Access Guide
Toilet and Changing Facilities
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Toilet Facilities
View
- There are 6 toilets with adaptations.
- The toilets with adaptations are located on floor 0 within the lobby area, on floor -1 next to the lift, on floor -2 to the right of the buffet restaurant entrance, on floor -2 to the rear of the main pool, on floor 1 of the Gourmet Market and on floor 6 next to the Star Prestige pool.
- The transfer space varies between toilets with adaptations.
- Female and male step-free standard toilet facilities are located on floor 0 within the lobby area, on floor -1 next to the lift, on floor -2 to the right of the buffet restaurant entrance, on floor -2 to the rear of the main pool, on floor 1 of the Gourmet Market and on floor 6 next to the Star Prestige pool.
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Changing Facilities
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- Changing facilities with adaptations are located along the rear of the spa corridor.
- Standard changing facilities are located along the rear of the spa corridor.
- Parent and baby changing facilities are located within the toilet with adaptations on floor 1 of the Gourmet Market.
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Washroom and Shower Facilities
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- Standard shower facilities are located within the male and female changing area within the spa and alongside each pool.
Lift (Floor 6 - Platform Lift to Star Prestige Pool Area)
- The lift surveyed is located on floor 6 of the Star Prestige area.
- The distance from the lobby lifts is 33m.
- The most accessible route to the lift has step-free level access.
- There are automatic doors along the most accessible route.
- This route has uneven surfaces.
- This lift is a platform lift.
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Platform Lift
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- The Star Prestige sun loungers and access to the solarium pool can be accessed by this lift.
- The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 300 kg.
- The internal dimensions of the lift are 80cm (width) x 120cm (depth).
- The internal lift control buttons have tactile markings.
- The control buttons have a high colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- The button needs to be pressed constantly when in use.
- The lift is slow moving.
Resort Pools
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Pool 1
View
- The main pool is located at the rear of the grounds on floor -2.
- There is step-free level access via lift to the pool.
- There is step-free level access into the pool area.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Access around the pool area may include narrow walkways.
- Seating available around the pool includes: sun loungers.
- There is an emergency alarm poolside.
- The pool has step-free access via slope.
- The following adaptations are available for disabled people: a manual hoist.
- The pool has a lifeguard on duty at peak times only.
- Additional facilities include: poolside showers and a bar.
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Pool 2
View
- The Star Prestige pool is located to the rear of the main pool on floor -2.
- There is access via lift to the pool.
- There is a gate and multiple steps leading to the pool.
- There is slight slopes around the pool.
- This is an outdoor pool.
- The following areas have stepped access: the sun loungers and Balinese beds.
- Access around the pool area may include uneven surfaces and narrow walkways.
- Seating available around the pool includes: sun loungers and relaxation beds.
- There is not an emergency alarm poolside.
- Access into the water is via 5 steps.
- There is a handrail on the right going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The steps are unmarked.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers.
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Pool 3
View
- The Solarium and Star Prestige pool is located on floor 6, to the rear of the Solarium.
- There is step-free access via a platform lift to the pool.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Access around the pool area may include uneven surfaces and narrow walkways.
- Seating available around the pool includes: sun loungers.
- There is an emergency alarm poolside.
- Access into the water is via 8 steps.
- There are handrails on both sides, that are within reach.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The steps are unmarked.
- The pool is staffed at peak times only.
- Additional facilities include: a jacuzzi and poolside showers.
Toilet with Adaptations (Floor -2 Main Pool - Right Hand Transfer)
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Location
View
- The toilet surveyed is located to the rear of the main pool on floor -2.
- The distance from the lobby lifts is 125m.
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Route
View
- The most accessible route to the toilet has step-free level access.
- There is an automatic door along the most accessible route.
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Access
View
- There is step-free access via a slope into the facility.
- The slope has a slight gradient.
- There is pictorial signage on or near the door.
- The door opens by sliding and has a low colour contrast.
- The door requires effort to open.
- The width of the opening is 90cm.
- The door has a twist lock.
- Internally the door has a high colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
View
- The dimensions of the cubicle are 142cm (width) x 290cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 61cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low colour contrast.
- There is no vertical grab rail for the toilet.
- There is a dropdown grab rail on the transfer side.
- The dropdown grab rail has a low colour contrast.
- The toilet seat is 42cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder is located on the dropdown rail.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 81cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 115cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer which requires hands to be inserted into the top.
- The hand dryer has a high colour contrast.
- The hand dryer is 75cm from the floor.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There are no coat hooks.
- The walls and floor have a low colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Toilet with Adaptations (Floor 6 - Solarium Pool - Transfer Both Sides)
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Location
View
- The toilet surveyed is located on floor 6, next to the solarium pool.
- The distance from the lifts is 33m.
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Route
View
- The most accessible route to the toilet has step-free level access.
- There are automatic doors along the most accessible route.
- This route has uneven surfaces.
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Access
View
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 78cm.
- The door has a twist lock.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
View
- The dimensions of the cubicle are 314cm (width) x 167cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is lateral transfer space on both sides of the toilet, however they are obstructed.
- The lateral transfer space on the left is 87cm (from the side of the toilet pan).
- The lateral transfer space on the right is 153cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There are dropdown grab rails on both sides of the toilet.
- The dropdown grab rails have a high colour contrast.
- The toilet seat is 43cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder cannot be reached when seated on the toilet.
- The toilet roll holder has a high colour contrast.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 80cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 111cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer which requires hands to be inserted into the top.
- The hand dryer has a high colour contrast.
- The hand dryer is 75cm from the floor.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a pedal bin.
- There are no coat hooks.
- The walls and floor have a low colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Fitness Centre
- The gym is located on floor 0, next to the spa.
- There is step-free level access into the gym.
- There is a key fob/card reader at a height of 102cm.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 80cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
- There is step-free level access throughout.
- Access throughout may include pillars.
- There is room for a wheelchair user to manoeuvre.
- The gym is not staffed.
- Some flooring is shiny.
- The walls and floor colour contrast varies between low and high.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights and cable resistance machines.
- Seating available includes: chairs without armrests.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
Sensations Iberostar Spa Entrance
- This entrance is located in front of the building on floor 0 (Spa and Fitness Centre).
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors.
- The doors open away from you.
- The doors require effort to open.
- The width of the opening is 126cm.
- The doors have a low colour contrast.
Sensations Iberostar Spa
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Getting Around
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- There is step-free level access throughout all areas.
- There is background noise.
- Seating available in the building includes: chairs without armrests and benches.
- Lighting levels vary due to the size of the space.
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Reception
View
- There is step-free level access to the reception.
- The height of the reception desk is 101cm.
- There is not a lowered section at the desk.
- The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- There is background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: coffee tables.
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Sauna
View
- The sauna is located to the rear right of the spa.
- The most accessible route to the sauna has step-free level access.
- Doors are held open along the most accessible route.
- This route has narrow walkways.
- There is written text signage on or near the door.
- There is step-free level access into the sauna.
- There is a single manual door.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 64cm.
- There is a small lip on the threshold of the opening.
- The door has a low colour contrast.
- There is a push button emergency alarm.
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Steam Room
View
- The steam room is located to the rear right of the spa.
- The most accessible route to the steam room has step-free level access.
- There is a manual door along the most accessible route.
- This route has narrow walkways.
- There is no signage on or near the door.
- There is step-free level access into the steam room.
- There is a single manual door.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 64cm.
- The door has a low colour contrast.
- There is room for a wheelchair user to manoeuvre.
- There is a push button emergency alarm.
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Treatment Room
View
- There is step-free level access into the treatment room.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 78cm.
- The door has a low colour contrast.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user.
- There is space for an assistance dog to rest.
- There is no emergency alarm.
- The walls and floor colour contrast varies between low and high.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 178cm.
- Seating available in this room includes: chairs with armrests.
- Furniture available in this room includes: coffee tables.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- Lighting levels are adjustable.
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Additional Facilities
View
- There is a relaxation area located outside the treatment rooms.
Fitness Centre Entrance from Spa
- This entrance is located on the right of the spa reception.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors.
- The doors open away from you.
- The doors require effort to open.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The width of the opening is 64cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
Female Changing Area - Sensations Iberostar Spa
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Changing Area
View
- The female changing area was surveyed.
- The changing area surveyed is located at the rear of the spa corridor.
- The distance from the spa entrance is 12m.
- The most accessible route to the changing area has step-free level access.
- Doors are held open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the changing area.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 78cm.
- The door has a low colour contrast.
- Internally the door has a low colour contrast.
- Facilities in this area include: toilets, showers, a changing bench and lockers.
- There are lockers at a suitable height for a wheelchair user.
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Toilet Facilities
View
- There is step-free level access to the toilet facilities.
- Ambulant toilet facilities are not available.
- Hand washing facilities include: a wash basin and a soap dispenser.
- The wash basin has a lever mixer tap.
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Shower Facilities
View
- There is step-free level access to the shower facilities.
- There is a fixed shower head and a separate detachable shower head.
- The shower controls are lever mixer.
- There is no shower seat.
- There are no grab rails for the shower.
- There are no dropdown rails for the shower.
- There is also a similar male changing area located opposite the female changing area.
Changing Room with Adaptations - Sensations Iberostar Spa
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Location and Access
View
- The changing room surveyed is located at the rear of the spa corridor.
- The distance from the spa entrance is 15m.
- The most accessible route to the changing room has step-free level access.
- Doors are held open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the changing room.
- There is pictorial signage on or near the door.
- The door opens by sliding and has a low colour contrast.
- The door requires effort to open.
- The width of the opening is 82cm.
- The door has a key lock.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
View
- Washing and toilet facilities available in the changing room include: a wheel-in shower, a toilet with adaptations and a wash basin.
- The dimensions of the changing room are 363cm (width) x 212cm (depth).
- There is not room for a wheelchair user to manoeuvre.
- There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
- The lateral transfer space on the left is 114cm (from the side of the toilet pan).
- The lateral transfer space on the right is 106cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There are dropdown grab rails on both sides of the toilet.
- The dropdown grab rails have a high colour contrast.
- The toilet seat is 42cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder is located on the dropdown rail.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 91cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a wall mounted soap dispenser.
- The soap dispenser cannot be reached when seated on the toilet.
- The soap dispenser has a high colour contrast.
- The soap dispenser is 123cm from the floor.
- There is not a towel dispenser.
- There is not a hand dryer.
- There is no emergency alarm.
- There is a mirror.
- There is no shelf.
- The cubicle has a waste bin and a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 182cm from the floor.
- There is a wheel in shower in the changing room.
- There is not room for a wheelchair user to manoeuvre in the shower.
- There is no emergency alarm.
- There is a fixed shower head and a separate detachable shower head.
- The shower controls are lever mixer.
- There is no shower seat.
- There are no grab rails for the shower.
- There are no dropdown rails for the shower.
- The walls and floor have a low colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Spa Pool
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Pool 1
View
- The spa pool is located next to the spa on floor 0.
- There is a gate leading to the pool.
- The key card reader on the gate is at a height of 130cm.
- There is a steep ramp beyond the gate.
- This is an outdoor pool.
- There is step-free level access throughout the majority of this area.
- The following areas have stepped access: the jacuzzi.
- Access around the pool area may include uneven surfaces.
- Seating available around the pool includes: sun loungers.
- There is an emergency alarm poolside.
- Access into the water is via 7 steps.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The steps are unmarked.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers.
