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Secrets Lanzarote Resort & Spa All Inclusive - Swimming Pools, Spa and Fitness

Urb. Cortijo Viejo (Puerto Calero), Yaiza, Lanzarote, Spain, 35570

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 5 toilets with adaptations.
    • The toilets with adaptations are located on the 4th/6th floors, and in the hotel grounds beside Blocks C, E and F.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located on the 4th/6th floors, in the hotel grounds beside Blocks C, E and F, and within the spa.
    • Shared step-free standard toilet facilities are located in the gym.
  • Changing Facilities View
    • Standard changing facilities are located poolside in the spa.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located poolside and in the spa.

Resort Pools

  • Pool 1 View
    • The main pool is located at the centre of the grounds.
    • There are slopes on the path leading to the pool.
    • There is step-free level access to the pool area.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include uneven surfaces.
    • Seating available around the pool includes: sun loungers.
    • There is not an emergency alarm poolside.
    • Access into the water is via 8 steps.
    • There is a central handrail.
    • The handrail is easy to grip.
    • The steps are unmarked.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers and a bar.
  • Pool 2 View
    • The lower grounds pool is located on the lower level of the grounds.
    • There are slopes on the path leading to the pool. There is step-free level access to the pool area.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include uneven surfaces and narrow walkways.
    • Seating available around the pool includes: sun loungers.
    • There is an emergency alarm poolside.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers.
  • Pool 3 View
    • The Baja Shelf pool is located on the lower level of the grounds.
    • There are slopes on the path leading to the pool. There is step-free level access to the pool area.
    • This is an outdoor relaxation pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include uneven surfaces.
    • Seating available around the pool includes: sun loungers.
    • There is an emergency alarm poolside.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers.
  • Pool 4 View
    • The preferred club members pool is located at the rear of the grounds.
    • There are slopes on the path leading to the pool.
    • There is step-free level access to the pool area.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Access around the pool area may include uneven surfaces and narrow walkways.
    • Seating available around the pool includes: chairs with armrests, sun loungers and sofas.
    • There is not an emergency alarm poolside.
    • Access into the water is via 11 steps.
    • There is a central handrail.
    • The handrail is easy to grip.
    • The handrail does not cover the flight of stairs throughout its length.
    • The steps are unmarked.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers and a bar.

Toilet with Adaptations (Grounds - Next to Main Pool - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located within the hotel grounds, near the main pool area beside Block F.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
    • This route has narrow walkways.
  • Access View
    • There is step-free level access into the facility.
    • There is not any signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 76cm.
    • The door has no lock (broken at the time of survey).
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 206cm (width) x 257cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 150cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 40cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 50cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 86cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 92cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 142cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There is one coat hook.
    • The coat hook is 139cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Grounds - Next to Preferred Club Members Pool - Left Hand Transfer)

  • Location View
    • The toilet surveyed is located within the hotel grounds, near the Preferred Club Members pool area, beside Block C.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 76cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 193cm (width) x 260cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 132cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 40cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 50cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 85cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a high colour contrast.
    • The soap dispenser is 95cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 132cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 131cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Lift (A6 - Spa)

  • The lift surveyed is located to the rear right side as you enter the resort.
  • The distance from the entrance is 60m.
  • The most accessible route to the lift has step-free level access.
  • Doors are held open along the most accessible route.
  • Standard Lift View
    • The spa (floor 3) and floors 4 to 7 can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 630kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a high colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 81cm.
    • The internal dimensions of the lift are 116cm (width) x 142cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a high colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator and a mirror to aid reversing.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There are other lifts available at this location which are of a similar size.

Spa

  • Getting Around View
    • There is step-free level access throughout all areas.
    • Some flooring is shiny.
    • There is background noise.
    • Seating available in the building includes: chairs with armrests, chairs without armrests, armchairs, benches and sun loungers.
    • Lighting levels vary due to the size of the space.
  • Reception View
    • There is step-free level access to the reception.
    • The height of the reception desk is 111cm.
    • There is not a lowered section at the desk.
    • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There is background noise in this area.
    • Some flooring is shiny.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: coffee tables.
  • Sauna View
    • The sauna is located to the right side of the spa pool.
    • The most accessible route to the sauna has step-free level access.
    • There is a manual door along the most accessible route.
    • There is written text signage on or near the door.
    • There is step-free level access into the sauna.
    • There is a single manual door.
    • The door opens towards you.
    • The door is easy to open.
    • The width of the opening is 82cm.
    • The door has a low colour contrast.
    • There is room for a wheelchair user to manoeuvre.
    • There is no emergency alarm.
  • Steam Room View
    • The steam room is located to the right side of the spa pool.
    • The most accessible route to the steam room has step-free level access.
    • There is a manual door along the most accessible route.
    • There is written text signage on or near the door.
    • There is step-free level access into the steam room.
    • There is a single manual door.
    • The door opens towards you.
    • The door is easy to open.
    • The width of the opening is 80cm.
    • The door has a low colour contrast.
    • There is room for a wheelchair user to manoeuvre.
    • There is a push button emergency alarm.
  • Treatment Room View
    • There is step-free level access into the treatment room.
    • There are double manual doors.
    • The doors open away from you.
    • The doors are easy to open.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request.
    • The width of the opening is 91cm.
    • The doors have a high colour contrast.
    • There is room for a wheelchair user to manoeuvre.
    • There is space for an assistance dog to rest.
    • There is no emergency alarm.
    • The walls and floor have a high colour contrast.
    • The treatment table is free standing and height adjustable.
    • The length of the treatment table is 195cm.
    • Seating available in this room includes: chairs without armrests.
    • Furniture available in this room includes: tables.
    • There is not a hearing assistance system.
    • There is background noise in this room.
    • Lighting levels were low at the time of the survey.
  • Additional Facilities View
    • There is a fixed shower head and a separate detachable shower head in the treatment room.

Changing Area

  • Changing Area View
    • The male changing area was surveyed.
    • The changing area surveyed is located to the right as you enter the pool area.
    • The distance from the spa pools entrance is 35m.
    • The most accessible route to the changing area has step-free level access.
    • There is a manual door along the most accessible route.
    • This route has narrow walkways.
    • There is step-free level access into the changing area.
    • There is a single manual door.
    • The door opens away from you.
    • The door requires effort to open.
    • The width of the opening is 65cm.
    • The door has a high colour contrast.
    • Internally the door has a high colour contrast.
    • Facilities in this area include: changing cubicles, toilets, showers, a changing bench and lockers.
  • Toilet Facilities View
    • There is step-free level access to the toilet facilities.
    • Ambulant toilet facilities are not available.
    • Hand washing facilities include: a wash basin and a wall mounted soap dispenser.
    • The wash basin has a lever mixer tap.
  • Shower Facilities View
    • There is step-free level access to the shower facilities.
    • There is a fixed shower head.
    • The shower controls are twist turn mixer.
    • There is no shower seat.
    • There are no grab rails for the shower.
    • There are no dropdown rails for the shower.

Spa Pools

  • Pool 1 View
    • The spa pool is located to the right as you enter via the spa pool entrance.
    • There is step-free level access to the pool area.
    • This is an indoor relaxation pool.
    • There is step-free level access throughout the majority of this area.
    • The following areas have stepped access: the jacuzzi, rock walk and poolside showers.
    • Access around the pool area may include narrow walkways and narrow openings.
    • Seating available around the pool includes: sun loungers.
    • There is an emergency alarm poolside.
    • Lighting levels vary due to the size of the space.
    • Access into the water is via 7 steps.
    • There are handrails on both sides.
    • The handrails are easy to grip.
    • The step is clearly marked.
    • The pool is not staffed and does not have a lifeguard.
    • Additional facilities include: jacuzzis and poolside showers.

Gym

  • The gym is located to the right of the main pool area, next to the spa.
  • There are 28 steps into the gym.
  • There is a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm-45cm.
  • Potential level access to the gym is available via Lift A6 during spa opening hours (10:00-20:00).
  • Guests may need to notify staff on arrival so internal access doors within the spa can be unlocked.
  • There is a key fob/card reader at a height of 109cm.
  • There are double manual doors.
  • The doors open towards you.
  • The doors are easy to open.
  • One of the doors was locked at the time of the survey.
  • The width of the opening is 72cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is step-free level access throughout.
  • Access throughout may include narrow walkways and pillars.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is not staffed.
  • Some flooring is shiny.
  • The walls and floor colour contrast varies between low and high.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights and cable resistance machines.
  • Seating available includes: benches.
  • There is not a hearing assistance system.
  • There is background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.