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RedLevel at Melia Palacio de Isora - Tenerife - Swimming Pools

Avenida de Los Oceanos, C. la Jaquita, Tenerife, Spain, 38686

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 5 toilets with adaptations.
    • The toilets with adaptations are located in the main reception lobby on floor 2 (male and female), on floor 1 next to the lagoon pool and Le Bistrot Provencal Restaurant (female) and at the rear of the main pool (male and female).
    • The transfer space varies between toilets with adaptations.
    • Male step-free standard toilet facilities are located on floor 1, next to the lagoon pool and Le Bistrot Provencal Restaurant.
    • Female and male step-free standard toilet facilities are located next to the main pool.

Pools (Main, Lagoon and Jacuzzi's)

  • Pool 1 View
    • The main pool is located on floor 2, to the rear of the lobby.
    • There is step-free access via a slight slope to access the pool from the lobby.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include uneven surfaces and narrow walkways.
    • Seating available around the pool includes: sun loungers and relaxation beds.
    • There is an emergency alarm poolside.
    • Access into the water is via 7 steps.
    • There are handrails on both sides and also a central handrail.
    • The handrails are easy to grip.
    • The handrails cover the flight of stairs throughout its length.
    • The steps are clearly marked.
    • The following adaptations are available for disabled people: a manual hoist.
    • The pool has a lifeguard on duty at peak times only.
    • Additional facilities include: a jacuzzi, poolside showers and a bar.
  • Pool 2 View
    • The lagoon pool is located on floor 1.
    • There is step-free access via ramp and a slight slope to access the pool from the hotel using the accessible floor 1 entrance.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include uneven surfaces.
    • Seating available around the pool includes: sun loungers.
    • There is an emergency alarm poolside.
    • Access into the water is via 7 steps.
    • There is a central handrail.
    • The handrail is easy to grip.
    • The handrail does not cover the flight of stairs throughout its length.
    • The steps have some clear markings.
    • The pool has a lifeguard on duty but not at all times.
    • Additional facilities include: a jacuzzi and a bar.
    • There is a jacuzzi located to the rear of the Lagoon Pool.
    • There are uneven surfaces and step-free access via a slight slope to access the jacuzzi.
    • There is stepped access into the Jacuzzi.

Toilet with Adaptations (Floor 2 - Main Pool - Female - No Transfer Space)

  • Location View
    • The toilet surveyed is located next to the main pool on floor 2.
    • The distance from the main entrance is 58m.
  • Route View
    • The most accessible route to the toilet has slight slopes.
    • Doors are held open along the most accessible route.
    • This route has uneven surfaces.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • There is a second door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 78cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 175cm (width) x 252cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is not a lateral transfer space next to the toilet.
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the right as you face the toilet.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 41cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 61cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 98cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 112cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 139cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 178cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Floor 1 - Lagoon Pool / Le Bistrot Provencal - Female - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located on floor 1, next to the lagoon pool and Bistrot Provencal Restaurant.
    • The distance from the accessible floor 1 entrance is 18m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 87cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 144cm (width) x 228cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 79cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 42cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 51cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 141cm from the floor.
    • There are paper towels for drying hands.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 180cm from the floor.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey.