Access Guide
Overview
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About
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- Pine Cliffs Resort is split into 6 distinct types/areas of accommodation tailored to different travel needs:
- - Pine Cliffs Hotel, a Luxury Collection Resort
- - Pine Cliffs Ocean Suites, a Luxury Collection Resort
- - Pine Cliffs Residence, a Luxury Collection Resort
- - Pine Cliffs Gardens
- - Pine Cliffs Suites and Vacation Club
- - Pine Cliffs Village
- In total there are 817 accommodation options made up of rooms, suites, apartments, residences, villas and townhouses.
- There are 5 bedrooms with adaptations across the resort.
- This Detailed Access Guide is for Pine Cliffs Gardens.
- Pine Cliffs Gardens is made up of 4 buildings: G1 (Lotus), G2 (Jasmin), G3 (Malmequer) and G4 (Orquidea).
- There are 87 suites across the 4 buildings.
- The suite with adaptations (G105) is located in G1 (Lotus).
- G1 (Lotus) building was surveyed.
- There is step-free level access to some of the bedrooms.
- There is 1 bedroom with adaptations.
- There is stepped access to the bedroom.
- The bedroom has an ensuite bathroom with a wheel in shower.
- Only assistance dogs are welcomed here.
- Shared facilities include: a restaurant and a swimming pool.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is stepped access at the most accessible entrance.
- There is step-free level access throughout all areas.
- There are no doors to open along circulation routes.
- The ground, 1st and 2nd floors can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- Seating is not available.
- There is not a hearing assistance system.
- There is a water bowl available for assistance dogs.
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Related Access Guides
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- View information on Pine Cliffs Resort - Albufeira - Pine Cliffs Gardens - Food and Drink (opens new tab).
- View information on Pine Cliffs Resort - Albufeira - Pine Cliffs Gardens - Swimming Pool (opens new tab).
- View information on Pine Cliffs Resort - Albufeira - Resort Overview and Beach (opens new tab).
Toilet and Changing Facilities (Pine Cliffs Gardens)
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Toilet Facilities
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- There is 1 toilet with adaptations.
- The toilet with adaptations is located in the Piri Piri Steak House.
- The toilet with adaptations has a right hand transfer space.
- Female and male step-free standard toilet facilities are located in Piri Piri Steak House.
- Female and male standard toilet facilities with stepped access are located in a WC block next to the Pine Cliffs Gardens pool.
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Changing Facilities
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- Parent and baby changing facilities are located in the toilet with adaptations in Piri Piri Steak House.
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Washroom and Shower Facilities
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- Standard shower facilities are located next to the Pine Cliffs Gardens pool.
Parking (Lotus)
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Car Park
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- The car park is located in front of and to the side of the G1 (Lotus) building.
- The car park is open air/surface.
- The car park surface consists of tarmac and block paving.
- There are 2 designated Blue Badge parking bays available.
- The Blue Badge bays are signposted and have markings which are faded.
- The surveyed Blue Badge parking bay dimensions are 290cm (width) x 495cm (depth).
- There are no hatched/marked zones.
- The nearest designated bay is 5m from the building access point.
- The most accessible route from the Blue Badge parking has step-free level access.
- This route has uneven surfaces.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is free for all users.
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Electric Vehicle Charging Points
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- There are no electric vehicle charging points designated for Blue Badge holders.
- There is 1 electric vehicle charging point.
- The dimensions of the electric vehicle charging bay are 250cm (width) x 490cm (depth).
- The controls are not at a suitable height for a wheelchair user.
- The nozzle holster is not at a suitable height for a wheelchair user.
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Drop-off Point
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- There is not a designated drop-off point available.
Building Access Point (Lotus)
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Access Point
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- This access point is located at the front of the building, next to the designated parking bay.
- The approach to the access point has uneven surfaces.
- The access point is clearly signed.
- There is step-free level access at the access point.
- There is an open gap at this access point.
- The width of the opening is more than 200cm.
- There is one step as you enter.
- There are no handrails for the step.
- The step is unmarked.
- The height of the step is not between 15cm and 18cm.
- The height of the step is 3cm.
Entrance (Lotus - Suite G105)
- This entrance is located on the ground floor of G1 (Lotus) building.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is stepped access at the entrance.
- There is one step as you enter.
- There are no handrails for the step.
- The step is unmarked.
- The height of the step is not between 15cm and 18cm.
- The height of the step is 5cm.
- There is a key fob/card reader at a height of 114cm.
- There is a single manual door.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 81cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
Kitchen, Diner and Lounge (Lotus - Suite G105)
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Kitchen
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- The kitchen is located immediately beyond the suite entrance, to the right.
- There is step-free level access into the kitchen.
- The walls and floor have a medium colour contrast.
- The work surface is 90cm from the floor.
- A lowered work surface is not available.
- Overhead and under counter cupboards are available.
- The hob is 90cm from the floor.
- A lowered hob is not available.
- The oven is not at a suitable height for a wheelchair user.
- The sink is 90cm from the floor.
- A lowered sink is not available.
- The sink has a lever mixer tap.
- Facilities within the kitchen include a fridge freezer, a dishwasher, a washing machine, a microwave, a kettle and a toaster.
- The following appliances are at a suitable height for a wheelchair user: washing machine.
- Lighting levels were even at the time of the survey.
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Dining Room
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- The dining room is located between the kitchen and the lounge.
- There is step-free level access into the dining room.
- There is room for a wheelchair user to manoeuvre.
- The walls and floor have a medium colour contrast.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: tables.
- The surface height of the tables is suitable for wheelchair users.
- The clear height under the tables is suitable for wheelchair users.
- Lighting levels were even at the time of the survey.
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Lounge
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- The lounge is located at the far end of the communal space.
- There is step-free level access into the lounge.
- The kitchen is open plan.
- The walls and floor have a medium colour contrast.
- Seating available in the lounge includes: sofas and stools.
- Furniture available in the lounge includes: coffee tables.
- There is a TV.
- Lighting levels were even at the time of the survey.
Bedroom and Ensuite with Adaptations (Lotus - Suite G105)
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Bedroom Access
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- The bedroom surveyed is located to the left as you enter the suite.
- The distance from the suite entrance is 3m.
- The most accessible route to the bedroom has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the bedroom.
- The door opens inwards and has a low colour contrast.
- The door requires effort to open.
- The width of the opening is 85cm.
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Bedroom Features
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- The bedroom has a king bed.
- The top of the mattress is 61cm from the floor.
- The space under the bed is 10cm from the floor.
- There is room for a wheelchair user to manoeuvre next to the bed.
- Furniture available in the bedroom includes: a desk.
- The following is also available in this bedroom: TV with subtitles.
- There is no emergency alarm.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- This bedroom does not have an adjoining room.
- There is a terrace, which is accessed via a manual door.
- The width of the terrace door opening is 97cm.
- There is a 6cm lipped threshold to access the terrace, followed by a 3cm step.
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Ensuite Access
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- There is step-free level access into the ensuite.
- The ensuite door opens by sliding and has a low colour contrast.
- The door is easy to open.
- The width of the opening is 80cm.
- Internally the door has a low colour contrast.
- There is not a grab rail on the internal door.
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Ensuite Dimensions and Features
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- The dimensions of the ensuite are 240cm (width) x 250cm (depth).
- There is room for a wheelchair user to manoeuvre.
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 89cm (from the side of the toilet pan).
- There is a push button flush for the toilet.
- The flush is on top of the cistern.
- There is no horizontal grab rail for the toilet.
- There is no vertical grab rail for the toilet.
- There are dropdown grab rails on both sides of the toilet.
- The dropdown grab rails have a medium colour contrast.
- The toilet seat is 51cm from the floor.
- The toilet seat has a low colour contrast.
- The toilet roll holder is located on the dropdown rail.
- The toilet roll holder is 60cm from the floor.
- The wash basin has a lever mixer tap.
- The wash basin and tap cannot be reached when seated on the toilet.
- The wash basin is 81cm from the floor.
- There are no vertical grab rails at the wash basin.
- There is a bar of soap.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror which is angled for ease of use.
- There is no shelf.
- The cubicle has a pedal bin.
- There are multiple coat hooks.
- The coat hooks are 159cm from the floor.
- The walls and floor have a medium colour contrast.
- Lighting levels were even at the time of the survey.
- The ensuite has a wheel in shower.
- There is not room for a wheelchair user to manoeuvre in the shower.
- There is a fixed shower head and a separate detachable shower head.
- The shower controls are twist turn mixer.
- There is a flip-down shower seat.
- The shower seat is 43cm from the floor.
- There is a grab rail for the shower.
- The grab rail for the shower has a medium colour contrast.
- There are no dropdown rails for the shower.
- There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
Building Corridors (Lotus)
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Access
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- There is step-free access between floors via lift.
- There is step-free level access throughout walkways.
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Circulation
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- There are no doors to open along circulation routes.
- There is a high colour contrast between the walls and floor along circulation routes.
- Some flooring is patterned.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signage is consistent throughout.
Lift (Lotus)
- The lift surveyed is located to the left as you enter.
- The distance from the building access point is 8m.
- The most accessible route to the lift has step-free level access.
- There are no doors to open along the most accessible route.
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Standard Lift
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- The ground, 1st and 2nd floors can be accessed by this lift.
- The lift door has a high colour contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The weight limit for the lift is 675kg.
- The control buttons have a low colour contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 89cm.
- The internal dimensions of the lift are 114cm (width) x 140cm (depth).
- The control buttons have a low colour contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator and an audible announcer.
- Lighting levels were even at the time of the survey.
Stairs (Lotus)
- The stairs are located to the right as you enter.
- The ground, 1st and 2nd floors can be accessed by these stairs.
- There is a handrail on the left going up.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The handrail does not extend horizontally beyond the first and last step.
- The steps are unmarked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm-45cm.
Grounds (Pine Cliffs Gardens)
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About
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- The following is available in this area: walkways, grounds, a swimming pool and a restaurant.
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Getting Around
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- There are surfaced footpaths in some areas.
- Surfaced footpaths consist of: concrete, tarmac and cobbles.
- The majority of the surfaced footpaths are wide enough for wheelchair users.
- Some footpaths have sections with potential obstacles such as: uneven surfaces.
- There is wayfinding signage in this area.
- There are not any seats situated along the paths for people to rest.
- There is step-free level access throughout all areas.
- There are some areas where you have to walk along the road as there is no footpath.
- Alternatively, guests can use the shuttle service.
Standard Toilet Facilities (Pine Cliffs Gardens Pool)
- The female and male standard toilet facilities were surveyed.
- The toilet is located in a WC block next to the pool.
- The distance from the poolside is 30m.
- The most accessible route to the toilet has a step.
- There are no doors to open along the most accessible route.
- This route has uneven surfaces.
- There is step-free level access into the toilet.
- There is pictorial signage on or near the door.
- The door opens inwards and has a low colour contrast.
- The door requires effort to open.
- The width of the opening is 76cm.
- Internally the door has a high colour contrast.
- Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
- The wash basin has a sensor tap.
- Hand drying facilities include: a wall mounted towel dispenser.
- Lighting levels were even at the time of the survey.
