Access Guide
Toilet and Changing Facilities
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Toilet Facilities
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- There are 9 toilets with adaptations.
- The toilets with adaptations are located in the lobby female and male toilet facilities, in Building 6 on level 1, in the Water Resort, in the male and female locker rooms, in the restaurants male and female toilet facilities, and in the arcade (shared).
- The transfer space varies between left and right in the toilets with adaptations.
- Female and male step-free standard toilet facilities are located in the lobby toilet facilities, in Building 6 on level 1, in the Water Resort locker rooms, by the restaurants, and in the arcade.
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Changing Facilities
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- Changing facilities with adaptations are located in the Water Resort locker room changing areas.
- Standard changing facilities are located in the Water Resort locker room changing areas.
- Parent and baby changing facilities are located in the lobby toilet facilities, and in the Water Resort locker room changing areas.
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Washroom and Shower Facilities
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- Shower facilities with adaptations are located in the gender neutral toilet with adaptations, and in the female and male locker room changing areas.
- Standard shower facilities are located in the male and female locker room changing areas, and poolside.
Food and Drink (Paco's, Starbucks and Aloha Scoops)
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Restaurant Bar Café 1
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- Paco's Mobile Bar and Food is located by the main pool.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- Paco's mobile van has a serving hatch both in the pool area, and outside opposite the lobby.
- There is step-free level access throughout all areas.
- Counters include: bars.
- None of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: wall-mounted, handheld and mobile phone app.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and high stools.
- Furniture available in this area includes: tables and high tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- There is artificial grass to the area outside the pool area.
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Restaurant Bar Café 2
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- Starbucks is located in Building 6, on level 1.
- The most accessible route has a slight ramp.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors open towards you.
- The doors have a low colour contrast.
- The doors require effort to open.
- There is a small lip on the threshold of the opening.
- The width of the opening is 166cm.
- There is step-free level access throughout all areas.
- There is a service counter.
- The surface height is 86cm.
- Menu types include: wall-mounted (digital) and countertop.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The flooring is patterned.
- Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and high stools.
- Furniture available in this area includes: tables, coffee tables, high tables and long tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
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Restaurant Bar Café 3
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- Aloha Scoops is located in Building 6, on level 1.
- The most accessible route has a slight ramp.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- Aloha Scoops is closed Monday to Thursday.
- There is a single manual door.
- The door opens towards you.
- The door has a low colour contrast.
- The door requires effort to open.
- The width of the opening is 82cm.
- There is step-free level access throughout all areas.
- There is a service counter.
- The surface height is 86cm.
- Menu types include: wall-mounted (digital) and countertop.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and high stools.
- Furniture available in this area includes: tables and high tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Food and Drink (Tradewinds Restaurant, Callaloo Grille, and Wet Rooster Bar)
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Restaurant Bar Café 1
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- Tradewinds Restaurant is located in the Water Resort area.
- The most accessible route has a slight ramp.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- This restaurant is open for breakfasts only.
- There are double manual doors.
- The doors open towards you.
- The doors have a low colour contrast.
- The doors require effort to open.
- There is a small lip on the threshold of the opening.
- The width of the opening is 165cm.
- There is step-free level access throughout all areas.
- Counters include: self-service counters and a payment counter.
- Some of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The flooring is shiny.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
- There is a full ingredient list menu available for prepared meals.
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Restaurant Bar Café 2
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- Callaloo Grille is located in the Water Resort area.
- The most accessible route has a slight ramp.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- Tradewinds Restaurant and Callaloo Grille share an entrance.
- There is step-free level access throughout all areas.
- Counters include: self-service counters, a bar and a payment counter.
- Some of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop, touchscreen and handheld.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The flooring is shiny.
- Seating available in this area includes: chairs without armrests and high stools.
- Furniture available in this area includes: tables and high tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There are 3 self-service ordering touchscreens, which are 102cm to 137cm high.
- The self-service area has low and high shelving, and tall fridges with self-closing doors.
- There is a full ingredient list menu available for prepared meals.
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Restaurant Bar Café 3
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- The Wet Rooster Bar is located in the Water Resort area.
- The most accessible route has a slight ramp.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- The bar is located next to the Water Park.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 110cm.
- Menu types include: handheld.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests, sofas and high stools.
- Furniture available in this area includes: tables, coffee tables and high tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
- There is artificial grass around some of the sofa seating.
- There is a full ingredient list menu available for prepared meals.
Toilet with Adaptations (Water Resort Restaurants - Male - Left Hand Transfer)
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Location
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- The toilet surveyed is located in the male restroom between the Trade Winds Restaurant and the Callabaloo Grill.
- There is a similar cubicle in the female restroom adjacent but with right hand transfer.
- The distance from the Water Resort main access point is 65m.
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Route
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- The most accessible route to the toilet has a slight ramp.
- There is a manual door along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens inwards and has a low colour contrast.
- The door requires effort to open.
- The width of the opening is 84cm.
- There is a second door.
- The door opens inwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 88cm.
- The door has a lever twist lock.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 272cm (width) x 172cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 120cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a medium colour contrast.
- There is no vertical grab rail for the toilet.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 46cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 45cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 78cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a low colour contrast.
- The soap dispenser is 109cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a high colour contrast.
- The towel dispenser is 113cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are no coat hooks.
- The walls and floor colour contrast varies between low and high.
- Lighting levels vary due to there being different types of lights in the space.
