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The Ritz-Carlton Tenerife, Abama - Tenerife - Swimming Pools, Spa and Fitness

Calle Maria Zambrano 2, Carretera General, TF-47, Km 9, Tenerife, Spain, 38687

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 7 toilets with adaptations.
    • The toilets with adaptations are located beyond the reception area to the left, in the standard female toilet opposite La Veranda Restaurant entrance, beyond the Verona Restaurant, at the Lagoon poolside near the Txoko Restaurant, within El Mirador Restaurant building, to the rear of the Beach Club Restaurant and at the splash park.
    • The transfer space varies between toilets with adaptations.
    • Female and male step-free standard toilet facilities are located beyond the reception area to the left, opposite La Veranda Restaurant entrance, beyond the Verona Restaurant, at the Lagoon poolside near the Txoko Restaurant and within the El Mirador Restaurant building.
    • Female and male standard toilet facilities with stepped access are located to the rear of the Beach Club Restaurant and behind the pool bar in the Retreat Experiences area.
  • Changing Facilities View
    • Standard changing facilities are located within the spa area.
    • Parent and baby changing facilities are located in the toilet with adaptations beyond the reception area, in the standard female toilet opposite La Veranda Restaurant entrance, in the standard toilets beyond the Verona Restaurant, in the standard toilets at the Lagoon poolside near the Txoko Restaurant, within the toilet with adaptations in the El Mirador Restaurant building and also within the toilet with adaptations to the rear of the Beach Club Restaurant.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located beside the Lagoon pool, the Serenity pool and beside the Persian Garden pool.

Outdoor Pools

  • Pool 1 View
    • The Lagoon Pool is located in the outdoor terrace on floor 3 of the Citadel building.
    • There are slight slopes and a standard lift along the route to this pool.
    • There is step-free access into the pool area.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Some flooring is patterned.
    • Seating available around the pool includes: sun loungers and stools.
    • There is not an emergency alarm poolside.
    • The pool has step-free access via slope.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers and a bar.
  • Pool 2 View
    • The Serenity Pool is located in the adults only outdoor terrace on floor 3 of the Citadel building.
    • There are slight slopes, a panoramic, and a standard lift along the route to this pool.
    • There is step-free access into the pool area.
    • This is an outdoor pool.
    • There is step-free level access throughout the majority of this area.
    • The following areas have stepped access: additional seating areas.
    • Seating available around the pool includes: sun loungers.
    • There is not an emergency alarm poolside.
    • Access into the water is via 7 steps.
    • There is a central handrail.
    • The handrail is easy to grip.
    • The handrail covers the flight of stairs throughout its length.
    • The steps are unmarked.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers.
  • Pool 3 View
    • The Persian Garden pool is located near the Persian Garden on floor 6 of the Citadel building.
    • This is an adults only pool.
    • There are slight slopes and manual doors along the route to this pool.
    • There is stepped access into the pool area.
    • This is an outdoor pool.
    • There is step-free level access throughout the majority of this area.
    • The following areas have stepped access: the shower.
    • Access around the pool area may include narrow walkways.
    • Seating available around the pool includes: sun loungers.
    • There is not an emergency alarm poolside.
    • Access into the water is via 7 steps.
    • There are no handrails for the steps.
    • The steps are unmarked.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers.

Toilet with Adaptations (Lagoon Pool - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located beside the pool bar, on the pool terrace.
    • The distance from the Lagoon Pool lift is 150m.
  • Route View
    • The most accessible route to the toilet has a slight slope.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
  • Access View
    • There is step-free level access into the facility.
    • There is not any signage on or near the door.
    • The door opens inwards and has a medium colour contrast.
    • The door is easy to open.
    • The width of the opening is 75cm.
    • The door has a twist lock.
    • Internally the door has a medium colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 325cm (width) x 162cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
    • The lateral transfer space on the left is 141cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 76cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the right as you face the toilet.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 84cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a soap dispenser, however it is not wall mounted.
    • There are paper towels for drying hands.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror which is angled for ease of use.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There is one coat hook.
    • The coat hook is 90cm from the floor.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.
  • Shower Facilities View
    • There is a wheel in shower in the cubicle.
    • There is not room for a wheelchair user to manoeuvre in the shower.
    • There is no emergency alarm.
    • There is a fixed shower head and a separate adjustable shower head.
    • The shower controls are twist turn mixer.
    • There is no shower seat.
    • There are no grab rails for the shower.
    • There are no dropdown rails for the shower.

Spa

  • Getting Around View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the spa loungers within the spa pool area and the spa garden.
    • Some flooring is shiny and patterned.
    • There is background noise in some areas of the venue.
    • There is wayfinding signage.
    • Signage is not clearly visible.
    • Seating available in the building includes: sofas and benches.
    • Lighting levels vary due to the size of the space.
    • Lighting levels are adjustable.
  • Reception View
    • There is step-free level access to the reception.
    • The height of the reception desk is 120cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 90cm.
    • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: sofas.
    • Furniture available in this area includes: coffee tables.
  • Sauna View
    • The sauna is located on the lower level of the spa, to the far right as you enter the spa pool area.
    • The most accessible route to the sauna has a lift.
    • There is a manual door along the most accessible route.
    • There is written text signage on or near the door.
    • There is step-free level access into the sauna.
    • There is a single manual door.
    • The door opens towards you.
    • The door requires effort to open.
    • The width of the opening is 96cm.
    • The door has a high colour contrast.
    • There is room for a wheelchair user to manoeuvre.
    • There is no emergency alarm.
  • Steam Room View
    • The steam room is located on the lower level of the spa, to the right as you enter the spa pool area.
    • The most accessible route to the steam room has a lift.
    • There is a manual door along the most accessible route.
    • There is written text signage on or near the door.
    • There is step-free level access into the steam room.
    • There is a single manual door.
    • The door opens towards you.
    • The door requires effort to open.
    • The width of the opening is 84cm.
    • The door has a low colour contrast.
    • There is no emergency alarm.
    • The Turkish Bath steam room, is located to the left of the steam room entrance.
    • There is step-free level access into the Turkish Bath steam room.
    • There is a single manual door.
    • The door opens towards you.
    • The door requires effort to open.
    • The width of the opening is 84cm.
    • The door has a low colour contrast.
    • There is no emergency alarm.
  • Treatment Room View
    • There is step-free level access into the treatment room.
    • There is a single manual door.
    • The door opens away from you.
    • The door is easy to open.
    • The width of the opening is 75cm.
    • The door has a high colour contrast.
    • There is not room for a wheelchair user to manoeuvre.
    • There is space for an assistance dog to rest.
    • There is no emergency alarm.
    • The flooring is shiny.
    • The walls and floor have a low colour contrast.
    • The treatment table is free standing and height adjustable.
    • The length of the treatment table is 180cm.
    • Seating available in this room includes: chairs with armrests.
    • Furniture available in this room includes: coffee tables.
    • There is not a hearing assistance system.
    • There is no (or very little) background noise in this room.
    • Lighting levels were low at the time of the survey.
    • Lighting levels are adjustable.
    • Within the couples’ treatment room, there is a shower steam room with a door width of 69cm, a jacuzzi bath and a standard toilet with a door width of 64cm.

Spa Lift

  • The lift surveyed is located through the doorway to the right as you enter the spa.
  • The distance from the spa entrance is 8m.
  • The most accessible route to the lift has step-free level access.
  • Doors are held open along the most accessible route.
  • Standard Lift View
    • Floors 1, 0 and -1 of the spa area can be accessed by this lift.
    • The lift door has a medium colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 1250kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • None of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 110cm.
    • The internal dimensions of the lift are 186cm (width) x 150cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.

Spa Stairs

  • The stairs are located through the doorway to the right as you enter the spa entrance, beside the lift.
  • Floors 1, 0 and -1 within the spa can be accessed by these stairs.
  • There is a permanently held open door to access the stairwell.
  • There is a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail does not cover the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Spa Pool

  • Pool 1 View
    • The Spa Pool is located on floor -1 within the spa.
    • There is step-free level access via standard lift along the route to this pool.
    • There is step-free access into the pool area.
    • This is an indoor relaxation pool.
    • There is step-free level access throughout the majority of this area.
    • The following areas have stepped access: the heated spa loungers, the plunge pool, the foot spa pool and the spa garden.
    • Seating available around the pool includes: relaxation beds and benches.
    • Seating is fixed.
    • There is not an emergency alarm poolside.
    • Lighting levels vary due to the use of large glazed walls.
    • Access into the water is via 10 steps.
    • There are handrails on both sides, which are within reach.
    • The handrails are easy to grip.
    • The handrails cover the flight of stairs throughout its length.
    • The steps are clearly marked.
    • The pool is not staffed and does not have a lifeguard.
    • Additional facilities in the spa pool area include poolside showers, a Turkish Bath, foot pool, plunge pool, steam shower, heated spa loungers and an outdoor spa garden with sun loungers.

Gym

  • The gym is located to the far left of the Citadel building on floor 6.
  • There is step-free level access into the gym.
  • There is a key fob/card reader at a height of 120cm.
  • There are double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • One of the doors was locked at the time of the survey.
  • The width of the opening is 73cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.
  • There is step-free level access throughout.
  • Doors are held open along circulation routes.
  • Access throughout may include narrow walkways.
  • There is room for a wheelchair user to manoeuvre.
  • The gym is not staffed.
  • Some flooring is shiny.
  • The walls and floor colour contrast varies between low and high.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights.
  • There is not a hearing assistance system.
  • There may be background noise in this room.
  • Lighting levels vary due to the size of the space.

The Splash Park

  • Pool 1 View
    • The splash park is located within the grounds of the resort, near the Persian Garden lift exit on floor 1 of the Citadel building.
    • There are slight slopes, ramps and a standard lift along the route to the splash park.
    • There is step-free access into the splash park.
    • There is a single manual gate.
    • The gate opens away from you.
    • The width of the opening is 85cm.
    • The gate has a low colour contrast.
    • This is an outdoor splash park with waterslides.
    • There is step-free level access throughout this area.
    • Access around the pool area may include uneven surfaces.
    • Some flooring is patterned.
    • Seating available around the pool includes: sun loungers.
    • There is an emergency alarm poolside.
    • The pool is staffed at all times.
    • Additional facilities include: a children's pool and poolside showers.

Toilet with Adaptations (Splash Park - Transfer Both Sides)

  • Location View
    • The toilet surveyed is located within the splash park, to the rear left as you enter.
    • The distance from the splash park entrance is 15m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is not any signage on or near the door.
    • The door opens inwards and has a low colour contrast.
    • The door is easy to open.
    • The width of the opening is 85cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 218cm (width) x 218cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
    • The lateral transfer space on the left is 70cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 113cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on top of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a low colour contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 49cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 79cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 130cm from the floor.
    • There is not a hand dryer.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.