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Hard Rock Hotel Tenerife - Tenerife - Swimming Pools, Spa and Fitness

Avda Adeje 300, s/n, Adeje, Tenerife, 38678

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 6 toilets with adaptations.
    • The toilets with adaptations are located just off the main resort lobby, in the Rock Spa, overlooking the lagoon and splash pools and in the Beach Club Restaurant.
    • The transfer space varies between toilets with adaptations.
    • Female and male step-free standard toilet facilities are located just off the main resort lobby, in the Rock Spa, opposite the Lagoon pool, on level 0 opposite reception, on level 0 of the Oasis Tower opposite the Sessions Restaurant, next to the children's pool, in the Beach Club Restaurant and at the entrance to 'The 16th' Bar.
    • Female and male standard toilet facilities with stepped access are located next to the Eden pool.
  • Changing Facilities View
    • Standard changing facilities are located in the Rock Spa.
    • Parent and baby changing facilities are located in the toilet with adaptations just off the main resort lobby, in the female standard toilets opposite the Lagoon pool and in the toilet with adaptations and male standard toilets in the Beach Club Restaurant.
    • The standard fitting room is located in the Rock Shop.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located in the Rock Spa and next to each pool.

Resort Pools

  • Pool 1 View
    • The Lagoon pool is located at the southern end of the site in the Beach Club area and furthest from the main buildings.
    • There are slight slopes and ramps and a standard lift to get to the pool area.
    • This is an outdoor pool.
    • There is step-free level access throughout the majority of this area.
    • The following areas have stepped access: the raised area at the far side of the pool.
    • Access around the pool area may include bollards.
    • Some flooring is shiny.
    • Seating available around the pool includes: sun loungers, sofas and tiered seating.
    • There is not an emergency alarm poolside.
    • The pool has step-free access via slope.
    • The following adaptations are available for disabled people: a wet side chair.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers and a bar.
  • Pool 2 View
    • The Eden pool is located outside on level -2 at the south-western end of the Nirvana Tower.
    • There is step-free access to the Eden pool area via a slight ramp.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Seating available around the pool includes: sun loungers and relaxation beds.
    • Some seating is fixed.
    • There is not an emergency alarm poolside.
    • Access into the water is via 4 steps.
    • There are handrails on both sides.
    • The handrails are easy to grip.
    • The handrails do not cover the flight of stairs throughout its length.
    • The steps are clearly marked.
    • The pool is staffed at all times.
    • A swim-up bar is available.
  • Pool 3 View
    • The splash pool is on level 0 opposite the Oasis Tower and is accessed via a slight slope or via 3 steps.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include bollards.
    • Seating available around the pool includes: sun loungers and relaxation beds.
    • Some chairs are fixed.
    • There is not an emergency alarm poolside.
    • There is a single unmarked step all around the perimeter of the pool.
    • The following adaptations are available for disabled people: a wet side chair.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers.
  • Pool 4 View
    • The children's pool is located at the eastern side of the site overlooked by the Oasis Tower and is accessed via 1 slight and 1 steep ramp.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include bollards.
    • Seating available around the pool includes: sun loungers.
    • There is not an emergency alarm poolside.
    • The pool has step-free access via slope.
    • The pool is staffed at all times.

Toilet with Adaptations (Lagoon Pool - Male - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located overlooking the Lagoon pool.
    • The distance from the Beach Club lift is 96m.
  • Route View
    • The most accessible route to the toilet has a slight ramp.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens by sliding and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 77cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 234cm (width) x 207cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
    • The lateral transfer space on the left is 116cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 83cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a low colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 81cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 98cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 94cm from the floor.
    • There is no emergency alarm.
    • There is a mirror which is angled for ease of use.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were low at the time of the survey.
    • A similar female toilet is also available.

Entrance (Rock Spa)

  • This entrance is located on level -2 of the Nirvana Tower.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 148cm.
  • The doors have a low colour contrast.

Rock Spa

  • About View
    • The spa is located on level -2 of the Nirvana Tower.
    • Facilities available include; a swimming pool, a hot tub, a gym, a sauna, a steam room, treatment rooms and a toilet with adaptations.
    • The spa has 1 floor.
    • A Snow room, beauty salon and Jacuzzi are also available in the spa building.
  • Getting Around View
    • There is step-free level access throughout all areas.
    • Some flooring is shiny and patterned.
    • There is background noise.
    • Signage is limited.
    • There is overhead area signage.
    • Signage is clearly visible with high contrasting colours.
    • Seating available in the building includes: benches and relaxation beds.
    • Lighting levels vary due to there being different types of lights in the space.
    • Lighting levels are adjustable.
  • Reception View
    • There is step-free level access to the reception.
    • The height of the reception desk is 110cm.
    • There is not a lowered section at the desk.
    • There is not a hearing assistance system.
    • There may be background noise in this area.
    • The flooring is patterned.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: benches.
    • Some seating is fixed.
  • Sauna View
    • The sauna is located next to the Jacuzzi.
    • The most accessible route to the sauna has step-free level access.
    • There is a manual door along the most accessible route.
    • There is written text signage on or near the door.
    • There is step-free level access into the sauna.
    • There is a single manual door.
    • The door opens towards you.
    • The door is easy to open.
    • The width of the opening is 65cm.
    • The door has a low colour contrast.
    • There is no emergency alarm.
  • Steam Room View
    • The steam room is located next to the Jacuzzi.
    • The most accessible route to the steam room has step-free level access.
    • There is a manual door along the most accessible route.
    • There is written text signage on or near the door.
    • There is step-free level access into the steam room.
    • There is a single manual door.
    • The door opens towards you.
    • The door is easy to open.
    • The width of the opening is 61cm.
    • The door has a low colour contrast.
    • There is no emergency alarm.
  • Treatment Room View
    • There is step-free level access into the treatment room.
    • There is a single manual door.
    • The door opens away from you.
    • The door is easy to open.
    • The width of the opening is 79cm.
    • The door has a high colour contrast.
    • There is not room for a wheelchair user to manoeuvre.
    • There is space for an assistance dog to rest.
    • There is no emergency alarm.
    • The flooring is patterned.
    • The walls and floor colour contrast varies between low and high.
    • The treatment table is free standing and height adjustable.
    • Seating available in this room includes: chairs without armrests.
    • There is not a hearing assistance system.
    • There is background noise in this room.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • Lighting levels are adjustable.
    • A plunge bath with stepped access and twist/turn taps is available in the treatment room.
  • Additional Facilities View
    • There is a relaxation room available with beds and coffee tables.

Pools (Rock Spa)

  • Pool 1 View
    • There is step-free level access to the spa pool which is located outdoors within the Rock Spa area.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Seating available around the pool includes: chairs with armrests and sun loungers.
    • There is not an emergency alarm poolside.
    • Access into the water is via 10 steps.
    • There are handrails on both sides.
    • The handrails are easy to grip.
    • The handrails cover the flight of stairs throughout its length.
    • The steps have some clear markings.
    • The pool is not staffed and does not have a lifeguard.
    • Additional facilities include: a whirlpool and poolside showers.

Gym (Body Rock)

  • The gym is located within the Rock Spa, on level -2 of the Nirvana building.
  • There is step-free level access into the gym.
  • There are double manual doors.
  • The doors are permanently held open.
  • One of the doors was locked at the time of the survey.
  • The width of the opening is 69cm.
  • The doors have a low colour contrast.
  • There is a second set of double manual doors.
  • The doors are permanently held open.
  • One of the doors was locked at the time of the survey.
  • The width of the opening is 68cm.
  • The doors have a low colour contrast.
  • There is step-free level access throughout.
  • Access throughout may include pillars.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is not staffed.
  • Some flooring is shiny.
  • The walls and floor have a high colour contrast.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights, cable resistance machines and arm cycles.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Rock Spa - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located along the corridor after entering the spa.
    • The distance from the spa entrance is 29m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens by sliding and has a medium colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 172cm (width) x 432cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 101cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 87cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a soap dispenser, however it is not wall mounted.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 135cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Toilet with Adaptations (Splash Pool Bar - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located to the right of the Splash Pool Bar counter.
    • The distance from the main entrance is 106m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 67cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 187cm (width) x 313cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
    • The lateral transfer space on the left is 88cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 108cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 88cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 89cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 94cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 78cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.