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Hard Rock Hotel Tenerife - Tenerife - Food and Drink

Avda Adeje 300, s/n, Adeje, Tenerife, Spain, 38678

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 6 toilets with adaptations.
    • The toilets with adaptations are located just off the main resort lobby, in the Rock Spa, overlooking the lagoon and splash pools and in the Beach Club Restaurant.
    • The transfer space varies between toilets with adaptations.
    • Female and male step-free standard toilet facilities are located just off the main resort lobby, in the Rock Spa, opposite the Lagoon pool, on level 0 opposite reception, on level 0 of the Oasis Tower opposite the Sessions Restaurant, next to the children's pool, in the Beach Club Restaurant and at the entrance to 'The 16th' Bar.
    • Female and male standard toilet facilities with stepped access are located next to the Eden pool.
  • Changing Facilities View
    • Standard changing facilities are located in the Rock Spa.
    • Parent and baby changing facilities are located in the toilet with adaptations just off the main resort lobby, in the female standard toilets opposite the Lagoon pool and in the toilet with adaptations and male standard toilets in the Beach Club Restaurant.
    • The standard fitting room is located in the Rock Shop.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located in the Rock Spa and next to each pool.

Lift (to The Beach Club)

  • The lift surveyed is located externally on level -2 at the end of the walkway to The Beach Club.
  • The distance from the Nirvana Tower lift is 146m.
  • The most accessible route to the lift has slight ramps.
  • Doors are held open along the most accessible route.
  • Standard Lift View
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1600kg.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 180cm.
    • The internal dimensions of the lift are 203cm (width) x 170cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator and an audible announcer.
    • The lift has a separate door to exit.
    • Lighting levels were even at the time of the survey.

Food and Drink (Buildings - Montauk, Suena Chido, 3rd Half, Sessions Buffet Restaurant and Constant Grind Coffee Bar)

  • Restaurant Bar Café 1 View
    • Montauk Steakhouse is located on level -1 of the Nirvana Tower.
    • The most accessible route has a slight ramp.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There is an opening without doors along the route to the entrance.
    • The width of the opening is 132cm.
    • There are double automatic doors.
    • The doors are permanently held open.
    • The doors have a low colour contrast.
    • The width of the opening is 141cm.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 109cm.
    • Menu types include: mobile phone app.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
    • Lighting levels are adjustable.
  • Restaurant Bar Café 2 View
    • Suena Chido Restaurant is located on level 1 of the Nirvana Tower.
    • The most accessible route has a slight ramp.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There is an opening without doors along the route to the entrance.
    • The width of the opening is 132cm.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a low colour contrast.
    • One of the doors was locked at the time of the survey but can be opened on request.
    • The width of the opening is 64cm.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • It has 2 surface heights.
    • The lower surface height is 91cm and the higher surface height is 110cm.
    • Menu types include: menu boards and mobile phone app.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
    • Lighting levels are adjustable.
  • Restaurant Bar Café 3 View
    • 3rd Half is located on level -1 of the Nirvana Tower.
    • The most accessible route has slight ramps.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a low colour contrast.
    • The width of the opening is 153cm.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: three seating booths.
    • There is a bar.
    • The surface height is 109cm.
    • Menu types include: handheld and mobile phone app.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.
    • Lighting levels are adjustable.
  • Restaurant Bar Café 4 View
    • Sessions Buffet Restaurant is located on level 0, opposite the Oasis Tower lifts.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 169cm.
    • There is step-free level access throughout all areas.
    • Counters include: self-service counters.
    • Some of the counters are at a suitable height for standing users.
    • Some of the counters are at a suitable height for seated users.
    • Menu types include: countertop.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 5 View
    • The Constant Grind Coffee bar is located on level 0, just off the resort lobby.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a service counter.
    • It has 2 surface heights.
    • The lower surface height is 91cm and the higher surface height is 111cm.
    • Menu types include: wall-mounted.
    • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests and high stools.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.

Food and Drink (Buildings - 'The 16th' Bar and UTC Bar)

  • Restaurant Bar Café 1 View
    • 'The 16th' Bar is located on the 16th floor of the Nirvana Tower.
    • The most accessible route has slight ramps.
    • Doors are held open along the most accessible route.
    • There is ramped and stepped access into this area.
    • The ramp gradient varies between slight and steep.
    • There are 3 steps.
    • There are no handrails.
    • The steps are unmarked.
    • The ramp bypasses the steps.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a medium colour contrast.
    • The width of the opening is 154cm.
    • There is a second set of double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 167cm.
    • The ramp and steps are immediately after the entrance doors.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 113cm.
    • Menu types include: handheld and mobile phone app.
    • The following are available: drinking straws.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: armchairs, sofas, benches, stools and high stools.
    • Furniture available in this area includes: coffee tables and high tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 2 View
    • The UTC Bar is located on level 0, in the resort lobby and on the terrace outside.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • Counters include: bars.
    • All counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • The following are available: drinking straws.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs without armrests, armchairs, sofas, benches and high stools.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.

Food and Drink (Grounds - Le Petit Chef, Beach Club Restaurant, Splash Pool Bar, Eden Pool Bar and Lagoon Pool Bar)

  • Restaurant Bar Café 1 View
    • Le Petit Chef is located on level -1, opposite the Nirvana Tower entrance.
    • The most accessible route has a slight ramp.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a low colour contrast.
    • One of the doors was locked at the time of the survey but can be opened on request.
    • The width of the opening is 62cm.
    • There is step-free level access throughout all areas.
    • Menu types include: handheld and mobile phone app.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is patterned.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.
  • Restaurant Bar Café 2 View
    • The Beach Club Restaurant is located in the Beach Club overlooking the Lagoon pool.
    • The most accessible route has a very easy slope.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 110cm.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests, armchairs, sofas and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and coffee tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 3 View
    • The Splash Pool Bar is located opposite the splash pool.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 112cm.
    • The following are available: drinking straws and takeaway cups.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 4 View
    • The Eden Pool Bar is located at the end of the pool.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the swim-up part of the bar.
    • Counters include: bars.
    • Some of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • The following are available: drinking straws and takeaway cups.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 5 View
    • The Lagoon Pool Bar is located at the side of the pool in the Beach Club area.
    • The most accessible route has slight ramps.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 105cm.
    • The following are available: drinking straws and takeaway cups.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests and sofas.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.

Toilet with Adaptations (Beach Club Restaurant - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located at the far end of the Beach Club Restaurant seating area.
    • The distance from the Beach Club Restaurant entrance is 35m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens by sliding and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 75cm.
    • The door has a twist lock.
    • Internally the door has a low colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 197cm (width) x 209cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 98cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a medium colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 82cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 105cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium colour contrast.
    • The hand dryer is 89cm from the floor.
    • There is no emergency alarm.
    • There is a mirror which is angled for ease of use.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 79cm.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Splash Pool Bar - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located to the right of the Splash Pool Bar counter.
    • The distance from the main entrance is 106m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 67cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 187cm (width) x 313cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
    • The lateral transfer space on the left is 88cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 108cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 88cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 89cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 94cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 78cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.