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The Ritz-Carlton Tenerife, Abama - Tenerife - The Retreat

Calle Maria Zambrano 2, Carretera General, TF-47, Km 9, Tenerife, Spain, 38687

Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 7 toilets with adaptations.
    • The toilets with adaptations are located beyond the reception area to the left, in the standard female toilet opposite La Veranda Restaurant entrance, beyond the Verona Restaurant, at the Lagoon poolside near the Txoko Restaurant, within El Mirador Restaurant building, to the rear of the Beach Club Restaurant and at the splash park.
    • The transfer space varies between toilets with adaptations.
    • Female and male step-free standard toilet facilities are located beyond the reception area to the left, opposite La Veranda Restaurant entrance, beyond the Verona Restaurant, at the Lagoon poolside near the Txoko Restaurant and within the El Mirador Restaurant building.
    • Female and male standard toilet facilities with stepped access are located to the rear of the Beach Club Restaurant and behind the pool bar in the Retreat Experiences area.
  • Changing Facilities View
    • Standard changing facilities are located within the spa area.
    • Parent and baby changing facilities are located in the toilet with adaptations beyond the reception area, in the standard female toilet opposite La Veranda Restaurant entrance, in the standard toilets beyond the Verona Restaurant, in the standard toilets at the Lagoon poolside near the Txoko Restaurant, within the toilet with adaptations in the El Mirador Restaurant building and also within the toilet with adaptations to the rear of the Beach Club Restaurant.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located beside the Lagoon pool, the Serenity pool and beside the Persian Garden pool.

Lift to the Buggy Garage

  • The lift surveyed is located to the rear of the Persian Garden on floor 6.
  • The distance from the Citadel building entrance is 125m.
  • The most accessible route to the lift has slight ramps.
  • Doors are held open along the most accessible route.
  • This route has uneven surfaces.
  • Standard Lift View
    • Floor 6 and the underground buggy parking can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 800kg.
    • The external lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • None of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 89cm.
    • The internal dimensions of the lift are 146cm (width) x 148cm (depth).
    • The internal lift control buttons have tactile and Braille markings.
    • The control buttons have a low colour contrast.
    • Some of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a list of floor services/facilities, a visual floor indicator and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.

The Retreat Grounds

  • About View
    • The following is available in this area: walkways, grounds, swimming pools, a restaurant, bars and a café.
  • Getting Around View
    • There are surfaced footpaths throughout.
    • Surfaced footpaths consist of: concrete, tarmac, cobbles and boardwalk.
    • The majority of the surfaced footpaths are not wide enough for wheelchair users.
    • Some footpaths have sections with potential obstacles such as: uneven surfaces and overgrowing vegetation.
    • There is wayfinding signage in this area.
    • There are not any seats situated along the paths for people to rest.
    • There is not step-free level access throughout.
    • The following areas have stepped access: the standard toilets at each of the swimming pools.
    • The following areas have step-free access via slopes or ramps: each of the retreat blocks, the paths between the blocks and each of the swimming pools.
    • Guests staying in The Retreat Villa Suites and selected upgraded rooms have complimentary use of private electric buggies to travel around the resort.
    • Guests without a private buggy can use the resorts internal shuttle service and road train.

Retreat Experiences Reception

  • Location View
    • The reception is located to the right as you enter the Retreat Experiences area.
    • The distance from the Retreat Experiences entrance is 3m.
  • Route View
    • The most accessible route to the reception has slight slopes.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is one step.
    • There are no handrails for the step.
    • The step is unmarked.
    • The height of the step is not between 15cm and 18cm.
    • The height of the step is 7cm.
    • The height of the reception desk is 77cm.
    • There is not a lowered section at the desk.
    • The reception has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • There is not a hearing assistance system.
    • There is background noise in this area which varies depending on the time of day.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: armchairs and sofas.
    • Furniture available in this area includes: tables and coffee tables.

Retreat Experiences Pool Bar and Snack Counter

  • Restaurant Bar Café 1 View
    • The Retreat Experiences pool bar is located to the right of the pool as you enter the Retreat Experiences poolside seating area.
    • The most accessible route has slight slopes.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces and narrow walkways.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is a single manual door leading into the snack room.
    • The door opens by sliding.
    • The door has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 90cm.
    • There is step-free level access throughout the majority of areas.
    • The following areas have step-free access via slopes: the snack room.
    • Counters include: a self-service counter and a bar.
    • None of the counters are at a suitable height for standing users.
    • None of the counters are at a suitable height for seated users.
    • Menu types include: countertop and handheld.
    • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: armchairs, sofas, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: coffee tables.
    • There may be background noise in this area.

Palmera Lane Pool and Retreat Experiences Pool

  • Pool 1 View
    • The Palmera Lane Villas Pool is located at the first row of the Retreat Villas.
    • There are steep and slight slopes and also uneven surfaces along the route to this pool.
    • There is step-free access into the pool area.
    • This is an outdoor pool.
    • There is step-free level access throughout this area.
    • Seating available around the pool includes: sun loungers.
    • There is not an emergency alarm poolside.
    • Access into the water is via 6 steps.
    • There is a handrail on the right going down.
    • The handrail is easy to grip.
    • The handrail covers the flight of stairs throughout its length.
    • The steps are unmarked.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers and a bar.
  • Pool 2 View
    • The Retreat Experiences Pool is located on the lowest level of the Retreat grounds.
    • There are steep and slight slopes and also uneven surfaces along the route to this pool.
    • There is step-free access via a slight slope into the pool area.
    • This is an outdoor pool.
    • There is step-free level access throughout the majority of this area.
    • The following areas have stepped access: some of the upper sun lounger decks.
    • The following areas have step-free access via slopes: some of the upper sun lounger decks, the Retreat Experiences pool bar and snack counter.
    • Seating available around the pool includes: sun loungers and armchairs.
    • There is not an emergency alarm poolside.
    • Access into the water is via 6 steps.
    • There is a handrail on the left going down.
    • The handrail is easy to grip.
    • The handrail does not cover the flight of stairs throughout its length.
    • The steps are unmarked.
    • The pool is staffed at all times.
    • Additional facilities include: poolside showers and a bar.

Palmera Lane Pool Bar

  • Restaurant Bar Café 1 View
    • The Palmera Lane pool bar is located to the side of the Palmera Lane pool.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
    • There is step-free level access throughout all areas.
    • There is a bar.
    • The surface height is 114cm.
    • Menu types include: wall-mounted and handheld.
    • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • There is background noise in this area which varies depending on the time of day.

Food and Drink (El Mirador Restaurant)

  • Restaurant Bar Café 1 View
    • El Mirador Restaurant is located at the bottom of the hill, a short shuttle ride down the hill from the Citadel building.
    • Guests are shuttled down the hill from the Citadel building entrance to the drop-off point, a short distance from the restaurant entrance.
    • The most accessible route has slight slopes.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • The doors have a low colour contrast.
    • The width of the opening is 165cm.
    • There is step-free level access throughout all areas.
    • There is a self-service counter.
    • The surface height is 95cm.
    • Menu types include: handheld.
    • The following are available: gluten free food, lactose free food and dairy free food.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Some flooring is shiny.
    • Seating available in this area includes: chairs with armrests and chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary according to time of day.

Bedroom and Ensuite with Adaptations (The Retreat - Palmera Lane - Room 101)

  • Bedroom Access View
    • The bedroom surveyed is located on the right as you enter the Palmera Lane room bock.
    • The distance from the Palmera Lane entrance is 3m.
    • The most accessible route to the bedroom has slight slopes.
    • There are no doors to open along the most accessible route.
    • This route has uneven surfaces.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • Entry to the room is by a key card reader.
    • The height of the key card reader is 120cm.
    • The door opens inwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 84cm.
  • Bedroom Features View
    • The bedroom has a super king bed.
    • The top of the mattress is 61cm from the floor.
    • The space under the bed is 3cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed.
    • Some flooring is shiny.
    • Seating available in the bedroom includes: a chair with armrests and a sofa.
    • Furniture available in the bedroom includes: a desk, a table and a coffee table.
    • The following is also available in this bedroom: bedside plug sockets and TV with subtitles.
    • There is no emergency alarm.
    • Lighting levels vary due to there being different types of lights in the space.
    • This bedroom does not have an adjoining room.
    • There is a balcony, which is accessed via a manual door.
    • The width of the balcony door opening is 147cm.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 101cm.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 330cm (width) x 199cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
    • The lateral transfer space on the left is 198cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 98cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • The flush is on the wall above the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 42cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 86cm from the floor.
    • There are no vertical grab rails at the wash basin.
    • There is a soap dispenser, however it is not wall mounted.
    • There is no emergency alarm.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a wheel in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower.
    • There is a fixed shower head and a separate detachable shower head.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 46cm from the floor.
    • There are grab rails for the shower.
    • The grab rails for the shower have a high colour contrast.
    • There are no dropdown rails for the shower.
    • There is no emergency alarm.