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Secrets Lanzarote Resort & Spa All Inclusive - Food and Drink

Urb. Cortijo Viejo (Puerto Calero), Yaiza, Lanzarote, Spain, 35570

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 5 toilets with adaptations.
    • The toilets with adaptations are located on the 4th/6th floors, and in the hotel grounds beside Blocks C, E and F.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located on the 4th/6th floors, in the hotel grounds beside Blocks C, E and F, and within the spa.
    • Shared step-free standard toilet facilities are located in the gym.
  • Changing Facilities View
    • Standard changing facilities are located poolside in the spa.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located poolside and in the spa.

Food and Drink (Building - World Café, Portofino, Piano Bar and Coco Café)

  • Restaurant Bar Café 1 View
    • The World Café is located on floor 4, to the left as you exit Lift A1.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 157cm.
    • There is step-free level access throughout all areas.
    • Counters include: self-service counters.
    • Some of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: countertop and mobile phone app.
    • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and booths.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 2 View
    • Portofino is located on the floor 4, to the right as you exit Lift A1.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 160cm.
    • There is step-free level access throughout all areas.
    • Counters include: self-service counters.
    • None of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: countertop, handheld and mobile phone app.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Restaurant Bar Café 3 View
    • The Piano Bar is located to the right as you enter the resort.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via ramps: some seating.
    • There is a bar.
    • The surface height is 110cm.
    • Menu types include: handheld and online.
    • The following are available: drinking straws.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, stools and high stools.
    • Furniture available in this area includes: coffee tables and high tables.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Restaurant Bar Café 4 View
    • The Coco Café is located to the rear right side as you enter the resort.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There are double automatic doors.
    • The doors open by sliding.
    • The doors have a high colour contrast.
    • The width of the opening is 126cm.
    • There is step-free level access throughout all areas.
    • There is a service counter.
    • The surface height is 110cm.
    • Menu types include: wall-mounted, handheld and mobile phone app.
    • The following are available: drinking straws, takeaway cups and gluten free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Floor 4 - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located to the right as you exit Lift A1.
    • The distance from Lift A1 is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 75cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 337cm (width) x 143cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 266cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 40cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 85cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 119cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 125cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Floor 6 - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the right as you enter the resort.
    • The distance from the entrance is 35m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • Doors are held open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 75cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 179cm (width) x 214cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 114cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 40cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 61cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 84cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 119cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a high colour contrast.
    • The towel dispenser is 126cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 135cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Food and Drink (Grounds - Oceana, Gohan / La Habana, The Lounge and Half Time)

  • Restaurant Bar Café 1 View
    • Oceana is located within the Preferred Club Members area.
    • The most accessible route has a steep slope.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is ramped access into this area.
    • The ramp has a steep gradient.
    • The ramp is over 150cm wide.
    • The ramp does not have handrails.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • The width of the opening is 130cm.
    • There is step-free level access throughout all areas, this may include the use of a lift.
    • Counters include: bars.
    • None of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: handheld and mobile phone app.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 2 View
    • Gohan / La Habana is located on floor 4, to the right as you exit Lift A1.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • There is step-free level access into this area.
    • There is an opening without doors.
    • The width of the opening is 174cm.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 116cm.
    • Menu types include: handheld and mobile phone app.
    • The following are available: drinking straws, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and high stools.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 3 View
    • The Lounge is located within the Preferred Club Members area.
    • The most accessible route has a steep slope.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a high colour contrast.
    • One of the doors was locked at the time of the survey but can be opened on request.
    • The width of the opening is 66cm.
    • There is step-free level access throughout all areas.
    • Counters include: bars.
    • All counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: handheld and mobile phone app.
    • The following are available: drinking straws.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary according to time of day.
  • Restaurant Bar Café 4 View
    • Half Time is located within the hotel grounds, next to Block B.
    • The most accessible route has a very easy slope.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is ramped access into this area.
    • The ramp has a steep gradient.
    • The ramp is over 150cm wide.
    • The ramp does not have handrails.
    • There are double automatic doors.
    • The doors are permanently held open.
    • The doors have a medium colour contrast.
    • The width of the opening is 122cm.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 108cm.
    • Menu types include: handheld and mobile phone app.
    • The following are available: drinking straws.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary according to time of day.