby change facility when in use is 67cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were low at the time of the survey.

Lift (Hotel Rooms)

  • The lift surveyed is located next to the lobby.
  • The distance from the entrance lift is 4m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • Standard Lift View
    • Floors 11 to 46 can be accessed by this lift.
    • The lift door has a low colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The external lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 105cm.
    • The internal dimensions of the lift are 205cm (width) x 150cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.
    • There are other lifts available at this location which are of a similar size.
    • The lift controls are operated by the external touchscreen.

Hotel Room Corridors

  • Access View
    • There is step-free access between floors via lift.
    • There is step-free level access throughout walkways.
  • Circulation View
    • There are no doors along circulation routes.
    • There is a low colour contrast between the walls and floor along most circulation routes.
    • The flooring is patterned.
    • There is no (or very little) background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Lighting levels were low at the time of the survey.

Bedroom and Ensuite with Adaptations (35th Floor - 3506 with Wheel in Shower)

  • Bedroom Access View
    • The bedroom surveyed is located on the 35th floor.
    • The distance from the hotel room lifts is 10m.
    • The most accessible route to the bedroom has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the bedroom.
    • There is Braille and numbered signage on or near the door.
    • Entry to the room is by a key card reader.
    • The height of the key card reader is 83cm.
    • The door is push pad activated.
    • The door opens inwards and has a high colour contrast.
    • The width of the opening is 110cm.
  • Bedroom Features View
    • The bedroom has a king bed.
    • The top of the mattress is 56cm from the floor.
    • The space under the bed is 20cm from the floor.
    • There is not room for a wheelchair user to manoeuvre next to the bed.
    • Seating available in the bedroom includes: a chair without armrests.
    • Furniture available in the bedroom includes: a desk.
    • The following is also available in this bedroom: bedside plug sockets and TV with subtitles.
    • There is no emergency alarm.
    • Lighting levels vary due to there being different types of lights in the space.
    • This bedroom has an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens by sliding and has a low colour contrast.
    • The door requires effort to open.
    • The width of the opening is 81cm.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 290cm (width) x 140cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 225cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 45cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 63cm from the floor.
    • The wash basin has lever mixer taps.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 86cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a soap dispenser, however it is not wall mounted.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 180cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The ensuite has a wheel in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower.
    • There is a fixed shower head and a separate adjustable shower head.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 48cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a high colour contrast.
    • There are no dropdown rails for the shower.
    • There is no emergency alarm.

Bedroom and Ensuite with Adaptations (46th Floor - 4610 - Queen Suite with Wheel in Shower)

  • Bedroom Access View
    • The bedroom surveyed is located on the 46th floor.
    • The distance from the hotel rooms lift is 40m.
    • The most accessible route to the bedroom has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the bedroom.
    • There is Braille and numbered signage on or near the door.
    • Entry to the room is by a key card reader.
    • The height of the key card reader is 110cm.
    • The door is push pad activated.
    • The door opens inwards and has a high colour contrast.
    • The width of the opening is 85cm.
  • Bedroom Features View
    • The bedroom has a super king bed and an additional double bed.
    • The top of the mattress is 54cm from the floor.
    • The space under the bed is 15cm from the floor.
    • There is not room for a wheelchair user to manoeuvre next to the bed.
    • Some flooring is shiny.
    • Seating available in the bedroom includes: an armchair.
    • The following is also available in this bedroom: TV with subtitles and a flashing fire alarm.
    • There is no emergency alarm.
    • Lighting levels vary due to the use of large glazed walls.
    • This bedroom does not have an adjoining room.
    • There is a living room area.
    • The living room area has a sofa, a chair with out armrests and a desk.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens by sliding and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 82cm.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 150cm (width) x 225cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 165cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a low colour contrast.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 64cm from the floor.
    • The wash basin has lever mixer taps.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 86cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a soap dispenser, however it is not wall mounted.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are multiple coat hooks.
    • The coat hooks are 105cm and 186cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • There ensuite is split into two areas, the area with the wash basin has dimensions of 110cm x 169cm.
    • The ensuite has a wheel in shower.
    • There is room for a wheelchair user to manoeuvre in the shower.
    • There is a fixed shower head and a separate adjustable shower head.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 48cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a low colour contrast.
    • There are no dropdown rails for the shower.
    • There is no emergency alarm.

Gym (18th Floor)

  • The gym is located at the rear of the 18th floor.
  • There is step-free access via a ramp into the gym.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide.
  • There are no handrails for the ramp.
  • There is a key fob/card reader at a height of 110cm.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 85cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is not staffed.
  • The flooring is shiny.
  • The walls and floor colour contrast varies between low and high.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights and cable resistance machines.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels vary due to the use of large glazed walls.