Access Guide
Toilet and Changing Facilities
-
Toilet Facilities
View
- There is 1 toilet with adaptations.
- The toilet with adaptations is located on the right side of the César Manrique front pond.
- The toilet with adaptations has a right hand transfer space.
- Female and male step-free standard toilet facilities are located on the left and right of the César Manrique front pond.
- Female and male step-free standard toilet facilities are located at the rear of the Samira Restaurant and beside the La Graciosa Restaurant.
- Shared step-free standard toilet facilities are located within Taro Spa and Wellness Retreat.
- Shared standard toilet facilities with stepped access are located at the rear of the Beach Bar.
- Female and male standard toilet facilities with stepped access are located on floor -1, opposite Corest Fitness and within the Reserve Pool area.
-
Changing Facilities
View
- Standard changing facilities are located beside the La Graciosa Restaurant, within Taro Spa and Wellness Retreat and Corest Fitness changing areas, and at poolside's.
- The standard fitting room is located within La Vá Boutique.
-
Washroom and Shower Facilities
View
- Standard shower facilities are located within Taro Spa and Wellness Retreat and Corest Fitness changing areas, and at poolside's.
Food and Drink (Building - Ginger Signature Bar, Malva Food Bazar, Samira and Cappella)
-
Restaurant Bar Café 1
View
- Ginger Signature Bar is located on floor 0, to the right of the César Manrique front pond.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double automatic doors.
- The doors are permanently held open.
- The doors have a low colour contrast.
- The width of the opening is 195cm.
- There is step-free level access throughout all areas.
- Counters include: service counters.
- Some of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: menu boards, countertop and online.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny.
- Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and high stools.
- Furniture available in this area includes: tables, coffee tables and high tables.
- Some tables are fixed.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
-
Restaurant Bar Café 2
View
- Malva Food Bazar is located on floor 0, to the right of the César Manrique front pond, through the Ginger Signature Bar.
- The most accessible route has step-free level access.
- Doors are held open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There is step-free level access throughout all areas.
- Counters include: self-service counters.
- None of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop and online.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny.
- Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
- Furniture available in this area includes: tables and high tables.
- Some tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
-
Restaurant Bar Café 3
View
- Samira is located on floor 0, to the left of the César Manrique front pond.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There are double automatic doors.
- The doors open by sliding.
- The doors have a low colour contrast.
- The width of the opening is 249cm.
- There is an alternative entrance at the rear of The Reserve Lounge which is used during breakfast.
- There is step-free level access throughout all areas.
- Menu types include: handheld and online.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny.
- Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
- Some seating is fixed.
- Furniture available in this area includes: tables and high tables.
- Some tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
-
Restaurant Bar Café 4
View
- Cappella is located on floor 0, to the rear of the César Manrique front pond.
- The most accessible route has steep ramps.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is more than 200cm.
- There is step-free level access throughout all areas.
- Menu types include: handheld and online.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny and patterned.
- Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and sofas.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Food and Drink (Building - The Reserve Lounge and Circle By Meliá)
-
Restaurant Bar Café 1
View
- The Reserve Lounge is located on floor 0, to the left of the César Manrique front pond, past The Reserve reception.
- The most accessible route has step-free level access.
- Doors are held open along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is 193cm.
- There is step-free level access throughout all areas.
- There is a self-service counter.
- The surface height is 95cm.
- Menu types include: countertop and online.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny.
- Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, benches and high stools.
- Furniture available in this area includes: tables and high tables.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
-
Restaurant Bar Café 2
View
- Circle By Meliá is located on floor 0, to the rear left of the César Manrique front pond.
- The most accessible route has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into this area.
- There is a single manual door.
- The door opens away from you.
- The door has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 74cm.
- There is step-free level access throughout all areas.
- There is a self-service counter.
- The surface height is 76cm.
- Menu types include: handheld and online.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny.
- Seating available in this area includes: chairs without armrests and sofas.
- Some seating is fixed.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Food and Drink (Grounds - La Graciosa Restaurant, The Shack Poolside Terrace, Beach Bar, The Reserve Pool Bar)
-
Restaurant Bar Café 1
View
- La Graciosa Restaurant is located on the right of the César Manrique pool.
- The most accessible route has slight slopes.
- There is an automatic door along the most accessible route.
- This route has uneven surfaces.
- There is sloped access into this area.
- The slope has a slight gradient.
- There are double manual doors.
- The doors are permanently held open.
- The doors have a high colour contrast.
- The width of the opening is 118cm.
- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the internal seating and bar.
- There is a bar.
- The surface height is 110cm.
- Menu types include: handheld and online.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny and patterned.
- Seating available in this area includes: chairs with armrests, benches and high stools.
- Some seating is fixed.
- Furniture available in this area includes: tables and high tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
-
Restaurant Bar Café 2
View
- The Shack Poolside Terrace is located at the front of the César Manrique pool.
- The most accessible route has step-free level access.
- There is an automatic door along the most accessible route.
- This route has uneven surfaces.
- There is step-free level access into this area.
- There is open plan access.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via slopes: the seating area from the bar.
- Counters include: service counters.
- Some of the counters are at a suitable height for standing users.
- None of the counters are at a suitable height for seated users.
- Menu types include: countertop, handheld and online.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is patterned.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
-
Restaurant Bar Café 3
View
- The Beach Bar is located on the right of the César Manrique pool.
- The most accessible route has steep ramps.
- There is an automatic door along the most accessible route.
- This route has uneven surfaces.
- Access into this area is via a step.
- The step is unmarked.
- There are no handrails for the step.
- There is open plan access.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 95cm.
- Menu types include: online.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables and coffee tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
-
Restaurant Bar Café 4
View
- The Reserve Pool Bar is located at the front of the Reserve Pool.
- The most accessible route has steep slopes.
- There is an automatic door along the most accessible route.
- There is step-free level access into this area.
- There is an opening without doors.
- The width of the opening is 88cm.
- There is step-free level access throughout all areas.
- There is a bar.
- The surface height is 107cm.
- Menu types include: handheld and online.
- The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests.
- Furniture available in this area includes: tables.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary according to time of day.
