Access Guide
Toilet and Changing Facilities
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Toilet Facilities
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- There are 9 toilets with adaptations.
- The toilets with adaptations are located in the lobby female and male toilet facilities, in Building 6 on level 1, in the Water Resort, in the male and female locker rooms, in the restaurants male and female toilet facilities, and in the arcade (shared).
- The transfer space varies between left and right in the toilets with adaptations.
- Female and male step-free standard toilet facilities are located in the lobby toilet facilities, in Building 6 on level 1, in the Water Resort locker rooms, by the restaurants, and in the arcade.
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Changing Facilities
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- Changing facilities with adaptations are located in the Water Resort locker room changing areas.
- Standard changing facilities are located in the Water Resort locker room changing areas.
- Parent and baby changing facilities are located in the lobby toilet facilities, and in the Water Resort locker room changing areas.
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Washroom and Shower Facilities
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- Shower facilities with adaptations are located in the gender neutral toilet with adaptations, and in the female and male locker room changing areas.
- Standard shower facilities are located in the male and female locker room changing areas, and poolside.
Pools (Main)
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Pool 1
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- The main pool is located to the rear of the lobby in the centre of the grounds.
- There is level access on the paths to the pool area.
- There is step-free access to the pool area.
- The accessible entry into the Water Park is via the gate opposite the Front Desk.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- Access into the water is via 5 steps.
- There is a central handrail.
- The handrail is easy to grip.
- The steps have some clear markings.
- The following adaptations are available for disabled people: a hydraulic hoist.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers and a bar.
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Pool 2
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- The spa pool is located next to the main pool.
- There is level access on the paths to the pool area.
- There is step-free access to the pool area.
- This is an outdoor relaxation pool.
- There is step-free level access throughout this area.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- Access into the water is via 4 steps.
- There is a central handrail.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The steps have some clear markings.
- The following adaptations are available for disabled people: a hydraulic hoist.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers and a bar.
Gym (Building 6, Level 1 - Fitness Center)
- The gym is located in Building 6, in the level 1 corridor opposite Starbucks.
- There is step-free level access into the gym.
- There is a key fob/card reader at a height of 116cm.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 84cm.
- The door has a high colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- The gym is not staffed.
- The walls and floor have a high colour contrast.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights.
- There is not a hearing assistance system.
- There may be background noise in this room.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Building 6, Level 1 - Left Hand Transfer)
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Location
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- The toilet surveyed is located in Building 6, in the Level 1 corridor opposite Starbucks.
- The distance from the main reception is 200m.
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Route
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- The most accessible route to the toilet has a slight ramp.
- There is a manual door along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 83cm.
- The door has a push button lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 235cm (width) x 221cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 78cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a high colour contrast.
- There is no vertical grab rail for the toilet.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 52cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 83cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a low colour contrast.
- The soap dispenser is 119cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a high colour contrast.
- The towel dispenser is 117cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are no coat hooks.
- The walls and floor have a high colour contrast.
- Lighting levels were even at the time of the survey.
- There is a second towel dispenser above the waste bin at a height of 102cm high.
Shop (Water Park Front Desk and Shop)
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Access to the Shop
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- There is step-free level access into the shop.
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Shop
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- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 150cm - 180cm.
- The majority of product aisle widths are under 120cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins and product displays.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and self-closing (pull handle) display cabinets.
- There is background noise.
- Lighting levels were even at the time of the survey, with unshaded light sources.
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Payment Counters and Checkouts
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- The payment counter is located at the front of the shop.
- Signage is not provided for the counter.
- The height of the counter is 101cm.
- There is a lowered section at the counter.
- The height of the lowered section is 75cm.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The payment machine is portable.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey.
- The counter is used as the front desk for day visitors to the water park.
Toilet with Adaptations (Water Resort - All Gender and Accessible Shower - No Transfer Space)
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Location
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- The toilet surveyed is located in the Water Resort, next to the Water Park Front Desk.
- The distance from the main access point opposite Building 6 is 30m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 83cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 183cm (width) x 243cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is not a lateral transfer space next to the toilet.
- There is a lever flush for the toilet.
- The flush is on the right as you face the toilet.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a varying colour contrast.
- There is no vertical grab rail for the toilet.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 46cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 50cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 83cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a low colour contrast.
- The soap dispenser is 108cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a high colour contrast.
- The towel dispenser is 112cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are no coat hooks.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were even at the time of the survey, with unshaded light sources.
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Shower Facilities
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- There is a wheel in shower in the cubicle.
- There is room for a wheelchair user to manoeuvre in the shower.
- There is no emergency alarm.
- There is an adjustable shower head which can also be detached.
- The shower controls are twist turn mixer.
- There is a flip-down shower seat.
- The shower seat is 43cm from the floor.
- There is a grab rail for the shower.
- The grab rail for the shower has a medium colour contrast.
- There are no dropdown rails for the shower.
Changing Area (Water Resort - Locker Rooms)
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Changing Area
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- The female and male changing area was surveyed.
- The changing area surveyed is located at the front of the Water Park, to the right of the Front Desk.
- The distance from the Water Resort main access point is 35m.
- The most accessible route to the changing area has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the changing area.
- There is an opening without doors.
- The width of the opening is 132cm.
- Facilities in this area include: toilets, showers, a changing bench and baby change facilities.
- The height of the baby change facility when in use is 80cm.
- Lighting levels were even at the time of the survey.
- There are lockers of various heights in the corridor outside the locker rooms.
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Toilet Facilities
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- There is step-free level access to the toilet facilities.
- Ambulant toilet facilities are not available.
- Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
- The wash basin has a lever mixer tap.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is an adjustable shower head which can also be detached.
- The shower controls are twist turn mixer.
- There is a shower seat.
- The shower seat is 48cm from the floor.
- There are grab rails for the shower.
- The grab rails for the shower have a medium colour contrast.
- There are no dropdown rails for the shower.
- There is a toilet with adaptations in both male and female locker rooms.
Toilet with Adaptations (Water Resort - Male Locker Rooms - Left Hand Transfer)
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Location
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- The toilet surveyed is located in the male locker room. There is a similar cubicle in the female locker room but with a right hand transfer space.
- The distance from the main Water Resort access point is 50m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- The signage is at the entrance to the locker rooms. There is none on the cubicle door.
- There is Braille, tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 87cm.
- The door has a sliding bolt lock.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 220cm (width) x 154cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 90cm (from the side of the toilet pan).
- There is a lever flush for the toilet.
- The flush is on the transfer side.
- There are horizontal grab rails on both sides of the toilet.
- The horizontal grab rails have a varying colour contrast.
- There is no vertical grab rail for the toilet.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 45cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 50cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 85cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 128cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a high colour contrast.
- The towel dispenser is 140cm from the floor.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There is one coat hook.
- The coat hook is 142cm from the floor.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were even at the time of the survey.
- Shower facilities and baby change units are available in the locker rooms.
Water Park
- The water park is located at the rear of the Water Resort.
- The distance to the water park from the nearest Water Resort access point is 25m.
- The most accessible route to the water park has step-free level access.
- There is a manual door along the most accessible route.
- There is step-free level access into the water park.
- Level access is via the accessible gate only.
- There are gates between the pools and the water park with child proof latches.
- There is step-free level access throughout the circulation areas of the water park.
- Some flooring is patterned.
- There is background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is consistent throughout.
- Seating available in the water park includes: chairs with armrests, chairs without armrests, sofas and sun loungers.
- The water park features include: waterslides, swimming pools, a splash park, an indoor pool, an outdoor pool and a water playground.
- All slides have stepped access.
- The park is in 3 areas, with access restricted depending on height.
- Minnows Lagoon is for all ages.
- The Cyclone pool is for taller children and adults.
- Parrots Perch, Over the Falls, Boomerang Slide, and Surfer's Splash are for adults and older children.
