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Pine Cliffs Resort - Albufeira - Pine Cliffs Ocean Suites - Swimming Pools and Spa

Praia da Falesia, PO Box 644, Albufeira, Algarve, Portugal, 8200-909

Access Guide

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Toilet and Changing Facilities (Ocean Suites)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located at the rear of the lobby.
    • The toilet with adaptations has a right hand transfer space.
    • Female and male step-free standard toilet facilities are located at the rear of the lobby.
    • Female and male step-free standard toilet facilities are located in Serenity Spa and in Zest.
  • Changing Facilities View
    • Standard changing facilities are located in the spa.
    • Parent and baby changing facilities are located in the toilet with adaptations in the lobby.
    • The standard fitting rooms are located in Chá De Cores Concept Store and in Waves shop.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located next to the pool and in the spa.

Pools (Ocean Suites and Serenity Spa)

  • Pool 1 View
    • The Ocean Suites pool is located to the left side of the building and has a dedicated entrance/exit with double automatic doors.
    • There is step-free level access on the path to the pool.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Seating available around the pool includes: sun loungers and relaxation beds.
    • Some seating is fixed.
    • There is not an emergency alarm poolside.
    • Access into the water is via 5 steps.
    • There is a central handrail.
    • The handrail is easy to grip.
    • The handrail does not cover the flight of stairs throughout its length.
    • The steps are clearly marked.
    • The pool is not staffed and does not have a lifeguard.
    • Additional facilities include: a children's pool and a bar.
    • The bar was closed at the time of the survey.
    • The height of the counter at the bar is 123cm.
  • Pool 2 View
    • This pool is located within Serenity Spa.
    • There is step-free level access along the route to the pool.
    • This is an indoor relaxation pool.
    • There is step-free level access throughout this area.
    • The flooring is shiny.
    • Seating available around the pool includes: sun loungers and relaxation beds.
    • Some seating is fixed.
    • There is not an emergency alarm poolside.
    • Lighting levels vary due to the use of large glazed walls.
    • Access into the water is via 8 steps.
    • There are handrails on both sides, which are within reach.
    • The handrails are easy to grip.
    • The handrails cover the flight of stairs throughout its length.
    • The steps have some clear markings.
    • The pool is not staffed and does not have a lifeguard.
    • Additional facilities include: a jacuzzi.
    • The sun loungers and jacuzzi are located on the terrace outside.
    • Access to the terrace is via manual double doors.
    • The opening width is 180cm.
    • The doors open away from you and are heavy.
    • There is a 2cm lipped threshold in the doorway followed by a 6cm unmarked step down to the terrace.
    • There are 2 unmarked steps to access the jacuzzi.

Serenity Spa Entrance

  • This entrance is located on the 1st floor of Ocean Suites.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 144cm.
  • The doors have a high colour contrast.

Serenity Spa

  • About View
    • The spa is located on the 1st floor of Ocean Suites.
    • Facilities available include; a swimming pool, a sauna, a steam room, treatment rooms and changing rooms.
    • There is not a toilet with adaptations available.
    • The spa has 1 floor.
  • Getting Around View
    • There is step-free level access throughout all areas.
    • Some flooring is shiny and patterned.
    • There is background noise.
    • Seating available in the building includes: armchairs, benches and relaxation beds.
    • Lighting levels vary due to the size of the space.
  • Reception View
    • There is step-free level access to the reception.
    • The height of the reception desk is 120cm.
    • There is not a lowered section at the desk.
    • The reception has a television which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • The height of the touchscreen display ranges from 129cm to 146cm from the floor.
    • The touchscreen is a portable tablet and can be detached and handed to guests.
    • There is no (or very little) background noise in this area.
    • Some flooring is shiny and patterned.
    • Lighting levels vary due to there being different types of lights in the space.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: armchairs and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: coffee tables.
  • Sauna View
    • The sauna is located to the left of reception in the Thermal Oasis.
    • The most accessible route to the sauna has step-free level access.
    • There are manual doors along the most accessible route.
    • There is pictorial and written text signage on or near the door.
    • There is step-free level access into the sauna.
    • There is a single manual door.
    • The door opens towards you.
    • The door is easy to open.
    • The width of the opening is 79cm.
    • The door has a low colour contrast.
    • There is a push button emergency alarm.
  • Steam Room View
    • The steam room is located to the left of reception in the Thermal Oasis.
    • The most accessible route to the steam room has step-free level access.
    • There are manual doors along the most accessible route.
    • This route has narrow walkways.
    • There is written text signage on or near the door.
    • There is step-free level access into the steam room.
    • There is a single manual door.
    • The door opens towards you.
    • The door requires effort to open.
    • The width of the opening is 78cm.
    • There is a small lip on the threshold of the opening.
    • The door has a low colour contrast.
    • There is room for a wheelchair user to manoeuvre.
  • Treatment Room View
    • There is step-free level access into the treatment room.
    • Lavanda treatment room was surveyed.
    • There is a single manual door.
    • The door is permanently held open.
    • The width of the opening is 79cm.
    • The door has a high colour contrast.
    • Furniture can be moved to enable a manoeuvring space for a wheelchair user.
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor have a medium colour contrast.
    • The treatment table is free standing and height adjustable.
    • The length of the treatment table is 205cm.
    • There is not a hearing assistance system.
    • There may be background noise in this room.
    • Lighting levels were low at the time of the survey.

Standard Changing Room (Serenity Spa)

  • The changing room surveyed is located to the right of the reception desk.
  • The distance from the spa entrance is 15m.
  • The most accessible route to the changing room has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has narrow walkways.
  • There is step-free level access into the changing room.
  • The door opens inwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 78cm.
  • Internally the door has a high colour contrast.
  • Washing and toilet facilities available in the changing room include: a standard shower, a standard toilet and a wash basin.
  • Changing facilities available in the changing room include: a dry seat for changing, a stool, a locker and a locker at a suitable height for a wheelchair user.
  • The wash basin has a lever mixer tap.
  • The toilet seat has a low colour contrast.
  • There is a hand towel for drying hands.
  • There is not a hand dryer.
  • There is also a mirror and a shelf in the room.
  • There is a shower in the changing room.
  • There is step-free level access to the shower cubicle.
  • There is a fixed shower head and a separate detachable shower head.
  • The shower controls are twist turn mixer.
  • There is no shower seat.
  • There are no grab rails for the shower.
  • There are no dropdown rails for the shower.
  • The walls and floor have a medium colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Standard Toilet Facilities (Serenity Spa)

  • The female and male standard toilet facilities were surveyed.
  • The toilet is located in the Thermal Oasis.
  • The distance from the spa entrance is 55m.
  • The most accessible route to the toilet has step-free level access.
  • There are manual doors along the most accessible route.
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • There is no door.
  • The width of the opening is 93cm.
  • There is a second door.
  • The door opens inwards and has a medium colour contrast.
  • The doors require effort to open.
  • The width of the opening is 81cm.
  • Internally the door has a medium colour contrast.
  • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
  • The wash basin has a lever mixer tap.
  • Hand drying facilities include: a hand towel.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.