Access Guide
Toilet and Changing Facilities
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Toilet Facilities
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- There are 9 toilets with adaptations.
- The toilets with adaptations are located in the floors 3 and 2 corridors within the male and female toilets, next to the adult pool on floor 2 within the male and female toilets, on floor 1 next to the gym and spa within the male toilet and next to the infinity pool on floor 1 within the male and female toilets.
- The transfer space varies between toilets with adaptations.
- Female and male step-free standard toilet facilities are located in the floors 3 and 2 corridors, next to the adult pool on floor 2, on floor 1 next to the gym and spa, next to the infinity pool on floor 1 and within the Oasis Pool and Gril Restaurant.
- Female and male standard toilet facilities with stepped access are located within the Nami Asian Bistro Restaurant.
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Changing Facilities
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- Parent and baby changing facilities are located within the female toilets on floor 3, in the male and female toilets on floor 2, in the male and female toilets outside the gym on floor 1, in the female toilet next to the infinity pool on floor 1 and next to the pirate pool on floor 3 within the female toilets.
- The standard fitting room is located within the Parah Beachwear shop.
Food and Drink (Pangea, Nemos Lounge, L'Olio and Nami Asian Bistro)
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Restaurant Bar Café 1
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- Pangea is located on floor 2, within the Plaza Atlántica.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double automatic doors.
- The doors open by sliding.
- The doors have a low colour contrast.
- The width of the opening is 196cm.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: additional seating.
- The following areas have step-free access via ramps: the buffet counters and additional seating.
- Counters include: self-service counters.
- Some of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop.
- The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny and patterned.
- Seating available in this area includes: chairs without armrests and benches.
- Some seating is fixed.
- Furniture available in this area includes: tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
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Restaurant Bar Café 2
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- Nemos Lounge is located on floor 2, within the Plaza Atlántica.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There is step-free level access throughout all areas.
- Counters include: a service counter and a bar.
- All counters are at a suitable height for standing users.
- Some of the counters are at a suitable height for seated users.
- Menu types include: countertop, handheld and digital.
- The following are available: drinking straws.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is patterned.
- Seating available in this area includes: chairs with armrests, armchairs, sofas and high stools.
- Furniture available in this area includes: coffee tables and high tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
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Restaurant Bar Café 3
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- L'Olio is located on floor 2, withing the Plaza Atlántica.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors are permanently held open.
- The doors have a low colour contrast.
- The width of the opening is 127cm.
- There is step-free level access throughout all areas.
- Menu types include: handheld and digital.
- The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny and patterned.
- Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and benches.
- Some seating is fixed.
- Furniture available in this area includes: tables and long tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
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Restaurant Bar Café 4
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- Nami Asian Bistro is located on floor 2, within the Plaza Atlántica.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors open towards you.
- The doors have a high colour contrast.
- The doors require effort to open.
- One of the doors was locked at the time of the survey but can be opened on request.
- The width of the opening is 91cm.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: an additional seating area, the standard toilets and the teppanyaki area.
- Menu types include: handheld.
- The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny.
- Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
- Some seating is fixed.
- Furniture available in this area includes: tables, high tables and long tables.
- Some tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Food and Drink (Bar Palapa, Sparkling Bar and Candy Bar)
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Restaurant Bar Café 1
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- Bar Palapa is located on floor 1, next to the Oasis Pool Grill.
- The most accessible route has slight ramps.
- There are no doors to open along the most accessible route.
- This route has uneven surfaces.
- There is step-free level access into this area.
- There is open plan access.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 115cm.
- Menu types include: digital.
- The following are available: drinking straws and takeaway cups.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
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Restaurant Bar Café 2
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- Sparkling Bar is located on floor 1, next to the infinity pool.
- The most accessible route has slight ramps.
- There are no doors to open along the most accessible route.
- This route has uneven surfaces.
- There is sloped access into this area.
- The slope has a slight gradient.
- There is open plan access.
- There is step-free level access throughout all areas.
- The following areas have step-free access via slopes: the seating area around the bar.
- There is a bar.
- The surface height is 111cm.
- Menu types include: digital.
- The following are available: drinking straws and takeaway cups.
- There may be background noise in this area.
- Lighting levels vary according to time of day.
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Restaurant Bar Café 3
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- Candy Bar is located on floor 2, next the family pool.
- The most accessible route has slight slopes.
- There are no doors to open along the most accessible route.
- This route has uneven surfaces.
- There is step-free level access into this area.
- There is open plan access.
- There is step-free level access throughout all areas.
- The following areas have step-free access via slopes: the seating area located on the grass next to the bar.
- There is a bar.
- The surface height is 113cm.
- Menu types include: digital.
- The following are available: drinking straws and takeaway cups.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
Food and Drink (Agave, Oasis Pool Grill, The Winery and Entre Cielos)
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Restaurant Bar Café 1
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- Agave Restaurant is located on floor 1, next to the infinity pool.
- The most accessible route has slight ramps.
- There are no doors to open along the most accessible route.
- This route has uneven surfaces.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There is step-free level access throughout all areas.
- Menu types include: handheld.
- The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
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Restaurant Bar Café 2
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- Oasis Pool Grill is located on floor 1, beside the infinity pool.
- The most accessible route has a slight ramp.
- Doors are held open along the most accessible route.
- This route has uneven surfaces.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is 92cm.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: an additional seating area.
- Menu types include: handheld.
- The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The flooring is shiny.
- Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
- Some seating is fixed.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
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Restaurant Bar Café 3
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- The Winery is located to the left of the Nami Restaurant, on floor 2.
- There is a manual door to open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is 163cm.
- There is step-free level access throughout all areas.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The flooring is shiny.
- Seating available in this area includes: high stools.
- Furniture available in this area includes: high tables.
- The tables are fixed.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
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Restaurant Bar Café 4
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- Entre Cielos is located on floor 6.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is a single automatic door.
- The door has a high colour contrast.
- The door opens by sliding.
- The width of the opening is 127cm.
- There is step-free level access throughout all areas.
- Menu types include: handheld.
- The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests, benches and high stools.
- Some seating is fixed.
- Furniture available in this area includes: tables and high tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
Food and Drink (Areia)
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Restaurant Bar Café 1
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- Areia is located along the beach outside the resort.
- The most accessible route has steep ramps.
- There is a manual door to open along the most accessible route.
- This route has uneven surfaces.
- There is step-free level access into this area.
- There is open plan access.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 112cm.
- Menu types include: handheld and digital.
- The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.