Access Guide
Toilet and Changing Facilities
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Toilet Facilities
View
- There are 2 toilets with adaptations.
- The toilets with adaptations are located on levels 1 and 0.
- The transfer space varies between left and right in the toilets with adaptations.
- There is a public toilet with adaptations next to Acosta Restaurant.
- Female and male step-free standard toilet facilities are located on levels 1 and 0.
- Female and male standard toilet facilities with stepped access are located in the grounds next to the main pool.
- There are public standard toilets on the beach next to Acosta Restaurant.
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Changing Facilities
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- Standard changing facilities are located in the spa area.
- Parent and baby changing facilities are located within the level 1 and 0 toilets with adaptations and the poolside standard toilets.
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Washroom and Shower Facilities
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- Standard shower facilities are located within the poolside standard toilets and the spa.
Pools (Grounds)
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Pool 1
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- The main pool is located next to the main buildings.
- There are ramps on the route to the pool.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- Access into the water is via 3 steps.
- There is a handrail on the left going down.
- The handrail is easy to grip.
- The steps are clearly marked.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers and a bar.
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Pool 2
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- The beach pool is located to the left of the main pool, next to the lake.
- There are ramps and slopes on the route to the pool.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- The surface around the pool is sand.
- The pool has step-free access via slope.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: a bar.
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Pool 3
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- The Sora adults only pool is located in the grounds opposite the lake.
- There are ramps and slopes on the route to the pool.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- The surface of the area around the pool is grass.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: a bar.
Entrance (Spa Internal - Wet Area)
- This entrance is located along the level 0 corridor.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors.
- The doors open towards you.
- The doors are easy to open.
- The width of the opening is 150cm.
- The doors have a high colour contrast.
- There is a second set of double manual doors.
- The doors are permanently held open.
- The width of the opening is 140cm.
- The doors have a high colour contrast.
Entrance (Spa External - Wet Area)
- This entrance is located to the left of the grounds, near the beach pool.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double manual doors.
- The doors open towards you.
- The doors require effort to open.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The width of the opening is 130cm.
- The doors have a low colour contrast.
Entrance (Spa - Dry Area)
- This entrance is located along the hotel level 0 corridor.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors.
- The doors open away from you.
- The doors are easy to open.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The width of the opening is 150cm.
- The doors have a low colour contrast.
Reception (Dry Area)
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Location
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- The reception is located ahead as you enter.
- The distance from the spa dry area entrance is 3m.
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Route
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- The most accessible route to the reception has step-free level access.
- Doors are held open along the most accessible route.
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Access
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- There is step-free level access to the reception.
- The height of the reception desk is 76cm.
- The reception has mirrors and patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- There is background noise in this area.
- Lighting levels were low at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: sofas.
- Furniture available in this area includes: coffee tables.
Spa
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Getting Around
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- There is step-free level access throughout all areas.
- The wet and dry areas are separated by hotel corridors.
- Some flooring is shiny.
- There is background noise.
- Seating available in the building includes: armchairs and sofas.
- Lighting levels were low at the time of the survey.
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Reception
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- There is step-free level access to the reception.
- The height of the reception desk is 99cm.
- There is not a lowered section at the desk.
- There is not a hearing assistance system.
- There is background noise in this area.
- Lighting levels were low at the time of the survey.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: armchairs and sofas.
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Sauna
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- The sauna is located next to the pool.
- The most accessible route to the sauna has step-free level access.
- There are no doors to open along the most accessible route.
- There is written text signage on or near the door.
- There is step-free level access into the sauna.
- There is a single manual door.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 72cm.
- The door has a high colour contrast.
- There is no emergency alarm.
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Steam Room
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- The steam room is located next to the pool.
- The most accessible route to the steam room has step-free level access.
- There are no doors to open along the most accessible route.
- There is written text signage on or near the door.
- There is step-free level access into the steam room.
- There is a single manual door.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 85cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
- There is room for a wheelchair user to manoeuvre.
- There is no emergency alarm.
- A Roman bath steam room is also available, which has the same access as the main steam room.
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Treatment Room
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- There is step-free level access into the treatment room.
- The treatment room is located within the dry area.
- There is a single manual door.
- The door opens away from you.
- The width of the opening is 88cm.
- The door has a high colour contrast.
- There is room for a wheelchair user to manoeuvre.
- There is space for an assistance dog to rest.
- There is no emergency alarm.
- The walls and floor have a high colour contrast.
- The treatment table is free standing at a fixed height.
- The length of the treatment table is 180cm.
- Seating available in this room includes: armchairs.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels were low at the time of the survey.
Changing Area (Wet Area)
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Changing Area
View
- The male changing area was surveyed.
- The changing area surveyed is located next to the reception.
- The distance from reception is 2m.
- The most accessible route to the changing area has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the changing area.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 82cm.
- The door has a high colour contrast.
- Internally the door has a medium colour contrast.
- Facilities in this area include: toilets, showers and lockers.
- There are lockers at a suitable height for a wheelchair user.
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Toilet Facilities
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- There is step-free level access to the toilet facilities.
- Ambulant toilet facilities are not available.
- Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
- The wash basin has a lever mixer tap.
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Shower Facilities
View
- There is step-free level access to the shower facilities.
- There is a detachable shower head.
- The shower controls are twist turn mixer.
- There is no shower seat.
- There are no grab rails for the shower.
- There are no dropdown rails for the shower.
Spa Pool
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Pool 1
View
- The pool is located to the left of the spa reception.
- There are double manual doors, with one door locked. This can be opened on request.
- The width of both doors open is 150cm.
- This is an indoor relaxation pool.
- There is step-free level access throughout the majority of this area, this may include the use of a lift.
- The following areas have stepped access: the swimming pools and jacuzzis.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- Lighting levels vary due to the use of large glazed walls.
- Access into the water is via 6 steps.
- There are handrails on both sides, which are within reach.
- The handrails are easy to grip.
- The step is unmarked.
- The pool is staffed at peak times only.
- Additional facilities include: jacuzzis.
- There is stepped access to the Jacuzzi's.
Gym
- The gym is located in the spa.
- There is step-free level access into the gym.
- There is a key fob/card reader at a height of 155cm.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- There is a locked extension leaf.
- The width of the opening is 83cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- The gym is not staffed.
- The walls and floor colour contrast varies between low and high.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
