Access Guide
Toilet and Changing Facilities
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Toilet Facilities
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- There are 7 toilets with adaptations.
- The toilets with adaptations are located to the rear of the lobby area, on level -1, between the Guéliz Restaurant and the spa reception, near the outdoor pool, near the indoor pool, on the roof deck, at the Tagine Restaurant and at the Salia Restaurant.
- The transfer space varies between toilets with adaptations.
- Ambulant toilet facilities are located within the changing areas, opposite the gym entrance.
- Female and male step-free standard toilet facilities are located to the rear of the lobby area, near the outdoor pool, between the Guéliz Restaurant and the spa reception, on level -1, at the Tagine Restaurant and at the Salia Restaurant.
- Gender neutral step-free standard toilet facilities are located near the indoor pool and on the roof deck.
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Changing Facilities
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- Standard changing facilities are located opposite the entrance to the gym.
- Parent and baby changing facilities are located near the standard toilet facilities, in the toilets with adaptations in the Salia and Tagine Restaurants.
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Washroom and Shower Facilities
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- Standard shower facilities are located within the changing area opposite the gym entrance and also beside the main and infinity pools.
Food and Drink (Guéliz, Yushan, Sabarosa and Salia Restaurants)
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Restaurant Bar Café 1
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- Guéliz Restaurant is located on Level -1 of the hotel, below the main reception level.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors are permanently held open.
- The doors have a low colour contrast.
- The width of the opening is 166cm.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the upper seating level, near the welcome desk.
- The following areas have step-free access via ramps: the main seating area to the left as you approach the buffet area.
- Counters include: self-service counters.
- Some of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop.
- The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny and patterned.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary due to the size of the space.
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Restaurant Bar Café 2
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- Yushan Restaurant is located on the roof deck of the hotel.
- Doors are held open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors open away from you.
- The doors have a low colour contrast.
- The doors require effort to open.
- One of the doors was locked at the time of the survey but can be opened on request.
- The width of the opening is 74cm.
- There is step-free level access throughout all areas.
- Counters include: self-service counters.
- All counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop.
- The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary due to the use of large glazed walls.
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Restaurant Bar Café 3
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- Sabarosa Restaurant is located on the roof deck of the hotel.
- Doors are held open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors are permanently held open.
- The doors have a high colour contrast.
- One of the doors was locked at the time of the survey but can be opened on request.
- The width of the opening is 71cm.
- There is step-free level access throughout all areas.
- Counters include: self-service counters.
- Some of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop.
- The following are available: gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary due to the use of large glazed walls.
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Restaurant Bar Café 4
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- Salia Restaurant is located to the right hand side of the main swimming pool area.
- The most accessible route has slight ramps.
- There is a manual door to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors open away from you.
- The doors have a high colour contrast.
- The doors require effort to open.
- One of the doors was locked at the time of the survey but can be opened on request.
- The width of the opening is 90cm.
- There is step-free level access throughout all areas.
- Menu types include: handheld.
- The following are available: gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is patterned.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary due to the use of large glazed walls.
Toilet with Adaptations (Salia Restaurant - No Transfer Space)
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Location
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- The toilet surveyed is located to the rear of the Salia Restaurant.
- The distance from the restaurant entrance is 20m.
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Route
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- The most accessible route to the toilet has a slight ramp.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 101cm.
- There is a second door.
- The door opens outwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 83cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 125cm (width) x 184cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is not a lateral transfer space next to the toilet.
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is a horizontal grab rail on the left as you face the toilet.
- The horizontal grab rail has a low colour contrast.
- There is a vertical grab rail on the left as you face the toilet.
- The vertical grab rail has a low colour contrast.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 42cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 62cm from the floor.
- The wash basin has a sensor tap.
- The wash basin and tap can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 101cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low colour contrast.
- The hand dryer is 96cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 100cm.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were even at the time of the survey.
Food and Drink (Tagine and Rivaj Restaurants, Plus Lounge and Café Mazoc)
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Restaurant Bar Café 1
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- Tagine Restaurant is located externally, around to the left as you exit via the hotel entrance.
- The most accessible route has steep slopes.
- Doors are held open along the most accessible route.
- This route has uneven surfaces and narrow walkways.
- There is ramped access into this area.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide.
- The ramp does not have handrails.
- There are double manual doors.
- The doors open away from you.
- The doors have a low colour contrast.
- The doors require effort to open.
- One of the doors was locked at the time of the survey but can be opened on request.
- The width of the opening is 75cm.
- There is step-free level access throughout all areas.
- Counters include: self-service counters.
- None of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop.
- The following are available: gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The flooring is patterned.
- Seating available in this area includes: chairs with armrests and benches.
- Some seating is fixed.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
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Restaurant Bar Café 2
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- Rivaj Restaurant is located on the roof deck of the hotel.
- Doors are held open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 107cm.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary due to the use of large glazed walls.
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Restaurant Bar Café 3
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- Plus Lounge is located to the left before you exit the hotel towards the swimming pool area.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors open away from you.
- The doors have a low colour contrast.
- The doors require effort to open.
- One of the doors was locked at the time of the survey but can be opened on request.
- The width of the opening is 87cm.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the rear upper seating area.
- Counters include: self-service counters and a bar.
- All counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop.
- The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests, armchairs, sofas and benches.
- Some seating is fixed.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary due to there being different types of lights in the space.
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Restaurant Bar Café 4
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- Café Mazoc is located to the right of the reception lobby as you enter the hotel.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps: the outdoor seating area.
- There is a service counter.
- The surface height is 121cm.
- Menu types include: handheld.
- The following are available: drinking straws and takeaway cups.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny and patterned.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary due to the use of large glazed walls.
Toilet with Adaptations (Tagine Restaurant - Right Hand Transfer)
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Location
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- The toilet surveyed is located to the front right of the Tagine Restaurant.
- The distance from the restaurant entrance is 10m.
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Route
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- The most accessible route to the toilet has a slight ramp.
- There is a manual door along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 85cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
View
- The dimensions of the cubicle are 148cm (width) x 204cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 87cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a high colour contrast.
- The toilet seat is 44cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder is located on the dropdown rail.
- The wash basin has a sensor tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- There are vertical grab rails on both sides of the wash basin.
- The wash basin grab rails have a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 98cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high colour contrast.
- The hand dryer is 82cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin.
- There is one coat hook.
- The coat hook is 130cm from the floor.
- The height of the baby change facility when in use is 97cm.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Food and Drink (Kosy Terrace, Rooftop Bar, Pool Bar and Salia Bar)
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Restaurant Bar Café 1
View
- Kosy Terrace is located to the rear of the lobby area, on the terrace to the left.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is ramped access into this area.
- The ramp has a slight gradient.
- The ramp is over 150cm wide.
- The ramp does not have handrails.
- There are double manual doors.
- The doors open away from you.
- The doors have a high colour contrast.
- The doors require effort to open.
- One of the doors was locked at the time of the survey but can be opened on request.
- The width of the opening is 67cm.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 109cm.
- Menu types include: handheld.
- The following are available: drinking straws.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary according to time of day.
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Restaurant Bar Café 2
View
- The Rooftop Bar is located on the roof deck of the hotel.
- Doors are held open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the upper seating area, to the left of the bar counter.
- There is a bar.
- The surface height is 113cm.
- The following are available: drinking straws.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: sofas and high stools.
- Furniture available in this area includes: coffee tables and high tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary according to time of day.
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Restaurant Bar Café 3
View
- The Pool Bar is located to the left of the main swimming pool area.
- The most accessible route has a step.
- There is a manual door to open along the most accessible route.
- This route has uneven surfaces.
- There is ramped access into this area.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide.
- There are handrails on both sides, that are within reach.
- There is open plan access.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 112cm.
- The following are available: drinking straws.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary according to time of day.
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Restaurant Bar Café 4
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- Salia Pool Bar is located to the right of the main swimming pool area.
- The most accessible route has slight ramps.
- There is a manual door to open along the most accessible route.
- This route has uneven surfaces.
- There is ramped and stepped access into this area.
- The ramp has a slight gradient.
- There are 3 steps.
- There are handrails on both sides.
- The steps are unmarked.
- The ramp bypasses the steps.
- There is open plan access.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 120cm.
- The following are available: drinking straws.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary according to time of day.
