Access Guide
Toilet and Changing Facilities (Pine Cliffs Hotel and Grounds)
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Toilet Facilities
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- There are 3 toilets with adaptations.
- The toilets with adaptations are located on floor -1 of Pine Cliffs Hotel (one next to Jardim Colonial and one next to Rohini by Little Miss India Restaurant) and also in the hotel grounds next to Corda Café.
- The transfer space varies between toilets with adaptations.
- Female and male step-free standard toilet facilities are located on floor -1 of Pine Cliffs Hotel and in the Active Health Club changing rooms.
- Female and male standard toilet facilities with stepped access are located in the lobby of Pine Cliffs Hotel.
- Female and male standard toilet facilities with stepped access are located next to all of the pools and on the beach at the Maré at Pine Cliffs Restaurant.
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Changing Facilities
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- Standard changing facilities are located in Active Health Club on the ground floor of the hotel.
- Parent and baby changing facilities are located in some of the toilets with adaptations and some of the standard toilets.
- The standard fitting room is located in the Boutique store.
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Washroom and Shower Facilities
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- Standard shower facilities are located in the changing rooms of the Active Health Club and next to the O Pescador pools and indoor pool.
Outdoor Pools - O Pescador Pool - Main Section, O Pescador Pool - Upper Section and Corda Café Pool
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Pool 1
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- The O Pescador Pools are located in the grounds to the rear of the Pine Cliffs Hotel, outside the O Pescador Restaurant.
- There is step-free access to the main section of the pool.
- This is an outdoor pool.
- There is step-free level access throughout this area.
- Access around the pool area may include narrow walkways.
- Seating available around the pool includes: sun loungers and relaxation beds.
- Some seating is fixed.
- There is not an emergency alarm poolside.
- Access into the water is via 6 steps.
- There is a central handrail.
- The handrail is easy to grip.
- The handrail covers the flight of stairs throughout its length.
- The steps have some clear markings.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: poolside showers.
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Pool 2
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- The O Pescador Pools are located in the grounds to the rear of the Pine Cliffs Hotel outside the O Pescador Restaurant.
- This upper section is accessed via 6 unmarked steps.
- The steps do not have handrails.
- Alternatively, it can be accessed via a sloped footpath in the grounds and a 100cm opening at poolside with an uneven surface.
- This is an outdoor pool.
- The following areas have stepped access: the main section of the O Pescador Pools.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- Access into the water is via a ladder.
- The pool is not staffed and does not have a lifeguard.
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Pool 3
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- Corda Café Pool is in the grounds of the resort, to the rear of Pine Cliffs Hotel, next to the Ocean Suites.
- It has stepped access unless approaching from the grass area on its far side.
- This is an outdoor pool.
- The following areas have stepped access: the courtyard area outside Corda Café.
- Access around the pool area may include uneven surfaces and narrow walkways.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- Access into the water is via a ladder.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: a bar.
- There is a swim-up bar.
Active Health Club Entrance
- This entrance is located on the ground floor of Pine Cliffs Hotel, off the rear of the lobby.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors.
- The doors are permanently held open.
- The width of the opening is 170cm.
- The doors have a low colour contrast.
Active Health Club
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About
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- The spa is located on the ground floor of Pine Cliffs Hotel.
- Facilities available include; a swimming pool, a gym, a sauna, a steam room and changing rooms.
- There is not a toilet with adaptations available.
- The spa has the following floors: Ground and -1.
- There is stepped access only to other floors.
- The indoor pool is located on floor -1 which has stepped only access.
- There are also additional standard toilet and shower cubicles at poolside on floor -1.
- There is additional stepped access to the jacuzzi on floor -1.
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Getting Around
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- There is step-free level access throughout all floors of the building.
- Some flooring is shiny and patterned.
- There may be background noise.
- Signage is limited.
- There is wayfinding signage.
- Signage is clearly visible with high contrasting colours.
- Seating available in the building includes: chairs without armrests and sun loungers.
- Lighting levels vary due to the size of the space.
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Reception
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- There is step-free level access to the reception.
- The height of the reception desk is 125cm.
- There is not a lowered section at the desk.
- There is not a hearing assistance system.
- There is background noise in this area.
- The flooring is shiny and patterned.
- Lighting levels were even at the time of the survey.
- There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs without armrests.
- Furniture available in this area includes: coffee tables.
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Sauna
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- The sauna is located on the ground floor, to the rear of the changing rooms.
- The most accessible route to the sauna has step-free level access.
- There are manual doors along the most accessible route.
- There is written text signage on or near the door.
- There is step-free level access into the sauna.
- There is a single manual door.
- The door opens towards you.
- The door requires effort to open.
- The width of the opening is 66cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
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Steam Room
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- The steam room is located on the ground floor, to the rear of the changing rooms.
- The most accessible route to the steam room has step-free level access.
- There are manual doors along the most accessible route.
- There is written text signage on or near the door.
- There is step-free level access into the steam room.
- There is a single manual door.
- The door opens towards you.
- The door requires effort to open.
- The width of the opening is 88cm.
- There is a small lip on the threshold of the opening.
- The door has a high colour contrast.
Active Health Club - Gym
- The gym is located on the ground floor, to the rear of the changing rooms.
- There is step-free level access into the gym.
- There are double manual doors.
- The doors open both ways.
- The doors require effort to open.
- The width of the opening is 180cm.
- The doors have a medium colour contrast.
- There is step-free level access throughout.
- There is room for a wheelchair user to manoeuvre.
- The gym is not staffed.
- Some flooring is shiny.
- The walls and floor have a high colour contrast.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights and cable resistance machines.
- There is not a hearing assistance system.
- There is background noise in this room.
- Lighting levels vary due to the use of large glazed walls.
Active Health Club - Standard Changing Rooms
- The changing room surveyed is located on the ground floor, just past reception.
- The distance from the health club entrance is 10m.
- The most accessible route to the changing room has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access into the changing room.
- The door opens inwards and has a high colour contrast.
- The door requires effort to open.
- The width of the opening is 72cm.
- Internally the door has a high colour contrast.
- Washing and toilet facilities available in the changing room include: a standard shower, a standard toilet and a wash basin.
- Changing facilities available in the changing room include: a changing table/bench, a locker and a locker at a suitable height for a wheelchair user.
- The wash basin has a sensor tap.
- The toilet seat has a low colour contrast.
- There is a wall mounted towel dispenser.
- The towel dispenser has a high colour contrast.
- There is not a hand dryer.
- There is also a mirror in the room.
- There is a shower in the changing room.
- There is step-free level access to the shower cubicle.
- There is a fixed shower head.
- The shower controls are lever mixer.
- There is no shower seat.
- There are no grab rails for the shower.
- There are no dropdown rails for the shower.
- The walls and floor have a medium colour contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Active Health Club - Indoor Pool
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Pool 1
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- The pool is located on the floor -1 of the Active Health Club in Pine Cliffs Hotel.
- It has stepped only access.
- This is an indoor pool.
- There is step-free level access throughout this area.
- Access around the pool area may include narrow walkways.
- Seating available around the pool includes: sun loungers.
- There is not an emergency alarm poolside.
- Lighting levels vary due to the use of large glazed walls.
- Access into the water is via 6 steps.
- There are no handrails for the steps.
- The steps are clearly marked.
- The pool is not staffed and does not have a lifeguard.
- Additional facilities include: a jacuzzi.
