Access Guide
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- The toilets with adaptations are located in both lobby areas (Sunset Luxury and Sunrise Buildings).
- The transfer space varies between left and right in the toilets with adaptations.
- Female and male step-free standard toilet facilities are located in the Sunrise Building lobby, the changing rooms for the spa and gym and in Oro Restaurant.
- Female and male standard toilet facilities with stepped access are located in Brisa, next to the adult pool and in the self-service area of Bluefin Grill.
- Shared standard toilet facilities with stepped access are located next to the family pool.
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Changing Facilities
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- Standard changing facilities are located in the gym and the spa.
- The standard fitting room is located in the shop.
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Washroom and Shower Facilities
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- Standard shower facilities are located at beachside and in the changing rooms.
Food and Drink (Sunset Luxury Building and Grounds - Elements Restaurant, Oro Restaurant, H2O Bar and Bluefin Beachside Grill)
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Restaurant Bar Café 1
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- Elements Restaurant is located in the resort grounds between the Sunset Luxury and Sunrise Buildings.
- The most accessible route has steep ramps.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There is step-free level access throughout all areas.
- Counters include: service counters, self-service counters and a bar.
- Some of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop.
- The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Seating available in this area includes: chairs without armrests, armchairs, sofas and high stools.
- Some seating is fixed.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
- The provision of gluten free, lactose free and dairy free food is dependent on guests giving prior notification of requirements.
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Restaurant Bar Café 2
View
- Oro Restaurant is located on level 9 of the Sunset Luxury Building.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access via lift into this area.
- The lift bypasses 10+ steps.
- There is an opening without doors.
- The width of the opening is 190cm.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 105cm.
- Menu types include: handheld.
- The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Some flooring is shiny.
- There is deep pile carpet in some areas.
- Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches and high stools.
- Some seating is fixed.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
- The provision of gluten free, lactose free and dairy free food is dependent on guests giving prior notification of requirements.
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Restaurant Bar Café 3
View
- H2O Bar is located in the resort grounds, next to the adult pool.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 109cm.
- The following are available: drinking straws and takeaway cups.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Seating available in this area includes: chairs with armrests and high stools.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
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Restaurant Bar Café 4
View
- Bluefin Beachside Grill is located in the resort grounds, between the Sunrise Building and the beach.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- There is not step-free level access throughout.
- The following areas have stepped access: the self-service buffet area and the standard toilets.
- Counters include: self-service counters and a bar.
- None of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop.
- The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
- The provision of gluten free, lactose free and dairy free food is dependent on guests giving prior notification of requirements.
Food and Drink (Sunrise Building - Oasis Lounge and Brisa)
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Restaurant Bar Café 1
View
- Oasis Lounge is located on level 1 of the Sunrise Building.
- The most accessible route has steep ramps.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is open plan access.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 117cm.
- Menu types include: menu boards and handheld.
- The following are available: drinking straws and takeaway cups.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- The flooring is shiny.
- Seating available in this area includes: chairs without armrests, armchairs, benches and high stools.
- Some seating is fixed.
- Furniture available in this area includes: coffee tables.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
- The Oasis Lounge can be accessed via ramp or steps from the reception area of the Sunrise Building.
- It can also be accessed from the grounds via the footbridge over the family pool.
- Both access routes have steep gradients.
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Restaurant Bar Café 2
View
- Brisa is located on level 8 of the Sunrise Building.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double manual doors.
- The doors are permanently held open.
- The doors have a low colour contrast.
- The width of the opening is 77cm.
- There is not step-free level access throughout.
- The following areas have stepped access: the raised terrace with a pool.
- There is a bar.
- The surface height is 113cm.
- The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- Seating available in this area includes: chairs with armrests, armchairs, sofas, benches and high stools.
- Some seating is fixed.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
- The provision of gluten free, lactose free and dairy free food is dependent on guests giving prior notification of requirements.
Standard Toilet Facilities (Sunrise Building - Level 8 - Brisa)
- The female and male standard toilet facilities were surveyed.
- The toilet is located in Brisa on level 8 of the Sunrise Building.
- The distance from the lift is 6m.
- The most accessible route to the toilet has step-free level access.
- There are no doors to open along the most accessible route.
- There is one step into the toilet.
- There are no handrails for the step.
- The step is unmarked.
- The height of the step is between 15cm and 18cm.
- The height of the step is 17cm.
- There is pictorial signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 85cm.
- Internally the door has a low colour contrast.
- Hand washing facilities include: a wash basin and a soap dispenser.
- The wash basin has a lever mixer tap.
- Hand drying facilities include: a wall mounted towel dispenser.
Standard Toilet Facilities (Sunset Building - Level 9 - Oro Restaurant)
- The female and male standard toilet facilities were surveyed.
- The toilets are located at the rear of Oro Restaurant.
- The distance from the lift is 50m.
- The most accessible route to the toilets has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the toilets.
- There is pictorial signage on or near the door.
- The door opens by sliding and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 78cm.
- Internally the door has a high colour contrast.
- There are not ambulant toilet facilities available.
- Hand washing facilities include: a wash basin and a soap dispenser.
- The wash basin has a lever mixer tap.
- Hand drying facilities include: paper towels.
- Lighting levels vary due to there being different types of lights in the space.
Standard Toilet Facilities (Bluefin Beachside Grill)
- The female and male standard toilet facilities were surveyed.
- The toilet is located at the rear of the self-service buffet area.
- The distance from the seating area is 25m.
- The most accessible route to the toilet has stepped access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways and narrow openings.
- There is step-free level access into the toilet.
- There is pictorial and written text signage on or near the door.
- The door opens inwards and has a high colour contrast.
- The door is easy to open.
- The width of the opening is 64cm.
- Internally the door has a high colour contrast.
- Hand washing facilities include: a wash basin and a soap dispenser.
- The wash basin has a lever mixer tap.
- Hand drying facilities include: paper towels.
- Lighting levels were low at the time of the survey.
