Access Guide
Toilet and Changing Facilities
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Toilet Facilities
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- There are 7 toilets with adaptations.
- The toilets with adaptations are located to the rear of the lobby area, on level -1, between the Guéliz Restaurant and the spa reception, near the outdoor pool, near the indoor pool, on the roof deck, at the Tagine Restaurant and at the Salia Restaurant.
- The transfer space varies between toilets with adaptations.
- Ambulant toilet facilities are located within the changing areas, opposite the gym entrance.
- Female and male step-free standard toilet facilities are located to the rear of the lobby area, near the outdoor pool, between the Guéliz Restaurant and the spa reception, on level -1, at the Tagine Restaurant and at the Salia Restaurant.
- Gender neutral step-free standard toilet facilities are located near the indoor pool and on the roof deck.
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Changing Facilities
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- Standard changing facilities are located opposite the entrance to the gym.
- Parent and baby changing facilities are located near the standard toilet facilities, in the toilets with adaptations in the Salia and Tagine Restaurants.
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Washroom and Shower Facilities
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- Standard shower facilities are located within the changing area opposite the gym entrance and also beside the main and infinity pools.
Pools (Main, Children's Activity, Children's and Infinity)
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Pool 1
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- The main pool is located in the centre of the hotel grounds.
- There are ramps and a step leading to the pool area.
- There is step-free access around the pool area via wooden bridges over the pool.
- There is ramped access at each end of the bridges and the surfaces are uneven.
- This is an outdoor pool.
- There is step-free level access throughout the majority of this area.
- The following areas have stepped access: the raised sun deck near the pool bar.
- The following areas have step-free access via ramps: the sun decks across the raised bridges, and the sun deck at the far side of the pool.
- Access around the pool area may include uneven surfaces and narrow walkways.
- Seating available around the pool includes: chairs with armrests and sun loungers.
- There is not an emergency alarm poolside.
- The pool has step-free access via hoist only.
- Alternatively, access into the water is via 8 steps.
- There are handrails on both sides.
- The handrails are easy to grip.
- The step is clearly marked.
- The following adaptations are available for disabled people: a manual hoist.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: a jacuzzi, a children's pool, poolside showers and a bar.
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Pool 2
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- The children's activity pool is located on the upper level of the outside pool area.
- There is stepped access to the pool area.
- This is an outdoor splash park with waterslides.
- There is step-free level access throughout this area.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- The pool is not staffed and does not have a lifeguard.
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Pool 3
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- Th children's pool is located to the left as you enter the main pool area.
- There is stepped access to the pool area.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers and a bar.
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Pool 4
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- The infinity pool is located on the rooftop of the hotel.
- There is step-free level access via lift to this pool area.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Seating available around the pool includes: chairs with armrests and sun loungers.
- There is not an emergency alarm poolside.
- Access into the water is via 7 steps.
- There are no handrails for the steps.
- The steps have some clear markings.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers.
Toilet with Adaptations (Outdoor Pool - Right Hand Transfer)
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Location
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- The toilet surveyed is located to the right of the pool bar.
- The distance from the hotel exit door is 50m.
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Route
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- The most accessible route to the toilet has slight ramps.
- There are no doors to open along the most accessible route.
- This route has uneven surfaces.
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Access
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- There is step-free access via ramp into the facility.
- The ramp has a slight gradient.
- The ramp is over 150cm wide.
- There are no handrails for the ramp.
- There is pictorial signage on or near the door.
- The door opens inwards and has a medium colour contrast.
- The door requires effort to open.
- The width of the opening is 96cm.
- The door has a twist lock.
- Internally the door has a medium colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 156cm (width) x 350cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet.
- The lateral transfer space is 90cm (from the side of the toilet pan).
- There is a wall sensor flush for the toilet.
- The flush is on the wall above the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high colour contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a low colour contrast.
- The toilet seat is 50cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder is located on the dropdown rail.
- The wash basin has a push tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 86cm from the floor.
- There is a vertical grab rail on the right side of the wash basin.
- The wash basin grab rail has a high colour contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 128cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a medium colour contrast.
- The hand dryer is 104cm from the floor.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has no disposal facilities.
- There are no coat hooks.
- The walls and floor colour contrast varies between low and high.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Toilet with Adaptations (Roof Deck - Left Hand Transfer)
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Location
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- The toilet surveyed is located on the roof deck of the hotel.
- The distance from the lift is 10m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 93cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 191cm (width) x 211cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 124cm (from the side of the toilet pan).
- There is a wall sensor flush for the toilet.
- The flush is on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 54cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a medium colour contrast.
- The toilet roll holder is 53cm from the floor.
- The wash basin has a push tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 79cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a medium colour contrast.
- The soap dispenser is 97cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low colour contrast.
- The hand dryer is 114cm from the floor.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has no disposal facilities.
- There is one coat hook.
- The coat hook is 126cm from the floor.
- The walls and floor have a low colour contrast.
- Lighting levels were low at the time of the survey.
Spa
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About
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- The spa is located on levels 0 and -1.
- Facilities available include; a swimming pool, a hot tub, a gym, a sauna, a steam room, treatment rooms, changing rooms and a toilet with adaptations.
- The spa has the following floors: -1 and 0.
- Step-free access to other floors is via standard passenger lift.
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Getting Around
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- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the weight rooms in the gym and the jacuzzi in the indoor pool area.
- There is background noise in some areas of the venue.
- There is wayfinding signage.
- Signage is clearly visible with high contrasting colours.
- Seating available in the building includes: chairs with armrests, armchairs, benches and relaxation beds.
- Lighting levels were low at the time of the survey.
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Reception
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- There is step-free level access to the reception.
- The height of the reception desk is 110cm.
- There is not a lowered section at the desk.
- The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- There may be background noise in this area.
- Lighting levels were even at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: sofas.
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Sauna
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- The sauna is located on the lower level of the spa area, beyond the indoor pool.
- The most accessible route to the sauna has a lift.
- There are manual doors along the most accessible route.
- This route has narrow walkways.
- There is pictorial and written text signage on or near the door.
- There is step-free level access into the sauna.
- There is a single manual door.
- The door opens towards you.
- The door requires effort to open.
- The width of the opening is 62cm.
- The door has a low colour contrast.
- There is no emergency alarm.
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Steam Room
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- The steam room is located on the lower level of the spa area, beyond the indoor pool.
- The most accessible route to the steam room has a lift.
- There are manual doors along the most accessible route.
- This route has narrow walkways.
- There is pictorial and written text signage on or near the door.
- There is one step to the steam room.
- There are no handrails for the steps.
- The step is unmarked.
- The height of the step is not between 15cm and 18cm.
- The height of the step is 6cm.
- There is a single manual door.
- The door opens towards you.
- The door requires effort to open.
- The width of the opening is 66cm.
- The door has a low colour contrast.
- There is no emergency alarm.
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Treatment Room
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- There is step-free level access into the treatment room.
- There is a single manual door to the Pearl Spas treatment room area.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 79cm.
- The door has a low colour contrast.
- Guests are escorted into the treatment room area by a member of staff.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 73cm.
- The door has a high colour contrast.
- There is space for an assistance dog to rest.
- There is no emergency alarm.
- The walls and floor have a low colour contrast.
- The treatment table is free standing at a fixed height.
- The length of the treatment table is 200cm.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were low at the time of the survey.
Changing Area
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Changing Area
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- The female and male changing area was surveyed.
- The changing area surveyed is located to the left as you enter the gym area beyond the spa reception.
- The distance from the lift is 15m.
- The most accessible route to the changing area has step-free level access.
- There is a manual door along the most accessible route.
- There is step-free access via ramp into the changing area.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide.
- There are no handrails for the ramp.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 73cm.
- The door has a high colour contrast.
- Internally the door has a high colour contrast.
- Facilities in this area include: toilets, showers, a changing bench and lockers.
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Toilet Facilities
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- There is step-free level access to the toilet facilities.
- An ambulant toilet cubicle is available.
- The cubicle does not have vertical grab rails.
- The cubicle does not have horizontal grab rails.
- It has a dropdown rail on the right.
- Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
- The wash basin has a lever mixer tap.
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Shower Facilities
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- There is step-free level access to the shower facilities.
- There is a fixed shower head.
- The shower controls are lever mixer.
- There is no shower seat.
- There is a grab rail for the shower.
- The grab rail for the shower has a high colour contrast.
- There are no dropdown rails for the shower.
- There is a dropdown rail on the left for the male ambulant toilet in the male changing area.
- There is stepped access to the shower cubicles in the male changing area.
Gym
- The gym is located on level 0 of the spa, opposite the spa reception.
- There is step-free level access into the gym.
- There is a key fob/card reader at a height of 144cm.
- There is a single manual door.
- The door opens towards you.
- The door requires effort to open.
- There is a locked extension leaf.
- The width of the opening is 103cm.
- The door has a low colour contrast.
- There is not step-free level access throughout.
- The following areas have stepped access: the free weights area.
- There are no doors to open along circulation routes.
- Access throughout may include moveable physical obstructions.
- There is room for a wheelchair user to manoeuvre.
- The gym is staffed at specific times.
- The walls and floor colour contrast varies between low and high.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights.
- There is not a hearing assistance system.
- There is background noise in this room which varies depending on the time of day.
- Lighting levels were even at the time of the survey.
Indoor Pool
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Pool 1
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- This pool is located on the lower level of the spa.
- There is step-free level access via lift to this pool.
- There are manual doors along the most accessible route.
- This is an indoor pool.
- There is step-free level access throughout the majority of this area.
- The following areas have stepped access: the Jacuzzi.
- Access around the pool area may include narrow walkways.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- Lighting levels vary due to there being different types of lights in the space.
- Access into the water is via 8 steps.
- There is a handrail on the right going down.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The steps have some clear markings.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: a jacuzzi and a children's pool.
Toilet with Adaptations (Lower Spa Level - Indoor Pool - Left Hand Transfer)
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Location
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- The toilet surveyed is located on the lower spa level, beyond the indoor pool.
- The distance from the lift is 35m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are manual doors along the most accessible route.
- This route has narrow walkways.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 90cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 132cm (width) x 370cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 113cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There is no dropdown grab rail for the toilet.
- The toilet seat is 40cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The toilet roll holder is 67cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 85cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a soap dispenser, however it is not wall mounted.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high colour contrast.
- The hand dryer is 90cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 182cm from the floor.
- The walls and floor have a medium colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
