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RedLevel at Melia Palacio de Isora - Tenerife

Avenida de Los Oceanos, C. la Jaquita, Tenerife, Spain, 38686

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 5 toilets with adaptations.
    • The toilets with adaptations are located in the main reception lobby on floor 2 (male and female), on floor 1 next to the lagoon pool and Le Bistrot Provencal Restaurant (female) and at the rear of the main pool (male and female).
    • The transfer space varies between toilets with adaptations.
    • Male step-free standard toilet facilities are located on floor 1, next to the lagoon pool and Le Bistrot Provencal Restaurant.
    • Female and male step-free standard toilet facilities are located next to the main pool.

Parking

  • Car Park View
    • The car park is located underground, accessed via the entrance to the right of the main entrance.
    • The car park is underground.
    • The car park surface consists of concrete.
    • There are no designated Blue Badge parking bays available.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located in front of the main entrance.
    • The Blue Badge bays are clearly marked and signposted.

Stairs (Car Park to Lobby)

  • The stairs are located beyond the door, to the right of the car park.
  • The floor 2 lobby can be accessed by these stairs.
  • There is a single manual door to access the stairwell.
  • There is a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Main Entrance - Floor 2

  • This entrance is located at the front of the building.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is ramped and stepped access at the entrance.
  • The ramp bypasses the steps.
  • The ramp gradient varies between slight and steep.
  • There are level resting areas along the ramp.
  • The ramp is between 75cm and 150cm wide.
  • There are no handrails for the ramp.
  • There are 14 steps.
  • There is a central handrail.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is an intercom at a height of 141cm.
  • There is a key fob/card reader at a height of 117cm.
  • There are double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 92cm.
  • The doors have a high colour contrast.

Accessible Entrance - Floor 1

  • Access Point View
    • This access point is located to the right of the main entrance.
    • The access point is not clearly signed.
    • There is step-free access via a slope.
    • The slope has a slight gradient.
    • There is a single gate at this access point.
    • There is a key fob/card reader at a height of 124cm.
    • The gate opens away from you.
    • The gate requires effort to open.
    • The width of the opening is 104cm.
    • The gate has a low colour contrast.

Lobby

  • Access View
    • There is step-free level access to the lobby.
    • The following are located in the lobby area: reception / check-in, a seating area, a lounge, a restaurant and toilets with adaptations.
    • There is step-free level access throughout the lobby area.
    • Some flooring is shiny and patterned.
    • There is background noise.
    • Lighting levels vary due to the use of large glazed walls or windows.
  • Reception / Check-In View
    • The height of the reception desk is 78cm.
    • There is not a lowered section at the desk.
    • The reception has windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 82cm.
    • The payment machine is moveable.
    • There is not a hearing assistance system.
  • Other Services View
    • The work station desk was surveyed.
    • The height of the desk is 75cm.
    • There is not a lowered section at the desk.
    • There is not a hearing assistance system.
    • The help desk was surveyed.
    • The height of the desk is 71cm.
    • There is not a lowered section at the desk.
    • The reception has windows which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
  • Seating View
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and benches.
    • Furniture available in this area includes: coffee tables.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest.

Toilet with Adaptations (Lobby - Female - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located on the left of the lobby when entering via the main entrance.
    • The distance from the main entrance is 10m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
    • There is a second door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 146cm (width) x 226cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 75cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is no dropdown grab rail for the toilet.
    • The toilet seat is 41cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 43cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 103cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 132cm from the floor.
    • There are paper towels for drying hands.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 136cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 175cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Hotel Corridors

  • Access View
    • There is step-free access between floors via lift from floors 2 to 5 only.
    • The most accessible route to floor 1 requires guests to exit the main entrance via the steep ramp and use the gated entrance located to the right of the main entrance.
    • There is not step-free level access throughout.
    • The following areas have step-free access via ramps: the floor 2 corridor leading to rooms 2055-2060 (steep and slight ramp), the floor 3 corridor leading to rooms 3055-3060 (steep and slight ramp), the floor 4 corridor leading to rooms 4055-4060 (steep and slight ramp) and in the floor 5 corridor leading to rooms 5055-5060 (steep and slight ramp).
  • Circulation View
    • Doors are held open along circulation routes.
    • Access throughout may include uneven surfaces and pillars.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • The flooring is shiny.
    • There may be background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Stairs (Floors 2 to 1)

  • The stairs are located to the right of the main pool.
  • Floors 2 and 1 can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.

Lift (Floors 2 to 5)

  • The lift surveyed is located along the floor 2 corridor.
  • The distance from the main entrance is 75m.
  • The most accessible route to the lift has slight slopes.
  • Doors are held open along the most accessible route.
  • This route has uneven surfaces.
  • Standard Lift View
    • Floor 2, 3, 4 and 5 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 800kg.
    • The external lift control buttons have tactile and Braille markings.
    • The control buttons have a medium colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 89cm.
    • The internal dimensions of the lift are 125cm (width) x 147cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • The majority of the internal controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator and a mirror to aid reversing.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Stairs (Floors 2 to 5)

  • The stairs are located along the floor 2 corridor.
  • Floors 2, 3, 4 and 5 can be accessed by these stairs.
  • There are permanently held open doors to access the stairwell.
  • There are handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Grounds

  • About View
    • The following is available in this area: walkways, grounds, swimming pools, restaurants and a bar.
  • Getting Around View
    • There are surfaced footpaths throughout.
    • Surfaced footpaths consist of: block paving, paving slabs and cobbles.
    • The majority of the surfaced footpaths are wide enough for wheelchair users.
    • Some footpaths have sections with potential obstacles such as: uneven surfaces.
    • There is wayfinding signage in this area.
    • There are some seats situated along the paths for people to rest.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via slopes: access from the reception lobby to the rooms and lift on floor 2 (slight slope).
    • There a slight slope leading to the garden bar.
    • There is a slight slope leading to the main pool from the lobby.