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Princesa Yaiza Suite Hotel Resort - Food and Drink

Avenida Papagayo 22, Lanzarote, Spain, 35580

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 8 toilets with adaptations.
    • The toilets with adaptations are located on floor 1 of Zone A, on floor 2 of Zone B, at the rear of the Boulevard Yaiza shop, within the resort pools toilet block and beside the pools in Area D.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located at the rear of the lobby, on floor 2 of Zone B and at the rear of the Isla De Lobos Restaurant.
    • Female and male step-free standard toilet facilities are located along the link corridor from Area B to Area D on floor 2, and on floor 0 of Area D.
    • Female and male step-free standard toilet facilities are located within the resort pools toilet block, beside the pools of Area D and within Capitan Park.
  • Changing Facilities View
    • Standard changing facilities are located within the sports center and Thalasso and Spa.
    • Parent and baby changing facilities are located on floor 2 of Zone B, at the rear of soft play and within Capitan Park.
    • The standard fitting rooms are located within the Lise Charmel and Boulevard Yaiza shops.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located within the resort pools toilet block, beside the Area D pools, within the sports center, within the Thalasso and Spa and within Capitan Park.

Toilet with Adaptations (Building - Shared - Floor 1, Zone A - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on floor 1 of Zone A, at the end of the corridor.
    • The distance from the Zone A lift is 10m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens by sliding and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 89cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 219cm (width) x 191cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 97cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a medium colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a medium colour contrast.
    • The toilet roll holder is 51cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 83cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 103cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 98cm from the floor.
    • There is no emergency alarm.
    • There is a mirror which is angled for ease of use.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a low colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Building - Male - Floor 2, Zone B, - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on floor 2 of Zone B.
    • The distance from the Zone B lift is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 266cm (width) x 170cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 189cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 50cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 88cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 133cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 124cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 125cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 131cm from the floor.
    • The height of the baby change facility when in use is 87cm.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Building - Female - Floor 2, Zone B - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on floor 2 of Zone B.
    • The distance from the Zone B lift is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is not any signage on or near the door.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 83cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 225cm (width) x 173cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 146cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 62cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 87cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 134cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 122cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 126cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a pedal bin.
    • There are multiple coat hooks.
    • The coat hooks are 149cm and 152cm from the floor.
    • The height of the baby change facility when in use is 84cm.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Food and Drink (Building - Yaiza, La Hacienda, La Piazzetta and Kampai)

  • Restaurant Bar Café 1 View
    • Yaiza is located on floor 2 of Zone B.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a low colour contrast.
    • The width of the opening is 198cm.
    • There is step-free level access throughout all areas.
    • Counters include: self-service counters.
    • None of the counters are at a suitable height for standing users.
    • Some of the counters are at a suitable height for seated users.
    • Menu types include: countertop, handheld and online.
    • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and armchairs.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Restaurant Bar Café 2 View
    • La Hacienda is located on floor 2 of Zone B.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 170cm.
    • There is step-free level access throughout all areas.
    • Counters include: self-service counters.
    • All counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: countertop, handheld and online.
    • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Restaurant Bar Café 3 View
    • La Piazzetta is located on floor 2 of Zone B.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 204cm.
    • There is step-free level access throughout all areas.
    • Counters include: self-service counters.
    • None of the counters are at a suitable height for standing users.
    • All counters are at a suitable height for seated users.
    • Menu types include: countertop, handheld and online.
    • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Restaurant Bar Café 4 View
    • Kampai is located on floor 2 of Zone B.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors open towards you.
    • The doors have a low colour contrast.
    • The doors require effort to open.
    • One of the doors was locked at the time of the survey but can be opened on request.
    • The width of the opening is 114cm.
    • There is step-free level access throughout all areas.
    • Counters include: service counters.
    • None of the counters are at a suitable height for standing users.
    • All counters are at a suitable height for seated users.
    • Menu types include: handheld and online.
    • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There is a steep ramp that bypasses a step to access the seating area on the left of the restaurant.

Food and Drink (Building - Lobby Bar and Bar Salon Mararia)

  • Restaurant Bar Café 1 View
    • The Lobby Bar is located on floor 4 of Zone B, at the rear of the main entrance lobby.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is an opening without doors.
    • The width of the opening is more than 200cm.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 110cm.
    • Menu types include: handheld.
    • The following are available: drinking straws and takeaway cups.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, sofas, benches and high stools.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.
  • Restaurant Bar Café 2 View
    • Bar Salon Mararía is located on floor 2 of Zone B.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 110cm.
    • Menu types include: handheld and online.
    • The following are available: drinking straws and takeaway cups.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, armchairs, sofas and high stools.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.

Food and Drink (Grounds - La Papaya, Tunera Pool Bar and Guayaba Pool Bar)

  • Restaurant Bar Café 1 View
    • La Papaya is located in the resort grounds, beside the floor 2 main pool.
    • The most accessible route has a slight slope.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • Counters include: service counters.
    • Some of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: menu boards, countertop, handheld and online.
    • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests and high stools.
    • Furniture available in this area includes: tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 2 View
    • Tunera Pool Bar is located in the middle left side of pool area.
    • The most accessible route has a steep slope.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 110cm.
    • Menu types include: menu boards, handheld and online.
    • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 3 View
    • Guayaba Pool Bar is located in the grounds of the resort, beside the Zone D pools.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • Counters include: a self-service counter and a bar.
    • None of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: menu boards, handheld and online.
    • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is patterned.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.

Food and Drink (Grounds - Don Giovanni, Isla De Lobos and Gelatería)

  • Restaurant Bar Café 1 View
    • Don Giovanni is located at the rear of the resort within the plaza.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 152cm.
    • There is step-free level access throughout all areas.
    • Menu types include: handheld and online.
    • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 2 View
    • Isla De Lobos is located at the rear of the resort, ahead as you enter the plaza.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • One of the doors was locked at the time of the survey.
    • One of the doors was locked at the time of the survey but can be opened on request.
    • The width of the opening is 82cm.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 110cm.
    • Menu types include: handheld and online.
    • The following are available: drinking straws, takeaway cups, takeaway cutlery, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and high stools.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 3 View
    • Gelatería is located at the rear of the resort, within the plaza.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There is a single manual door.
    • The door is permanently held open.
    • The door has a low colour contrast.
    • The width of the opening is 105cm.
    • There is step-free level access throughout all areas.
    • There is a service counter.
    • It has 2 surface heights.
    • The lower surface height is 95cm and the higher surface height is 134cm.
    • Menu types include: menu boards, countertop, handheld and online.
    • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and high tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.