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Gran Melia Palacio de Isora - Tenerife - Swimming Pools, Spa and Fitness

Avenida de Los Oceanos, Tenerife, Spain, 38686

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 9 toilets with adaptations.
    • The toilets with adaptations are located in the floors 3 and 2 corridors within the male and female toilets, next to the adult pool on floor 2 within the male and female toilets, on floor 1 next to the gym and spa within the male toilet and next to the infinity pool on floor 1 within the male and female toilets.
    • The transfer space varies between toilets with adaptations.
    • Female and male step-free standard toilet facilities are located in the floors 3 and 2 corridors, next to the adult pool on floor 2, on floor 1 next to the gym and spa, next to the infinity pool on floor 1 and within the Oasis Pool and Gril Restaurant.
    • Female and male standard toilet facilities with stepped access are located within the Nami Asian Bistro Restaurant.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the female toilets on floor 3, in the male and female toilets on floor 2, in the male and female toilets outside the gym on floor 1, in the female toilet next to the infinity pool on floor 1 and next to the pirate pool on floor 3 within the female toilets.
    • The standard fitting room is located within the Parah Beachwear shop.

Resort Pools

  • Pool 1 View
    • The saltwater infinity pool is located at the rear of the grounds on floor 1.
    • There are slopes on the paths leading to the pool.
    • There is step-free access around the pool area.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include uneven surfaces and narrow walkways.
    • Seating available around the pool includes: sun loungers and relaxation beds.
    • Some seating is fixed.
    • There is an emergency alarm poolside.
    • The pool has step-free access via slope.
    • The following adaptations are available for disabled people: a submersible wheelchair.
    • The pool has a lifeguard on duty at peak times only.
    • Additional facilities include: jacuzzis, poolside showers and a bar.
  • Pool 2 View
    • The family pool is located at the left of the grounds, on floor 2.
    • There are slopes with gradients between slight and steep on the paths leading to the pool from the lift.
    • There is step free access around the pool area.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include uneven surfaces and narrow walkways.
    • Seating available around the pool includes: sun loungers and relaxation beds.
    • There is an emergency alarm poolside.
    • Access into the water is via 7 steps.
    • There is a central handrail.
    • The handrail is easy to grip.
    • The handrail covers the flight of stairs throughout its length.
    • The steps have some clear markings.
    • The following adaptations are available for disabled people: a submersible wheelchair.
    • The pool has a lifeguard on duty at peak times only.
    • Additional facilities include: poolside showers.
  • Pool 3 View
    • The adult pool is located at rear right of the grounds, on floor 2.
    • There are slopes on the paths leading to the pool.
    • There is step-free access around the pool area.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include uneven surfaces.
    • Seating available around the pool includes: sun loungers and relaxation beds.
    • There is an emergency alarm poolside.
    • Access into the water is via 7 steps.
    • There is a central handrail.
    • The handrail is easy to grip.
    • The handrail covers the flight of stairs throughout its length.
    • The steps have some clear markings.
    • The following adaptations are available for disabled people: a submersible wheelchair.
    • The pool has a lifeguard on duty at peak times only.
    • Additional facilities include: poolside showers and a bar.
  • Pool 4 View
    • The pirate pool is located on floor 3 of the hotel.
    • There is step-free level access to the pirate pool area.
    • There is a steep ramp or steps leading to the pool.
    • There is a sloped bridge leading to the splash pool.
    • This is an outdoor splash park with waterslides.
    • There is step-free level access throughout the majority of this area.
    • The following areas have step-free access via slopes: the splash pool.
    • Access around the pool area may include uneven surfaces and narrow walkways.
    • The flooring is shiny.
    • Seating available around the pool includes: sun loungers and benches.
    • Some seating is fixed.
    • There is an emergency alarm poolside.
    • The pool has step-free access via slope.
    • The pool is staffed at all times.
    • Additional facilities include: a jacuzzi, children's pools and poolside showers.

Toilet with Adaptations (Floor 1 - Female - Infinity Pool - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on floor 1, to the rear of the infinity pool.
    • The distance from the floors 0 to 6 lift is 72m.
  • Route View
    • The most accessible route to the toilet has steep ramps.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 78cm.
    • There is a second door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 77cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 145cm (width) x 271cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 100cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 41cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 97cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 111cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 115cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 176cm from the floor.
    • The height of the baby change facility when in use is 105cm.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Toilet with Adaptations (Floor 1 - Male - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located on floor 1, next to the gym.
    • The distance from the floors 0-6 lift is 68m.
  • Route View
    • The most accessible route to the toilet has steep slopes.
    • Doors are held open along the most accessible route.
    • This route has uneven surfaces.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 88cm.
    • There is a second door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 78cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 200cm (width) x 156cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 137cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 40cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 108cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 124cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 115cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 180cm from the floor.
    • The height of the baby change facility when in use is 117cm.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Toilet with Adaptations (Floor 2 - Female - Adult Pool - No Transfer Space)

  • Location View
    • The toilet surveyed is located on floor 2, next to the adult pool.
    • The distance from the floors 0 to 6 lift is 52m.
  • Route View
    • The most accessible route to the toilet has slight slopes.
    • Doors are held open along the most accessible route.
    • This route has uneven surfaces.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • There is a second door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 78cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 175cm (width) x 252cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is not a lateral transfer space next to the toilet.
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the right as you face the toilet.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 41cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 61cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 98cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 112cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 139cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 178cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Gym

  • The gym is located on floor 1 of the resort.
  • There is step-free access via a slope into the gym.
  • The slope has a steep gradient.
  • There is a key fob/card reader at a height of 134cm.
  • There is a single manual door.
  • The door opens towards you.
  • The door requires effort to open.
  • The width of the opening is 75cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is step-free level access throughout.
  • Access throughout may include pillars and moveable physical obstructions.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is not staffed.
  • The walls and floor have a high colour contrast.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights and cable resistance machines.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Gym (Sports Hub)

  • The gym is located on the main road outside the main entrance.
  • There is ramped and stepped access into the gym.
  • The ramp bypasses the steps.
  • The ramp has a steep gradient.
  • There are not any level resting areas along the ramp.
  • The ramp is between 75cm and 150cm wide.
  • There is a handrail on the left going up.
  • There are 6 steps into the gym.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There is a single manual gate before the ramp and steps.
  • The gate opens away from you.
  • The gate requires effort to open.
  • The width of the opening is 95cm.
  • The gate has a low colour contrast.
  • There is a key fob/card reader at a height of 140cm.
  • There is a single manual door.
  • The door opens by sliding.
  • The door requires effort to open.
  • The width of the opening is 67cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • Access throughout may include uneven surfaces.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is staffed when open.
  • The walls and floor colour contrast varies between low and high.
  • There is not clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels vary due to the size of the space.
  • An outdoor football pitch, tennis courts, and table tennis tables are also available.

Spa by Clarins Entrance

  • This entrance is located at the front of the spa on floor 1.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a steep gradient.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 225cm.
  • The doors have a low colour contrast.

Spa by Clarins

  • Getting Around View
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via slopes: the route to the sauna.
    • There is background noise.
    • Signage is limited.
    • There is wayfinding signage.
    • Signage is clearly visible with high contrasting colours.
    • Seating available in the building includes: chairs without armrests, sofas, benches, sun loungers and relaxation beds.
    • Lighting levels vary due to there being different types of lights in the space.
    • Lighting levels are adjustable.
  • Reception View
    • There is step-free level access to the reception.
    • The height of the reception desk is 82cm.
    • There is not a lowered section at the desk.
    • There is not a hearing assistance system.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs without armrests and benches.
  • Sauna View
    • The sauna is located at the rear right of the leisure pool.
    • The most accessible route to the sauna has a slight slope.
    • There is a manual door along the most accessible route.
    • This route has uneven surfaces.
    • There is written text signage on or near the door.
    • There is one step to the sauna.
    • There are no handrails for the steps.
    • The step is unmarked.
    • The height of the step is not between 15cm and 18cm.
    • The height of the step is 10cm.
    • There is a single manual door.
    • The door opens towards you.
    • The door is easy to open.
    • The width of the opening is 52cm.
    • The door has a low colour contrast.
    • There is a push button emergency alarm.
  • Steam Room View
    • The steam room is located to the right of the leisure pool.
    • The most accessible route to the steam room has step-free level access.
    • There is a manual door along the most accessible route.
    • This route has uneven surfaces.
    • There is written text signage on or near the door.
    • There is one step to the steam room.
    • There are no handrails for the steps.
    • The step is unmarked.
    • The height of the step is not between 15cm and 18cm.
    • The height of the step is 10cm.
    • There is a single manual door.
    • The door opens towards you.
    • The door is easy to open.
    • The width of the opening is 54cm.
    • The door has a high colour contrast.
    • There is room for a wheelchair user to manoeuvre.
    • There is a push button emergency alarm.
  • Treatment Room View
    • There is step-free level access into the treatment room.
    • There is a single manual door.
    • The door opens by sliding.
    • The door is easy to open.
    • The width of the opening is 68cm.
    • The door has a low colour contrast.
    • There is room for a wheelchair user to manoeuvre.
    • There is space for an assistance dog to rest.
    • There is no emergency alarm.
    • The walls and floor have a high colour contrast.
    • The treatment table is free standing and height adjustable.
    • The length of the treatment table is 194cm.
    • Seating available in this room includes: chairs without armrests and armchairs.
    • Furniture available in this room includes: tables.
    • There is not a hearing assistance system.
    • There is background noise in this room.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • Lighting levels are adjustable.
  • Additional Facilities View
    • There are also relaxation beds located next to the flotarium.

Spa by Clarins Changing Area - Female

  • Changing Area View
    • The female changing area was surveyed.
    • The changing area surveyed is located along the left corridor.
    • The distance from the spa entrance is 14m.
    • The most accessible route to the changing area has step-free level access.
    • There is a manual door along the most accessible route.
    • There is step-free level access into the changing area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The width of the opening is 115cm.
    • The doors have a low colour contrast.
    • There is a second, single manual door.
    • The door is easy to open.
    • The width of the opening is 73cm.
    • The door has a low colour contrast.
    • Internally the door has a high colour contrast.
    • Facilities in this area include: changing cubicles, toilets, showers and lockers.
    • There are lockers at a suitable height for a wheelchair user.
  • Toilet Facilities View
    • There is step-free level access to the toilet facilities.
    • Ambulant toilet facilities are not available.
    • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
    • The wash basin has a lever mixer tap.
  • Shower Facilities View
    • There is step-free level access to the shower facilities.
    • There is a fixed shower head.
    • The shower controls are lever mixer.
    • There is no shower seat.
    • There are no grab rails for the shower.
    • There are no dropdown rails for the shower.

Spa by Clarins Relaxation Room

  • The room is located on the right of the spa.
  • The distance from the spa entrance is 12m.
  • The most accessible route to the room has step-free level access.
  • There is a manual door along the most accessible route.
  • There is step-free level access into the room.
  • There is an opening without doors.
  • The width of the opening is 132cm.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Seating available in this room includes: chairs without armrests and sofas.
  • Furniture available in this room includes: coffee tables.
  • None of the tables are fixed.
  • There is not a hearing assistance system.
  • Additional facilities/services include: a water dispenser.
  • There is background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Lighting levels are adjustable.
  • Water bottles and cups are available on a counter which is 110cm high.

Spa Pools

  • Pool 1 View
    • The leisure pool is located on the left of the spa in the hydrotherapy area.
    • There is step-free level access to the pool.
    • This is an indoor relaxation pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include uneven surfaces.
    • Seating available around the pool includes: sun loungers.
    • There is an emergency alarm poolside.
    • Lighting levels vary due to the use of large glazed walls.
    • Access into the water is via 8 steps.
    • There is a central handrail.
    • The handrail is easy to grip.
    • The handrail covers the flight of stairs throughout its length.
    • The steps are unmarked.
    • The pool is not staffed and does not have a lifeguard.
    • Additional facilities include: a jacuzzi and poolside showers.
    • There is also a foot bath located at this pool.
  • Pool 2 View
    • The Flotarium is located to the rear of the leisure pool.
    • There is step-free access to the pool.
    • This is an indoor relaxation pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include uneven surfaces and narrow walkways.
    • There is not an emergency alarm poolside.
    • Lighting levels were low at the time of the survey.
    • Access into the water is via 5 steps.
    • There is a handrail on the right going down.
    • The handrail is easy to grip.
    • The handrail covers the flight of stairs throughout its length.
    • The steps have some clear markings.
    • The pool is not staffed and does not have a lifeguard.
  • Pool 3 View
    • The warm pool is located to the rear of the spa.
    • There is step-free level access to the pool.
    • This is an indoor relaxation pool.
    • There is step-free level access throughout this area.
    • Seating available around the pool includes: relaxation beds.
    • The chairs are fixed.
    • There is not an emergency alarm poolside.
    • Lighting levels were low at the time of the survey.
    • Access into the water is via 5 steps.
    • There is a handrail on the left going down.
    • The handrail is easy to grip.
    • The handrail covers the flight of stairs throughout its length.
    • The steps have some clear markings.
    • The pool is not staffed and does not have a lifeguard.
    • Additional facilities include: a jacuzzi.
  • Pool 4 View
    • The cold pool is located to the rear of the spa.
    • There is step-free level access to the pool.
    • This is an indoor relaxation pool.
    • There is step-free level access throughout this area.
    • There is not an emergency alarm poolside.
    • Lighting levels were low at the time of the survey.
    • Access into the water is via 5 steps.
    • There is a handrail on the right going down.
    • The handrail is easy to grip.
    • The handrail covers the flight of stairs throughout its length.
    • The steps have some clear markings.
    • The pool is not staffed and does not have a lifeguard.
    • Additional facilities include: poolside showers.

Pool Entrance from Female Changing Area

  • This entrance is located at the rear of the female changing room.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 107cm.
  • The doors have a high colour contrast.
  • There are similar doors located at the rear of the male changing area that also lead to the pool.