Access Guide
Toilet and Changing Facilities
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Toilet Facilities
View
- There is 1 toilet with adaptations.
- The toilet with adaptations is located on the right side of the César Manrique front pond.
- The toilet with adaptations has a right hand transfer space.
- Female and male step-free standard toilet facilities are located on the left and right of the César Manrique front pond.
- Female and male step-free standard toilet facilities are located at the rear of the Samira Restaurant and beside the La Graciosa Restaurant.
- Shared step-free standard toilet facilities are located within Taro Spa and Wellness Retreat.
- Shared standard toilet facilities with stepped access are located at the rear of the Beach Bar.
- Female and male standard toilet facilities with stepped access are located on floor -1, opposite Corest Fitness and within the Reserve Pool area.
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Changing Facilities
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- Standard changing facilities are located beside the La Graciosa Restaurant, within Taro Spa and Wellness Retreat and Corest Fitness changing areas, and at poolside's.
- The standard fitting room is located within La Vá Boutique.
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Washroom and Shower Facilities
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- Standard shower facilities are located within Taro Spa and Wellness Retreat and Corest Fitness changing areas, and at poolside's.
Pools (César Manrique and The Reserve)
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Pool 1
View
- The César Manrique pool is located on the right of the resort grounds.
- There is an automatic door and uneven surfaces on the paths leading to the pool.
- There is step-free access to the pool area.
- This is an outdoor pool.
- There is step-free level access throughout the majority of this area.
- The following areas have step-free access via ramps: the rear of the pool and some sun loungers.
- Access around the pool area may include uneven surfaces.
- Some flooring is patterned.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- The pool has step-free access via slope.
- The pool is staffed at peak times only.
- Additional facilities include: poolside showers and a bar.
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Pool 2
View
- The Reserve pool is located on the left of the resort grounds.
- There is an automatic door and slopes on the paths leading to the pool.
- There is step-free access to the pool area.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- Access into the water is via 8 steps.
- There are handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The steps are clearly marked.
- The pool is staffed at peak times only.
- Additional facilities include: poolside showers and a bar.
Entrance (Taro Spa and Wellness Retreat Entrance)
- This entrance is located to the left as you exit the main lifts on floor -1.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors.
- The doors are permanently held open.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The width of the opening is 83cm.
- The doors have a high colour contrast.
Spa (Taro Spa and Wellness Retreat)
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Getting Around
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- There is step-free level access throughout all areas.
- There is background noise.
- Seating available in the building includes: chairs with armrests, chairs without armrests and sofas.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
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Reception
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- There is step-free level access to the reception.
- The height of the reception desk is 78cm.
- There is not a lowered section at the desk.
- The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- There is not a hearing assistance system.
- There is background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
- Furniture available in this area includes: coffee tables.
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Sauna
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- The sauna is located on the right of the Taro Spa and Wellness Retreat.
- The most accessible route to the sauna has step-free level access.
- Doors are held open along the most accessible route.
- This route has narrow walkways.
- There is no signage on or near the door.
- There is one step to the sauna.
- There are no handrails for the steps.
- The step is unmarked.
- The height of the step is not between 15cm and 18cm.
- The height of the step is 5cm.
- There is a single manual door.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 76cm.
- The door has a low colour contrast.
- There is no emergency alarm.
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Steam Room
View
- The steam room is located on the right of the Taro Spa and Wellness Retreat.
- The most accessible route to the steam room has step-free level access.
- Doors are held open along the most accessible route.
- This route has narrow walkways.
- There is no signage on or near the door.
- There is step-free level access into the steam room.
- There is a single manual door.
- The door opens towards you.
- The door is easy to open.
- The width of the opening is 78cm.
- The door has a high colour contrast.
- There is room for a wheelchair user to manoeuvre.
- There is no emergency alarm.
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Treatment Room
View
- There is step-free level access into the treatment room.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 84cm.
- The door has a high colour contrast.
- Furniture can be moved to enable a manoeuvring space for a wheelchair user.
- There is space for an assistance dog to rest.
- There is no emergency alarm.
- The walls and floor have a high colour contrast.
- The treatment table is free standing and height adjustable.
- The length of the treatment table is 200cm.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Changing Area (Taro Spa and Wellness Retreat)
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Changing Area
View
- The shared changing area was surveyed.
- The changing area surveyed is located on the left of the Taro Spa and Wellness Retreat.
- The distance from the Taro Spa and Wellness Retreat entrance is 10m.
- The most accessible route to the changing area has step-free level access.
- Doors are held open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the changing area.
- There is a single manual door.
- The door opens away from you.
- The door is easy to open.
- The width of the opening is 68cm.
- The door has a low colour contrast.
- Internally the door has a low colour contrast.
- Facilities in this area include: a changing bench and lockers.
- There are no lockers at a suitable height for a wheelchair user.
Pools (Taro Spa and Wellness Retreat)
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Pool 1
View
- The Taro Spa and Wellness Retreat pool is located on the right of the Taro Spa and Wellness Retreat.
- There are permanently held open doors and narrow walkways (less that 120cm wide) along the corridor leading to the pool.
- There is step-free access to the pool area.
- This is an indoor relaxation pool.
- There is step-free level access throughout the majority of this area.
- The following areas have stepped access: the Taro Spa and Wellness Retreat pool.
- Seating available around the pool includes: chairs without armrests.
- There is not an emergency alarm poolside.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- Access into the water is via 2 steps.
- There are no handrails for the steps.
- The step markings are not clearly visible.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers.
Entrance (Corest Fitness Entrance)
- This entrance is located to the left as you reach the bottom of the grounds to beach access point ramp.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There are 6 steps as you enter.
- There are no handrails for the steps.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The depth of the steps is between 30cm-45cm.
- There is a key fob/card reader at a height of 126cm.
- There is a single automatic door.
- The door opens by sliding.
- The width of the opening is 106cm.
- The door has a high colour contrast.
Gym (Corest Fitness)
- The gym is located at the rear of the resort, on floor -1.
- There is step-free level access into the gym.
- There are double manual doors.
- The doors are permanently held open.
- The doors require effort to open.
- The width of the opening is 136cm.
- The doors have a low colour contrast.
- There is not step-free level access throughout.
- The following areas have step-free access via ramps: some of the gym equipment.
- Access throughout may include pillars.
- There is room for a wheelchair user to manoeuvre.
- The gym is not staffed.
- Some flooring is shiny.
- The walls and floor have a high colour contrast.
- There is clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights and cable resistance machines.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Changing Area (Corest Fitness)
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Changing Area
View
- The female and male changing area was surveyed.
- The changing area surveyed is located to the right as you enter Corest Fitness.
- The distance from the Corest Fitness entrance is 5m.
- The most accessible route to the changing area has step-free level access.
- There are no doors to open along the most accessible route.
- This route has narrow walkways.
- There is step-free level access into the changing area.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 75cm.
- The door has a low colour contrast.
- Internally the door has a high colour contrast.
- Facilities in this area include: showers and a changing bench.
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Shower Facilities
View
- There is step-free level access to the shower facilities.
- There is a fixed shower head and a separate adjustable shower head.
- The shower controls are lever mixer.
- There is no shower seat.
- There are no grab rails for the shower.
- There are no dropdown rails for the shower.
