Access Guide
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- The toilets with adaptations are located on levels 1 and 0.
- The transfer space varies between left and right in the toilets with adaptations.
- There is a public toilet with adaptations next to Acosta Restaurant.
- Female and male step-free standard toilet facilities are located on levels 1 and 0.
- Female and male standard toilet facilities with stepped access are located in the grounds next to the main pool.
- There are public standard toilets on the beach next to Acosta Restaurant.
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Changing Facilities
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- Standard changing facilities are located in the spa area.
- Parent and baby changing facilities are located within the level 1 and 0 toilets with adaptations and the poolside standard toilets.
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Washroom and Shower Facilities
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- Standard shower facilities are located within the poolside standard toilets and the spa.
Food and Drink (Building - Gustatio, Migratory Bar, Antonino's and Haute Living)
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Restaurant Bar Café 1
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- Gustatio is located on level 0, to the right of the lobby area. Access from the lift is via Antonino's.
- The most accessible route has step-free level access.
- There is a manual door to open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via slopes: additional seating.
- Counters include: self-service counters.
- None of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop.
- The following are available: drinking straws.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests, armchairs and sofas.
- Some seating is fixed.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
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Restaurant Bar Café 2
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- Migratory Bar is located on Level 1, opposite the reception area.
- The most accessible route has step-free level access.
- Doors are held open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 110cm.
- Menu types include: handheld.
- The following are available: drinking straws.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny.
- Seating available in this area includes: armchairs, sofas and high stools.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary due to the use of large glazed walls.
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Restaurant Bar Café 3
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- Antonino's is located on level 0, ahead after you exit the lift.
- The most accessible route has step-free level access.
- Doors are held open along the most accessible route.
- There is step-free level access into this area.
- There is a single manual door.
- The door opens towards you.
- The door has a high colour contrast.
- The door is easy to open.
- The width of the opening is 85cm.
- There is also an entrance to the restaurant next to the lobby area near the stairs.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 115cm.
- Menu types include: handheld.
- The following are available: drinking straws.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny.
- Seating available in this area includes: chairs with armrests, armchairs, sofas and high stools.
- Some seating is fixed.
- Furniture available in this area includes: tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area which varies depending on the time of day.
- Lighting levels vary due to the use of large glazed walls.
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Restaurant Bar Café 4
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- Haute Living Room is located on level 0, along the corridor to the right of the lobby.
- The most accessible route has step-free level access.
- Doors are held open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors open towards you.
- The doors have a high colour contrast.
- The doors are easy to open.
- One of the doors was locked at the time of the survey.
- The width of the opening is 78cm.
- There is a key card reader to access the room at a height of 140cm.
- There is step-free level access throughout all areas.
- Counters include: self-service counters.
- Some of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop.
- The following are available: drinking straws.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny.
- Seating available in this area includes: chairs without armrests and sofas.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Toilet with Adaptations (Level 0 - between Gustatio and Antonino's Restaurants - Transfer Both Sides)
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Location
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- The toilet surveyed is located on level 0, between the two restaurants.
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Route
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- The most accessible route to the toilet has a steep ramp.
- There is a manual door along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens by sliding and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 93cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 220cm (width) x 223cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is lateral transfer space on both sides of the toilet, however they are obstructed.
- The lateral transfer space on the left is 100cm (from the side of the toilet pan).
- The lateral transfer space on the right is 90cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There are dropdown grab rails on both sides of the toilet.
- The dropdown grab rails have a medium colour contrast.
- The toilet seat is 42cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder is located on the dropdown rail.
- The wash basin has a sensor tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 89cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 94cm from the floor.
- There are paper towels for drying hands.
- There is not a hand dryer.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a nappy/incontinence items bin.
- There is one coat hook.
- The coat hook is 115cm from the floor.
- The height of the baby change facility when in use is 92cm.
- The walls and floor have a low colour contrast.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Level 1 - Lobby Corridor - near to Migratory Bar and Haute Living Room - Transfer Both Sides )
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Location
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- The toilet surveyed is located to the right of the lobby along the corridor.
- The distance from the entrance is 20m.
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Route
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- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens by sliding and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 94cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 215cm (width) x 315cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is lateral transfer space on both sides of the toilet, however they are obstructed.
- The lateral transfer space on the left is 90cm (from the side of the toilet pan).
- The lateral transfer space on the right is 90cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There are dropdown grab rails on both sides of the toilet.
- The dropdown grab rails have a high colour contrast.
- The toilet seat is 43cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder is located on the dropdown rail.
- The wash basin has a sensor tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 88cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 110cm from the floor.
- There are paper towels for drying hands.
- There is not a hand dryer.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a nappy/incontinence items bin.
- There is one coat hook.
- The coat hook is 115cm from the floor.
- The height of the baby change facility when in use is 97cm.
- The walls and floor have a low colour contrast.
- Lighting levels were even at the time of the survey.
Food and Drink (Grounds - Estrella, Blend, Sora and Acosta)
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Restaurant Bar Café 1
View
- Estrella Pool Bar is located at the centre of the grounds, next to the main pool and beach pool.
- The most accessible route has steep ramps.
- There is a manual door to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 108cm.
- Menu types include: handheld.
- The following are available: drinking straws and takeaway cups.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and high stools.
- Furniture available in this area includes: tables and high tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
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Restaurant Bar Café 2
View
- Blend is located at the centre of the grounds.
- The most accessible route has steep ramps.
- There is a manual door to open along the most accessible route.
- There is ramped access into this area.
- The ramp has a steep gradient.
- The ramp is between 75cm and 150cm wide.
- There are handrails on both sides, that are within reach.
- There is open plan access.
- There are doors from the terrace seating to the internal seating.
- The doors are double width and open towards you to a width of 170cm.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps: the internal seating area.
- Menu types include: handheld.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary according to time of day.
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Restaurant Bar Café 3
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- Sora is located at the centre of the grounds, on the opposite side of the lake.
- The most accessible route has steep ramps.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- Access from the path to the bar is via the grass.
- There is open plan access.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 135cm.
- Menu types include: wall-mounted.
- The following are available: drinking straws.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests, sofas and high stools.
- Furniture available in this area includes: coffee tables.
- There may be background noise in this area.
- Lighting levels vary according to time of day.
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Restaurant Bar Café 4
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- Acosta is located on the beach outside of the hotel grounds.
- The route from the grounds crosses some quiet roads. There are dropped kerbs at the crossing points.
- There is a path through the beach car park.
- There is a bridge with a steep gradient to cross the river.
- After the bridge there is a long slight slope leading towards the beach.
- Acosta is located to the left of the walkway.
- The most accessible route has a steep ramp.
- There is a manual door to open along the most accessible route.
- There is ramped access into this area.
- The ramp has a slight gradient.
- The ramp is over 150cm wide.
- There are handrails on both sides, that are within reach.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- The is an opening to access the external dining terrace which is 125cm wide and then a single door to access the internal seating area which is held open and 90cm wide.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 118cm.
- Menu types include: wall-mounted and handheld.
- The following are available: drinking straws.
- There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and benches.
- Some seating is fixed.
- Furniture available in this area includes: tables, coffee tables and high tables.
- Some tables are fixed.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
- A public toilet with adaptations and standard toilet facilities are located next to Acosta, these are operated by Vilamoura Marina.
- The key for the toilet with adaptations can be obtained from their reception next to Acosta.
Toilet with Adaptations (Acosta - No Transfer Space)
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Location
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- The toilet surveyed is located next to Acosta.
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Route
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- The most accessible route to the toilet has steep ramps.
- There is a manual door along the most accessible route.
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Access
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- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 81cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
View
- The dimensions of the cubicle are 220cm (width) x 195cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is not a lateral transfer space next to the toilet.
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There are dropdown grab rails on both sides of the toilet.
- The dropdown grab rails have a low colour contrast.
- The toilet seat is 39cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder can be reached when seated on the toilet.
- The toilet roll holder has a low colour contrast.
- The toilet roll holder is 90cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 85cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a low colour contrast.
- The soap dispenser is 95cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser cannot be reached when seated on the toilet.
- The towel dispenser has a low colour contrast.
- There is a wall mounted hand dryer.
- The hand dryer has a high colour contrast.
- The hand dryer is 99cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a sanitary bin and a pedal bin.
- There are no coat hooks.
- The walls and floor have a high colour contrast.
- Lighting levels were low at the time of the survey.
- There are dropdown rails on both sides of the wash basin with a low colour contrast.
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Shower Facilities
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- There is a shower in the cubicle.
- There is a 3cm step to access the shower tray.
- There is a fixed shower head.
- The shower controls are lever mixer.
- There is no shower seat.
- There are no grab rails for the shower.
- There are no dropdown rails for the shower.
